Ryan Wilks Email & Phone Number

San Antonio, TX, US

Chicago, IL, US

Chicago, IL, US

Oversight and ownership of United's employee content creator program, leveraging our own employees with respective social media followings as promoters and advocates for brand programs, advertising and initiatives. Management and execution of numerous experiential advertising activations and events. Lead team logistics for 40+ person Advertising and Social.

Chicago, IL, US

Serve as the proactive voice for United on social media and external channels, building out an engagement framework separate from transactional Customer Care inquiries. This includes interactions with other brands, institutions, universities, sports teams and cultural centers United supports. Development and ownership of United’s customer Surprise and.

Chicago, IL, US

Oversee aspects of internal communications for the enterprise, including communications, publications, and employee intranet. Hold responsibility for content creation, strategy, and distribution of communications that are received by more than 110K employees, spanning across both international and domestic locations. Develop communications around employee.

Chicago, IL, US

Manage real-time and public inquiries, complaints, and brand crises by seamlessly communicating with all 24/7 teams and partners across the enterprise. Collect data and analytics surrounding public relations initiatives, geographic locations, IT releases or product updates. Interact with hundreds to thousands of passengers a day, engaging in valuable.

Chicago, IL, US

Consistently deliver exceptional customer service in accordance with the United “Friendly Skies” brand, ensure the highest level of safety for each passenger and flight, provide integral assistance to passengers regarding tickets, flights and procedures. Assisted and coordinated operation at the ticket counter, gates when manning, boarding and dispatching.

Dallas, Texas, US

Event planning and execution of operations, manage and supervise banquet staff, client intake and consultations, event marketing, coordinating set ups/strike downs of event logistics, processing of function payments, lead point of contact for managed events, vendor coordinating.

Independently contracted by Red Frog Events to travel to various events across the nation and work all aspects of events in an all-encompassing capacity. Tasks to include venue setup, build & strike, attraction management, staff and volunteer management, VIP coordination, auxiliary outlet sales management, site execution, emergency & crisis management and.

White Plains, US

Property sales & marketing for 126-room extended select service hotel, conference & convention services, sales forecasting and budgeting, revenue management, social media marketing & outreach, client and group acquisition, event and catering management, guest services, property management, manage event staff, payroll, logistical planning, accounts.

Event management, coordinate/plan the logistics and operational plan for large sport tournaments. Tasks include: Volunteer recruiting/management, social media marketing, vendor management, logistical setups, event installs, admissions/registration management, ticketing administration, staffing scheduling, event evaluation data assessment. Events Consulted.

Monroe, LA, US

Guest service, property management, managed front office staff in all customer service matters, led all front office training, management of guest accounts and reservations, inventory management, brand standards compliance, revenue management, night audit. I was also cross-trained in and fill-in frequently in food & beverage, maintenance, housekeeping, and.

Managed office staff, wrote/implemented all marketing plans for entire company portfolio, media marketing and outreach, managed/processed all leasing transactions, employee payroll/HR, vendor management, logistical planning, resident retention programming.

Houston, Texas, US

Property management, wrote/implemented all outreach marketing plans, coordinated leasing initiatives, resident retention programming

Bachelor Of Science (B.S.), Tourism & Event Management

High School Diploma