Richard Ferguson Email & Phone Number

-Closed 10+ animal service-related dispatch calls per shift through Computer Aided Dispatch, including response, arrival, resolution, and documentation of events. -Educated citizens in-person, by phone, and through email regarding local animal control ordinances and proper animal care leading to more responsible pet owners and decreased repeat complaints.-Produced detailed animal control reports using Microsoft Word resulting in accurate documentation for public record.-Promoted and oversaw trap-neuter-release program for feral cats resulting in a decrease in feral cat population and increase public safety through vaccinating feral cats for rabies.

-Oversaw 1000+ point professional hospital inspection that led to successful re-accreditation through AAHA.-Acted as client liaison to address client concerns and provide beneficial solutions to maximize client retention.-Performed medical equipment maintenance and updated maintenance logs to asset management system for documentation.-Led staff training sessions covering proprietary company software to ensure accurate medical documentation.-Managed user accounts and permissions in proprietary digital x-ray software.

-Utilized remote worker VPN to establish connection with secure server and maintain company data integrity.-Consistently maintained monthly KPI metrics in the top 10% of all remote workers for search quality program.

-Educated citizens in-person, by phone, and through email regarding local animal control ordinances and proper animal care leading to more responsible pet owners and decreased repeat complaints.-Developed Microsoft PowerPoint presentation on rabies trends and presented to county leadership for educational purposes.-Monitored Public Health rabies testing results utilizing Public Health database and transferring results to web-based public information server on proprietary platform leading to easier document retrieval.

-Coordinated hospital change-over from physical charts to proprietary electronic medical record software resulting in more accurate documentation and better medical outcomes for patients.-Trained technical staff on implementation and best practices of proprietary electronic medical record software leading to more accurate documentation of medical records.-Spearheaded development of medical equipment maintenance logs leading to better documentation and less equipment down-time resulting in increased diagnostic revenue.-Guided technical staff on positive client interactions using company authorized best practices for communication leading to increased client compliance.-Implemented a staff shared drive that included file and folder permissions to limit access to authorized individuals resulting in important documents being immediately accessible to staff.