Richard Cole Email & Phone Number

Lenexa, Ks

General Manager, RHYTHM ENGINEERING (01/2019 – Present) Leading the U.S., Indian and Bulgarian teams of engineers, technicians, project management and support staff, I guide the restructuring of development and operations for scalability including revenue operations, delivery expenses, asset management and throughput efficiency, while driving improved product design, customer engagement and experience.• Implemented inventory processes and controls, establishing product builds and pars, stable vendor supply chains and organization of warehouse, assembly and repair areas. • Directed the development and introduction of two new products to market.• Reduced break-even revenue from $12m to $6.7m and delivered $1.5m profit in first year, reversing 3 prior years of operational loss through increased efficiency and cost of goods reduction.• Designed a Project Management Office with the tools and means to guide partners and stakeholders from the sales cycle through project completion. • Initiated, formalized and launched a revitalized, client-centric operational strategy, positioning each team member to add optimal value to the company mission and stakeholders’ goals. • Strengthened customer relationships by providing resolution paths for outstanding issues and encouraging feedback to further improve responsiveness and resolution times.

Kansas City, Missouri Area

Continuation of Project Management and operational leadership responsibilities with additional emphases on process automation and offshore outsourcing of established project management processes. • Contributed to SaaS project as Subject Matter Expert on interface designed to sell installation services with online electronic product purchases. • Created instructional documents and trained offshore facility in project coordination and support responsibilities, coaching best practices for client engagement and satisfaction. • Led company program targeting outside sales by collating technician skill and utilization reports with local work opportunities, generating an additional $60k in revenue over 4 months.

Prairie Village, Ks

Coordinated and directed nation-wide teams of project managers and technicians overseeing thousands of onsite events annually, providing solutions for hospitals, restaurants, retail chains and malls, performance and movie theaters in digital, POS and other technologies.Designed methodology and tools contributing to annual revenue growth from $10m to $20m from 2013 to 2017, customizing the SQL based Heat platform and Crystal Reports for comprehensive data collection. • Identified key industry metrics and implemented reporting and management processes to sustain growth. • Managed budgets, timelines, quality and Service Level Agreements (SLA) directly and as a supervisor. • Slashed employee turnover through clear direction and empathetic leadership, more than doubling staff size and exponentially increasing productivity and morale. • Devised Customer Relationship Management (CRM) and communications processes, scope of work creation and project charter with executive, sales and operation teams. • Created and mentored specialized technical, management and service teams, nurtured individual talents to improve experiences and results. • Developed 24/7 full support team dedicated to customer-first problem resolution and communication standards.• Managed supply chain and field assets for continuous cost improvement.

Wichita, Kansas Area

Directed scheduling and operations for commercial and retail clients in automotive repair. • Increased revenue by 42% streamlining operations and targeting strategic or profitable growth areas. • Improved commercial throughput over 30% creating lot transportation strategies to maximize potential. • Facilitated supply chain and planned activities between dealerships and five repair shops.

Wichita, Kansas Area

Prepared, presented and supervised math and English lesson plans in 6th grade classrooms • Provided support to 9 teachers in preparing, editing, presenting and grading lesson plans • Tutored students in mathematics, essay writing, researching and computer usage

Traveled to underperforming restaurants and new openings preparing management teams for sustained success. • Achieved “Diamond Club” for top 2% performance in overall company KPIs. • Expertly analyzed P&L and guest satisfaction data for causation and improvement opportunities. • Staffed, trained and directed teams 25-60 members in size (location dependent) across the Midwest. • Improved results in profitability, asset and inventory management, guest and employee satisfaction, quality assurance, process management and implementation.

Bachelor’S Degree, Telecommunications

Activities and Societies: Produced broadcast local news and edited school newspaper. Additional studies include Journalism, Psychology.

Secondary Education And Teaching

Completed coursework in Secondary Math & English concurrent with educational opportunity