Rodrigo Mello Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

Working as a fullstack developer for our client's operation at AB-Inbev.At AB-Inbev, I play a key role in the development and enhancement of a critical employee evaluation and performance platform. This platform, crucial for providing reliable information about employee performance, is utilized across all countries by approximately 150,000 employees. My.

São Paulo, Brasil

At Kruzer, I played a pivotal role in designing and implementing the technical solutions for the company's products. My primary responsibilities and activities include: Technical Proposals Creation: I regularly draft technical architecture proposals, ensuring that the proposed solutions align with business needs and the latest technological standards. Code.

São Paulo, Brasil

During my tenure at Fuston Services, I played a pivotal role in the development of Node.js applications using TypeScript. I leveraged the serverless framework to craft scalable and efficient solutions, always adhering to Test-Driven Development (TDD) practices.My primary responsibilities and achievements included: Payment Platform: I was an integral part.

São Paulo, São Paulo, Brasil

At Semantix, I played a pivotal role in the team responsible for the integration platform and API management, a SaaS solution designed for other developers. This platform was primarily created to streamline the integration and code development process for businesses, allowing them to deliver new integrations and systems with remarkable agility. Thanks to.

São Paulo, São Paulo, Brasil

São Paulo, Brasil

I worked as a freelance developer, specializing in the development of on-demand web and mobile applications. I used specific platforms designed to connect clients with professionals. My primary focus was on the JavaScript ecosystem, working with technologies such as Node.js, ReactJS, and React Native.Among the projects I was involved in: Financial App: I.

São Paulo

General coordinator for the customer care area, responsible for planning and setting routes. Main tasks for guaranteeing the best support experience for our customers: defining team tasks and channel division, actions towards developing each agent individually; Defining and managing each channel KPI; Creation of graphics for KPIs follow-up (data collected.

On this position I am responsible for managing a team that provides support for customers on Spotify product. For achieving success as a team, tasks like daily individual feedback with my team members, weekly team meetings and data analysis on Tableau are included on my duty. The KPIs set for the team that I'm responsible are: CSat, AHT, ABS and Adherence

São Paulo

Leader of both Junior and Senior support teams (Email, phone and chat). Activities involved individual coaching them every week, providing daily feedbacks, manage the most important KPIs for the team (average handle time, emails per hour, customer satisfaction, absenteeism). Metrics were discussed on a daily basis with our direct manager and on a weekly.

São Paulo E Região, Brasil

São Paulo E Região, Brasil

As a Senior Analyst I was able to help both customers and Junior Analysts with complex technical issues. My biggest responsibility was to keep our customers satisfied at any cost. For that to happen I always made the best usage of our internal escalations, tools and callback follow ups to resolve each case as fast as possible.

On this position I provided support to customers on doubts and technical issues with their mobile devices and accout access. The focus on each call was our customer's satisfaction, so besides a great technical knowledge, soft skills were very important.

Bootcamp Gostack, Node.Js, Reactjs And React Native

Bachelor Of Technology - Btech, Marketing

Técnico, Gestão Empresarial Informatizada

Ensino Médio