Robert Delrossi Email & Phone Number

Glendale, California, Us

Warwick, Rhode Island, Us

Reporting to the CEO and focused on consumer adoption of company technology with a particular emphasis on business users.

Las Vegas, Nevada, Us

Responsible for day-to-day operations with direct oversight of Sales, Research & Development, Business Processes, Human Resources, Marketing & Communications, Production & Supply Chain, and Service.R&D: Recruited top-tier engineering talent to replace low performers. Stabilized company’s systems technology; led efforts to identify and acquire state-of-the-art platform technology resulting in a 122% improvement in development productivity in Year 1 following integration, a 533% improvement by Year 5.Sales: Created regionally-focused Sales teams for greater responsiveness. Introduced company’s first formalized product training regimen for Sales personnel. Led Marketing team effort to improve same-unit sales through active merchandizing and promotion. Grew base of casino customers by more than 80% by year three.Operations: Ensured that all departments had documented, repeatable processes and quantifiable metrics. Led the development of tools for assessing/reporting operational efficiency resulting in a greater commitment to achieving shared goals.Human Resources: Established a framework to align company goals to fair and consistent performance appraisals. Created leadership training, counseling for low performers, and company-wide employee recognition programs. Formalized succession planning and developed a transparent career ladder resulting in greater retention of top contributors looking to achieve long-term career objectives at Rocket.Support: Achieved higher levels of customer satisfaction by unifying installation, field support, call desk, and product support functions into one Technology Services team with a single leader and clear goals. Introduced a dedicated customer advocacy role, unannounced field inspections, automated call desk monitoring, tiered response levels, consistent problem escalation, and similar best practices to ensure quality service.

North Ryde, Nsw, Au

Responsible globally for the R&D functions of the company's casino management systems and networking products. These products, which are used in over 500 casinos worldwide, include Aristocrat OASIS (used in the United States) and System 6000 (used in Asia, Europe, and South Africa). These systems collectively monitor approximately 250,000 slot machines.

North Ryde, Nsw, Au

Global responsibility for Aristocrat's gaming and system products. Oversaw the company’s worldwide resources in Research & Development, including over 350 employees in games development teams at company headquarters in Sydney, Australia, and systems development teams in the Australia, the US, and South Africa. Made organizational clarity a key focus so that project ownership and delivery accountability was clear throughout the business. Developed one-company initiatives that resulted in the successful sharing of tools and techniques among the global development teams. Created ‘Show & Tell’ events to spotlight key R&D developments to internal customers. Leveraged all possible communications technologies to break down barriers between geographically diverse groups.Represented company interests worldwide at tradeshows, industry panels, and with key customers. Board member of the Gaming Standards Association, chartered with establishing industry-wide technical standards for casino gaming systems.

North Ryde, Nsw, Au

Responsible for Aristocrat's US R&D operations in Games Engineering, Systems Engineering, Compliance Validation, Project Management, Quality Engineering, and Technical Publications.Matured the company's approach to development to include standardized best practices based on the principles of the Agile development methodology and the Rational Unified Process. Removed ad-hoc development tendencies, established baseline metrics, topgraded personnel, attracted key personnel to critical management roles, and improved the overall visibility of deliverables through the implementation of project management disciplines.

TurboPower Software Company is an award-winning leader in the field of tools and libraries for professional software development. As president, Mr. DelRossi was responsible for the full range of business activities including Marketing, Development, Sales, Support, and Operations.

Responsible for TurboPower operations include sales, marketing, production, fulfillment, and customer service/technical support. Managed distribution channel and relations with the company's dealer network worldwide.

Responsible for raising the profile of TurboPower products in the press and within the company's international network of dealer/distributors.Worked as an early kind of evangelist (though that title wasn't used then) among the customer base to encourage the adoption of new TurboPower technologies. Coordinated trade shows and other public events within the customer community.

Published for a variety of internationally known technology-oriented periodicals including InfoWorld, Byte, Software Development Magazine, Dr. Dobb's Journal, and Databased Advisor Magazine.