Rachel Blackburn Email and Phone Number

Oversees and supports non-provider clinical practice in over 100 Primary Care, Specialty, and On-Demand Services clinics. - Builds nurse connection - Implemented a variety of onboarding tools and retention strategies, resulting in significant decreases in 90 day RN turnover and trailing 12 month RN turnover in 2022-2023.- Led the building of an RN Residency and Fellowship program that allows clinics across the medical group to hire new graduate RNs into ambulatory and better support experienced nurses coming into the medical group.- Partners with leaders in primary and specialty care to build and maintain clinical protocols that advance nursing and MA practice in all clinic settings.- Collaborates with Providence Clinical Network (PCN) and Central Division Nursing to represent the Oregon Medical Group on various projects.- Led the After Hours Triage Implementation Workgroup, coordinating with the vendor and other interdisciplinary team members.- Member: Core Event Review Team, Risk and Safety Committee

Oversaw non-provider clinical practice at over 100 clinics across the state of Oregon. - Worked collaboratively with safety, risk, quality, education, pharmacy, and operations teams to facilitate support of the clinics reflective of their current needs. - Led creation of an MA Laddering program curriculum to support Medical Assistant professional development, impacting 4700 MAs across 7 states.- Developed and guided implementation of a new competency structure that simplified MA competencies, made them evidence-based, and increased relevance to practice. - Supported RN practice through coaching and mentorship. - Innovated the RN role within the medical group through leadership of pilots and initiatives.- Created and continues to facilitate new RN onboarding process.- Created and facilitated new onboarding portfolios for clinical staff roles within the primary care, specialty care and on-demand settings. - Supported Medical Assistant practice through workflow and material development and RN leader development.- Interacted with medical group leadership at all levels in support of clinic staff.- Created materials to support new evidence-based practices for roll out across the clinics. - Lead and participated in work standardization workgroups. - Co-led Nurse Quality Council, a monthly 4-hour RN supervisor meeting for all RN supervisors in the medical group.- Wrote and updated policies and procedures. - Coordinated RN student placement for the medical group.- Coordinated COVID-19 communications and materials for the medical group- Member, interdisciplinary workgroups around topics such as population health, patient education, health literacy, safety and risk.- Instructor - Caring Reliably Toolbox for Everyone

Nurse Quality Supervisor for Providence Medical Group at Providence St. Vincent. Practiced at top of scope by supervising and mentoring clinical staff, overseeing all clinic activities related to quality and safety, and providing RN visits and RN shared visits for patients as needed for wound care, annual wellness visits and education. Assisted with CPC+ initiatives. Innovated and implemented new methods to improve patient care and clinic functionality both at a clinic and system level. Triaged emergent phone calls and walk-in patients. Facilitated communication with other departments as needed. Created curriculum to support standard new hire orientation within the clinic to ensure the success of the new staff member.

Coordinated and facilitated program marketing, patient evaluations, admission, concurrent review, team communication and discharge planning for patients and families. Lead behavior management team. As the first Rehabilitation Clinical Care Coordinator (CCC), developed the scope and practice of the CCC role. Precepted nursing students. Contributed to the RN Remedies blog. Member of the Collaborative Governance team. Acted as a resource to other Clinical Care Coordinators and outside facilities as necessary. Assisted in the development of and marketing for an innovative pain and conversion disorder rehabilitation program. Collaborated with multiple other care teams throughout Children's Hospital Los Angeles such as the neuro-oncology team, neurology, psychiatry, rheumatology and pain teams.

Provided care to neuro-rehabilitation patients - specifically patients with brain and spinal cord injury. Unit skin champion. Assisted in the development of standardized care plans for the unit.

Clinic nurse responsible for charting, vitals, in-office procedures, labs and patient education.