Areas of Expertise: Media Finance, Resolving discrepancies

Been a part of training cashiers/merchandisers in job functions and ensuring all loss prevention standards are implemented, managing daily cash office inventory and cashier tracking. Answered enquiries regarding location of product, rain checks, etc. and resolved customer issues according to established guidelines of the store. I have complied with all Health and Safety requirements and supervised employees to ensure correct work procedures are followed, communicating hazard information and control procedures, and providing feedback to management.

Been a part of front-end supervising team and efficiently supervised fellow Cashiers by solving their issues, making audits, and handling customer queries. Ensured to follow effective communication and a customer-centric approach to help increase sales.I handle customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution. A part of my job is to work closely with the front-end staff to assist the customers and maintain satisfaction levels. I make sure to stay up to date on current item discounts to support promotions and manage all the product returns professionally and quickly to maintain customer satisfaction.I have been acknowledged by my superiors as the best employee to manage customers efficiently and to process transactions quickly.

• Preparation of marketing proposals and presentations based on the company needs.• Research and preparation of marketing strategies.• Collection and analysis of data to identify the customer trends.• Collaborate with the team in brainstorming ideas and formulation of marketing techniques for the organization.

I responded to client emails, chat requests, and telephone calls to answer questions, provide information, and resolve problems. I organized invoice and cash receipts, sales agreements, client cost confirmations for client satisfaction and audited the SMSF funds as per the protocols to submit for review.I have been nominated for the Extra Miler Award for performing my tasks in a proper manner.