• Conduct sessions with business stakeholders and system owners to elicit systems goals that are realized in the system solution to meet the business requirements.• Accountable for gathering systems requirements, including documentation and providing quality assurance on the requirements.• Responsible for planning, analysis and design of applications and integrations across a wide-variety of platforms and technologies.• Accountable for system design for new system technology or enhancements to existing systems, products, services or processes.• Verify system development aligns with design; may lead in designing and preparing test material.• Communicate system requirements to the necessary audiences including providing technical leadership with developers for projects and initiatives using Agile methodology.• Responsible for adherence and utilization of the organization’s processes and methodology.• Provide input to project planning and status reporting including the estimation and sizing of the business solutions in support of the project management process.

• Apply system-analyst techniques and procedures, including consulting with stakeholders to determine hardware, software or systems functional specifications; example: consult with users on project design and reporting needs.• Collaborates with counterparts and partners (Project managers, IT managers and users) in workflow analysis, project managements and provides backup support.• Provides 24-7 on-call support to company’s applications such as content management system, archiving tools and advertising system.• Maintains over 50 SQL and application servers with full responsibility for 100% system up time.• Participates in ongoing documentations and on-site training to 300+ users from differentsites/cities.

• Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, the Internet and new computer technology; communicates solutions to end-users via phone email or ticketing system using Service-now.• Enhanced client service by ensuring the quality, as well as the timely tracking, coordination, andcommunication, of process-related information• Created training documentation and update knowledge base that adheres ITIL requirements.• Incident Management activities include; monitoring, tracking, and communications throughoutthe lifecycle of an incident or service request.• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

• Participated in web design meetings and analyzed customers’ needs to determine technical requirements.• Involved in data gathering, analysis and implementation of the project based from the customer requirements.• Provided input for the establishment of system policies and procedures, standards and schedules• Trains Customer Call agents and clients on specific computer systems, along with installing and troubleshooting all software issues.• Write and maintain software code, queries and reports and programs applications using LAMP model.• Facilitate Internet & voice connectivity using Nortel system.

• Lead and coordinated extensive studies to assist users in evaluating the potential for automating existing or proposed work functions or processes and assess the feasibility of creating or modifying computer programs to meet user requirements. 
• Created system design for new or revised business systems; document and analyze input/output requirements, procedural flow between departments, operational audits and organizational structures. 
• Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

• Created automated data mining process using PERL Scripting• Critically evaluates information gathered from database, reconciled conflicts by decomposinghigh-level information into low-level information for general understanding.• Designed standard and metric reporting to the line of business involving relevant performancemetrics and ensures compliance on the meaningful use and application of these reports.• Updated work process flow and provide recommendation for work process automation.

Project Name: LexisNexisLocation : North America & Europe• Wrote, edited, indexed, or revised variety of technical, user documentation such as reports and instructions for specified to business requirements.• Ensured technical completeness of project documentation and provided key inputs into the complete structure for each project.• Independently performs analysis, engineering and data management activities• Provided project updates and project migration for existing XML projects.• Involved in project planning and schedules for new projects.• Collaborated with Product managers located in U.S. and Europe.