Processing customers of retail store in a manner that enhances the business and maintenance of the facility to support customer satisfaction and sales growth. Daily posting of store reports, preparation of daily store deposit, and inventory management. Policy and procedure enforcement, customer satisfaction, safety and security awareness. Responsible for fuel management, daily surveys and inventory management delivery accountability. Assist in the training and development of store staff. Completion of tasks assigned by the Area Manager. Performance of routine store tasks/responsibilities.

• Currently manage full food and beverage operations for a multi-locale company. • Effectively negotiate and manage up to 30 vendors for purchases totaling up to $180K per month. Vendors include adult beverage (wine and beer), food items, soft drinks etc. • Supervise approximately 50 to 60 employees at any given time. • Successfully planned food service operations for the grand opening of Traders Village. Event was attended by 60K people. Trained and certified (TABC) staff. Ordered, stocked, and planned the food and beverage inventory for 15 locations. • Implemented cost control measures that resulted in #1 ratings in competition with all other locations. Categories included food and labor costs, and net profit percentages.

• Profit and Loss Manager for food and beverage concession operations for Missions Baseball, as well as University of Texas at San Antonio Atheltic Dept., (all sports events). • Directed hiring, supervising, retention, and terminating actions for 100+ seasonal and full-time employees. Managed employee relations and conflict on behalf of non-management and management personnel. Employees included Concession Stand Workers, Assistant Managers, Managers, Cashiers, Wait Staff, and Catering Dept (food annex). • Managed multi-departments consisting of approximately 15 separate units. Accountable for ongoing business analysis, customer service, inventory control, and quality assurance agendas. • Directed bidding and contracting with vendors and suppliers to actualize best-value purchasing. • Established policy/procedure and operational support systems. Evolved management training programs covering customer service, production, and management teams. • Oversaw all regulatory compliance programs i.e. Safe-Serv training and TABC Certification. • Developed budgets for upcoming seasons integrating labor, food, new equipment, and maintenance costs that supported $1.4M+ in sales per annum. • Provided food and beverage service on average for 4,200 patrons each game. • Completed revised and automated business administrative and tracking systems integrating sales, inventory control, budgets, financial reporting, etc. Commended by company accountants for impeccable bookkeeping. • Authorized all accounts payable and employee payroll submissions. Established record of improving the bottom line each year. Driving force behind ongoing profits. • Primary customer relations troubleshooter. Resolved all customer issues including coordinating emergency shipments.

• Promoted through several positions to serve as Operations Manager for a distributor and warehouse business marketing and selling a concession items i.e. Rico’s Nachos, popcorn, etc. • Functioned as Key Account Manager to Blockbuster Video, Regal Theatres, Santikos Theatres, Hollywood Video, area high schools, and similar customers. • Hired, trained, supervised, scheduled, and terminated a 12-member team. Additionally hired and ensured truck drivers were licensed and properly certified. • Prepared and administered an operational budget to support $4.5M in sales. Effectively balanced inventory, shipping, and labor cost controls. • Managed a fleet of 48 ft. trailer trucks shipping locally and nationwide. Utilized freight carriers for international deliveries. 24/7 warehouse operations consisted of 4 doors and transportation for up to 1,000 pallets of product per week. • Managed impeccable stock levels in conjunction with Just-In-Time inventory management. Collaborated closely with 2 company Buyers to ensure accurate inventory fulfillment. • Planned effectively to accommodate major movie releases, holidays, and other special events. • Managed and implemented weekly OSHA safety training meetings. Ensured compliance to DOT and HAZMAT regulatory requirements. • Honored with 3 separate Employee Excellence awards in 13 months for exemplary customer service achievements. • Awarded General Operations Manager of the Year in competition with 8 units. • Improved inventory fulfillment accuracy from 80 % to 99.2% due to excellent organizational and forecasting talents.