Robert Denman Email & Phone Number

Houston, Texas

Houston, TX

- Planned and facilitated the development and opening of a new centralized offsite, free standing remote contact center for 11 community health clinics and 19 KippCare locations.- Analyzed clinic needs, facilitated the implementation of processes, work flows, protocols and guidelines for the handling of Patient related needs, appointments and general.

Tampa, FL

- Evaluate current business processes through staff monitoring, intensive reviews of procedures, and analysis of operational statistics to recommend and implement best practices to meet organizational goals.- Analyze call center staff performance and recommend and create weekly call handling metrics to monitor staff, initiate employee self-improvement, and.

- Instituted corporation communication philosophies, processes, and management structure to better meet the needs of this fast growing business. - Conducted bi-weekly, multi-day visits with remote locations to monitor, evaluate, train and work hands-on with remote management on management skills, employee mentoring, performance metrics, and system skills..

Executive Vice President, 2001-2006- Oversight responsibility for all departments within the company and the overall strategic direction.- Established standard reporting, operating procedures and evaluated for contribution towards company goals.-Managed HR functions; benefits management, compensation packages, performance reviews and compliance.Operations.

Managed gas cylinder operations – processing orders; managing labor; maintaining legal compliance; and overseeing facilities management, laborers, vehicles, and inventory control; created the Customer Service Department; managed $10 million in receivables; and created processes for managing inventory, client communications, and pro-active client retention.