Managed the demand of digital solutions to fulfill the administrative and reporting needs of the Perlmutter Cancer Center (PCC) at NYU Langone Health, leading strategic planning and system integration to meet critical data needs for National Cancer Institute (NCI) designations. Established effective and efficient communication between the PCC, IT department, and other institutional partners, significantly improving operational efficiency and adherence to compliance. Provided strategic planning, review and sign off on development, evaluation and implementation of information technology systems on behalf of the PCC.

Managed a project-driven technical team, overseeing the implementation of the Epic EHR system and new device technologies across the health system. Also managed a technical team responsible for meeting the technology support needs of 120+ ambulatory practices accounting for 3000+ end points throughout the New York metropolitan area. Provided coaching, mentorship, performance evaluations and ensured compliance with SLAs while implementing continuous improvement strategies.

Managed a project-driven technical team, overseeing the implementation of the Epic EHR system and new device technologies across the health system. Also managed a technical team responsible for meeting the technology support needs of 120+ ambulatory practices accounting for 3000+ end points throughout the New York metropolitan area. Provided coaching, mentorship, performance evaluations and ensured compliance with SLAs while implementing continuous improvement strategies.

Utilized project management skills for hardware design and implementation of the Epic EHR throughout the health system and new acquisitions. Used device management software to package and distribute applications to all endpoints. Participated in executive collaboration meetings during disaster recovery efforts to bring the health system back online after Superstorm Sandy. Trained end user support staff in new device technologies that were implemented to help optimize operational staff workflow efficiency to provide world class patient care. Determined incident severity and escalated accordingly for operational support of end user devices.

Investigated, identified and resolved technical issues for 3000+ global end-users. Determined incident severity and escalated accordingly. Deployed mobile and desktop endpoints with market data, third party and proprietary software applications, security updates, service packs, etc. Assisted with various critical system migrations throughout the organization. Documented troubleshooting techniques for new and existing software. Developed standard operating procedures and trained end user support teams. Coordinated multi user relocations. Provided emergency after hours support to global executive team.

Designed user manuals for proprietary software. Collaborated with software development team on user interface changes to increase end user productivity. Performed data entry and inference analysis of correspondence and emergency medical forms. Trained new hires on document analysis procedures.