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Customer focused senior operational executive with a 25+ year track record of achieving results and improving the bottom line by optimising processes and workflows. I specialise within the Professional Services, Customer Success and Customer Support organisations. I solve complex growth, organisational and cultural challenges that help companies deliver increased top-line revenue, reduce churn and increase customer satisfaction, engagement and expansion delivering return on their investment in your technology. Expert at identifying capabilities for all key departments and building teams and systems around them, continuing to optimise at all possible points across the organisation. Very strong in bridging gaps between people, technology, and process and mentoring high-performing global teams through values driven leadership to exceed their goals and objectives. Multilingual with English, German and French.
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Chief Customer OfficerPapirflyUnited Kingdom
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Operating AdvisorOakley Capital Jul 2024 - PresentLondon, London, GbSupporting Oakley Capital and their Portfolio companies with expertise and consulting around Customer Success, Support, Professional Services and GTM. -
Operating Partner / Chief Customer OfficerTertium Consulting Mar 2024 - PresentWorking with companies to help them scale, support their drive for efficiency and customer outcomes. We help companies show measurable value, increase their topline growth, improve efficiency and prevent churn focused on Professional Services, Support and Customer Success teams.We provide consulting for these organisational elements around: - Due Diligence during the buy side process for Private Equity and Venture Capital companies. - Organisational diagnostics for individual and portfolio companies - Organisation strategy and design including value generation definition and capture - Consulting to support both organisational and systems transformation.
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PilotlighterPilotlight May 2023 - PresentLondon, GbPilotlight is a charity that amplifies the impact charities, business and individuals can bring to make a better world. Through the Pilotlight 360 programme, I coach and mentor charity leaders and their boards, giving them the expertise and resources, they need to maximise the good work they do.’ -
SabbaticalSabbatical Sep 2023 - Feb 2024San Francisco, California, UsGiving some time back to other causes and doing a bit of Photography, Reading, Study and taking care of a few things. -
Chief Customer OfficerNshift Jun 2021 - Aug 2023London, GbnShift is the global leader in Cloud Delivery Management Solutions. Our platform enables the delivery of close to 1 billion annual shipments to over 190 countries.We offer an end-to-end cloud platform to automate and optimize the entire delivery management process – from ecommerce shop check-out delivery options to label creation to delivery tracking and last mile logistics, including returns management.Our software caters to the shipping needs of our +90k customers ranging from small businesses to large enterprises in various industries including retail, ecommerce, 3PL companies and manufacturing. With more than 100+ pre-built third-party integrations, it is easy to integrate to our platform regardless of your ecommerce, ERP or WMS setup.Our headquarters are based in London and Oslo. -
Svp Global Customer ServicesSignavio Jan 2021 - May 2021Walldorf, Baden-Württemberg, DeAcquired by SAP in 2021. -
Chief Customer OfficerSnow Software Feb 2019 - Dec 2020Solna, Stockholm, Se -
Vice President, Ww Customer SuccessSnow Software Nov 2017 - Feb 2019Solna, Stockholm, Se"Snow Software is the largest dedicated developer of Software Asset Management (SAM) solutions, designed to ensure that the $351billion spent in 2017 on enterprise software is money well spent – ensuring organizations have the appropriate licenses for the software they use".Responsible for all global Customer Success activities within Snow, covering Professional Services, Support, Education and Customer Success.
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Vice President, Professional Services, EmeaCoupa Software Jul 2014 - Oct 2017Foster City, California, Us"Coupa Procurement is part of the industry’s leading enterprise procure-to-pay solution that brings consumer e-commerce shopping ease to your procurement management processes so that you can achieve cost savings while saving your employees valuable time."Responsible for building out all Coupa's services and partner enablement capabilities across Europe from the ground up. -
Chief Operating Officer, EmeaAtex Feb 2013 - Jul 2014Reading, Berkshire, Gb"Atex's integrated content management and advertising solutions enable 1000+ media customers to streamline operations and optimise their digital strategies".Responsible for all aspects of customer delivery and operations including Professional Services, Customer Support, Managed Services and business operations including P&L. -
Vice President, Client Services - EmeaBazaarvoice Mar 2010 - Feb 2013Austin, Texas, Us"Bazaarvoice is a network that connects brands and retailers to the authentic voices of people where they shop".Responsible for leading and growing the Implementation, Consulting Support and Client Success functions for Bazaarvoice in EMEA and helping APAC to grow to scale. -
Vice President Professional Services, EmeaSdl International Jan 2007 - Mar 2010Maidenhead, Berkshire, Gb -
Ps ManagerNetsuite Jul 2005 - Dec 2006Austin, Tx, UsBuilt the corporate PS team from £0 to a £ 1 Million + professional services revenue per annum in less than 18 months. Created key relationships within corporate level clients for example; Opal Telecom/Carphone Warehouse to conclude a 1500+ user project for TalkTalk business and residential support services to re-engineer business and customer facing processes. Raised group profitability to 45%+. -
Director, Professional Services - EmeaRightnow Technologies Mar 2001 - Jul 2005Bozeman, Mt, UsHired to grow professional services and support in Europe. Grew the team to 25+ and a P&L greater than £ 4 Million. Key achievements were: - Supporting Sales for new customer wins with customers like BA, Opodo, William Hill, EasyJet, DNB, Comet, Dixons Group and BT. - Implementation of Professional Services methodology. - Introduced the EU Technical Account Manager function. - Program Managed/Executive sponsor for larger customer implementations. - Key lead in numerous partnership ventures. - Negotiation and communication with all levels of company staff and management. - Grew support team to critical mass and hired management team to expand it. - Presentations and public addresses at customer roundtables and events. -
Operations DirectorThe Townends Group Ltd 1998 - 2001
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Business AnalystWinterthur Life 1996 - 1998
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Business AnalystFuture Electronics Ltd 1994 - 1996Pointe-Claire, Quebec, Ca
Richard Anderson Skills
Richard Anderson Education Details
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Zurich International School
Frequently Asked Questions about Richard Anderson
What company does Richard Anderson work for?
Richard Anderson works for Papirfly
What is Richard Anderson's role at the current company?
Richard Anderson's current role is Chief Customer Officer.
What is Richard Anderson's email address?
Richard Anderson's email address is ri****@****upa.com
What is Richard Anderson's direct phone number?
Richard Anderson's direct phone number is +165093*****
What schools did Richard Anderson attend?
Richard Anderson attended Zurich International School.
What skills is Richard Anderson known for?
Richard Anderson has skills like Saas, Enterprise Software, Crm, Strategy, Management, Professional Services, Start Ups, Consulting, Leadership, Business Analysis, Change Management, Account Management.
Who are Richard Anderson's colleagues?
Richard Anderson's colleagues are Denisa Zahradnická, Asha S., Tomáš Nedvěd, Jiří Gajdušek, Maria Jarmteg, Elisabeth Bacher Risa, Per Nærland.
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