Project Management - Worked with external stakeholder to integrate their development plans into the overall project schedule, created a consolidated project schedule to manage work being done by two vendors and five other government agencies, tracked vendor staff compliance with training and security requirements, created progress and budget reporting for state oversite committee, provided weekly progress reports and conducted weekly meetings with vendors.

ResponsibilitiesLeadership – Work with the user community, developers and support analyst to create a team that is cohesive and collaborative. Establish metrics that define productivity, quality of work, and quality of serviceBusiness Analyst – In an SDLC environment, work with the business ownership to identify needs, dependencies, risks, and opportunities associated with delivering software solutions for a mature software product that is be retiredProject Management - Use waterfall and Agile methodologies, depending on the project‘s characteristics, to identify needs and risks, manage development, resolve issues, and meet timelines. Revise the existing aged backlog to a manageable list of work that can be presented to a steering committee that will prioritize work and define a roadmap for future development.Development Management – Direct the activities of ten developers, two business analysts, and one QA engineer to develop, maintain, and support both custom and COTS applications through the complete software development life cycle.Accomplishments• Managed projects to develop and implement user requested modifications that were delivered on time to meet critical business needs• Created a manageable list of user community requests that has been used by a steering committee to prioritize future work• Established metrics that can be used to define future goals for rework, productivity, team utilization, and levels of service• Provided regular project plan updates and status reports for critical development projects• Scheduled and directed resources for development and operation/support tasks

Responsibilities• Direct a team of 4-20 software engineers responsible for designing, enhancing, and supporting retail applications• Work with product management using SDLC to understand business needs and opportunities and identify dependencies, risks, and opportunities associated with delivering software solutions• Use waterfall and Agile methodologies, depending on the project ‘s characteristics, to identify needs and risks, manage development, resolve issues, and meet timelines• Implement automated testing methodologies to reduce QA time and improve product quality• Use TDD and Agile to improve productivity and reduce rework• Use Agile to collaborate with customer support to identify and prioritize support tasks to meet SLA’s• Work with other product teams to determine integration needs• Research and recommend software tools that are used to deliver solutions to customers• Provide input into team budget for hardware and non-salary line items• Develop and support retail and financial applications in RPG and SQLAccomplishments• Reduced issue backlog from over 400 customer issues to fewer than 20 issues.• Applied root-cause analysis that resulted in a reduction in customer issues and improve satisfaction• Implemented a TDD methodology to reduce rework from 10% of reported issues to 1%• Create an automated testing harness using SILK from manual test scripts to improve QA processes• Transitioned enhancement and code correction work to offshore team• Spent two years as a senior support analyst for ERP (2003-2005)• Spent 12 years as a consultant for the implementation and training for the retail ERP (1991 – 2003)Tasks included project management, designing, coding, and testing modifications and interfaces to meet customer requirements

Responsibilities• Manage a 24-hour operations team of six people• Manage a team of 3-4 for application support and development programmer/analysts• Manage multiple, concurrent projects to replacing outdated systems • Collaborate with stakeholders to understand business needs and opportunities in order to select new software products and implement, train, and support those software selections• Interface with vendors responsible for training, customizing, and supporting application software• Manage a capital and operating budget for the hardware, software, support, and development team• Work with Human Resources to manage personnel issues for the departmentAccomplishments• Replaced technology that was 15+ years old• Increased use of technology throughout the organization• Managed projects that included developers, stakeholders, and vendors that transitioned hotel, gaming, payroll, and accounting applications to AS/400• Reduced cost of support staff by automating operations

Responsibilities• Manage the sales cycle for the sale of software for the construction and retail industries• Direct a team of 3-5 that was responsible for training, supporting, customizing, and enhancing software for the construction and retail industries• Design custom applications to meet customer’s business requirements• Provide products and services for multiple platformsAccomplishments• Expanded vertical markets being served• Expanded product offerings from just third-party software to our own offerings• Expanded number of platforms that the products were being offered• Annually increase and sales and customers

Responsibilities• Enhance, customize, and support applications for the automotive and heavy equipment dealership industries.• Lead a team responsible for developing and supporting financial applications for three different platforms.Accomplishments• Created module for human resource application that would track over 10,000 job candidates• Part of a team that developed a tool to automate UI screen development for COBOL applications

Responsibilities• Train users, customize applications, and provide support for industry specific applications for construction, manufacturing medical, education, and government for small and mid-range systems• Train users, customized applications, and provided support for Point-of –Sale applications for the retail and hospitality industries• Train users, customized applications, and provided support for accounting applications for the hospitality and medical industries• Provide support for sales staff to respond to RFP’s, demonstrate software, and configure systems• Provide consulting for best practices to customers implementing application softwareAccomplishments• Implemented medical group practice ERP in four rural clinics• Implemented fiscal accounting applications in two school districts and one small town• Implemented hospital accounting applications in three rural hospitals• Assisted multiple customers in migrating systems to larger platforms• Implemented POS applications in restaurants in a majority of the major hotels in Las Vegas and Reno• Implemented an interactive bar/restaurant application to improved customer service • Implemented accounting and inventory control system for restaurants• Was part of the team to implement the first grocery-scanning site in the state of Nevada• Developed applications to maintain and download the UPC file for grocery-scanning