Rodrigo Mello Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

Working as a fullstack developer for our client's operation at AB-Inbev.At AB-Inbev, I play a key role in the development and enhancement of a critical employee evaluation and performance platform. This platform, crucial for providing reliable information about employee performance, is utilized across all countries by approximately 150,000 employees. My primary responsibilities include:Development and Deployment: Leveraging Nest.js for backend services, I implement features following a clean architecture pattern and TDD principles. On the frontend, I utilize Next.js to ensure a seamless user experience.Data Handling and Reporting: I develop procedures in our SQL Server and utilize Azure Data Factory for internal integrations, enabling high-volume data exports to Excel and PDF formats.Scalable Infrastructure: Responsible for maintaining a robust infrastructure on Azure Kubernetes, ensuring the high availability and scalability of our microservices-based applications.Cross-Functional Collaboration: Work closely with cross-functional teams to align technical solutions with business goals, significantly enhancing platform efficiency and user satisfaction.Key Technologies:Backend: Nest.js, SQL Server, Azure Data Factory, Azure Service Bus QueueFrontend: Next.jsInfrastructure: Azure Kubernetes, Microservices

São Paulo, Brasil

At Kruzer, I played a pivotal role in designing and implementing the technical solutions for the company's products. My primary responsibilities and activities include: Technical Proposals Creation: I regularly draft technical architecture proposals, ensuring that the proposed solutions align with business needs and the latest technological standards. Code Review: I conduct code reviews to ensure the quality, efficiency, and security of the produced code. I collaborate with the development team to identify and rectify issues, optimize performance, and ensure best practices are adhered to. Architecture Diagrams: I use the C4 model to create clear and comprehensible architecture diagrams, facilitating the communication of system structures and flows to stakeholders and team members. Deployment and Provisioning: I am responsible for deploying applications, ensuring they are launched efficiently and without disruptions. Additionally, I handle the provisioning of infrastructure for new environments, ensuring we have the necessary resources to support our solutions. Advanced Technologies and Practices: I implement and work with technologies such as Typescript, DDD, Docker, Elasticsearch, Kafka, and Mongodb. These tools and practices are essential to ensure the robustness, scalability, and performance of the solutions we develop.

São Paulo, Brasil

During my tenure at Fuston Services, I played a pivotal role in the development of Node.js applications using TypeScript. I leveraged the serverless framework to craft scalable and efficient solutions, always adhering to Test-Driven Development (TDD) practices.My primary responsibilities and achievements included: Payment Platform: I was an integral part of the team responsible for implementing the project's new payment platform. This platform was pivotal in optimizing transactions and providing a smoother, more secure payment experience for users. API-Gateway Configuration: I took charge of configuring the AWS API-Gateway that serves the project. Beyond the basic configuration, I developed scripts that automatically generated the gateway configurations based on the available endpoints in the serverless project. This automation streamlined the deployment process and ensured that the API-Gateway was always in sync with the latest project updates. Test Coverage: One of my firmest commitments was to ensure that any development undertaken had 100% test coverage. This not only vouched for the quality and functionality of the code but also instilled confidence in the team and stakeholders about the robustness of the implemented solutions.

São Paulo, São Paulo, Brasil

At Semantix, I played a pivotal role in the team responsible for the integration platform and API management, a SaaS solution designed for other developers. This platform was primarily created to streamline the integration and code development process for businesses, allowing them to deliver new integrations and systems with remarkable agility. Thanks to the platform's API and database abstractions, client companies could reuse resources and accelerate their deliveries.The platform was utilized by approximately 200 companies, with the majority being e-commerce businesses, making it of high criticality. The integrations developed through our product facilitated transactions amounting to millions every month, underscoring the significance and impact of the work we carried out.My responsibilities and achievements included: Technical Decisions: I was deeply involved in technical decisions, from architecture design to the functioning of the execution engine for integrations. I also defined caching strategies and selected the most suitable observability tools for our needs. Infrastructure: I was in charge of provisioning and managing the infrastructure. I used Terraform for environment configurations and carried out continuous deployments in the Kubernetes environment, ensuring our solutions were always available and optimized. Observability: I implemented solutions for real-time log generation and visualization using Grafana Loki and Elasticsearch, providing robust observability and enabling our clients to effectively monitor their integrations. Technologies: I worked with a range of technologies, including AWS, Azure, Node.js with TypeScript, MongoDB, RabbitMQ, Redis, gRPC, Docker, Kubernetes, Fluentd, Grafana Loki, ElasticSearch, Gitlab CI, and ArgoCD.I take particular pride in the work I performed at Semantix, making significant contributions to the implementation and continuous improvement of all the company's solutions.

São Paulo, São Paulo, Brasil

São Paulo, Brasil

I worked as a freelance developer, specializing in the development of on-demand web and mobile applications. I used specific platforms designed to connect clients with professionals. My primary focus was on the JavaScript ecosystem, working with technologies such as Node.js, ReactJS, and React Native.Among the projects I was involved in: Financial App: I contributed to the front-end development of a React Native application for a renowned company in the financial sector. My role, under a temporary contract, aimed to assist in the app's pre-launch phase. I integrated into an established team and actively engaged in the adopted agile methodologies, such as Scrum and Kanban, using GitLab for version control. Layout Adjustments: I made adjustments to web layouts, both in pure HTML and CSS as well as in ReactJS. Mobile App for Parts Sale: I developed a mobile application in Node.js with React Native, designed for the sale of mobile device parts. Poetry Blog: I created a blog-style web platform in ReactJS for posting poems, complemented by a React Native app for content management. Social Network Platform: I was responsible for the backend development of a social network platform, using Python with Django.

São Paulo

General coordinator for the customer care area, responsible for planning and setting routes. Main tasks for guaranteeing the best support experience for our customers: defining team tasks and channel division, actions towards developing each agent individually; Defining and managing each channel KPI; Creation of graphics for KPIs follow-up (data collected using SQL); Choosing, configuring and keeping the maintenance of the tools used by our support team for each channel (email, chat, phone, Instagram and Facebook); Creation and maintenance of tools meant for automating and speeding up processes made with Google Sheets scripts (using Javascript).

On this position I am responsible for managing a team that provides support for customers on Spotify product. For achieving success as a team, tasks like daily individual feedback with my team members, weekly team meetings and data analysis on Tableau are included on my duty. The KPIs set for the team that I'm responsible are: CSat, AHT, ABS and Adherence

São Paulo

Leader of both Junior and Senior support teams (Email, phone and chat). Activities involved individual coaching them every week, providing daily feedbacks, manage the most important KPIs for the team (average handle time, emails per hour, customer satisfaction, absenteeism). Metrics were discussed on a daily basis with our direct manager and on a weekly results presentation to our Client.

São Paulo E Região, Brasil

São Paulo E Região, Brasil

As a Senior Analyst I was able to help both customers and Junior Analysts with complex technical issues. My biggest responsibility was to keep our customers satisfied at any cost. For that to happen I always made the best usage of our internal escalations, tools and callback follow ups to resolve each case as fast as possible.

On this position I provided support to customers on doubts and technical issues with their mobile devices and accout access. The focus on each call was our customer's satisfaction, so besides a great technical knowledge, soft skills were very important.

Bootcamp Gostack, Node.Js, Reactjs And React Native

Bachelor Of Technology - Btech, Marketing

Técnico, Gestão Empresarial Informatizada

Ensino Médio