My focus at Cisco is to drive adoption of Cisco Security solutions.

At Clinc, I combined my skills in product management, technical sales, infrastructure design, and delivery to help customers create exceptional conversational AI experiences. My multifaceted role involved developing a chatbot for a major bank, proposing voice AI ordering solutions for a renowned fast-food chain, and assisting a leading insurance company with their iOS app chatbot integration. By leveraging my technical expertise and customer-centric approach, I consistently delivered successful AI-driven solutions across various industries.

I work with customers to design, deploy, and monitor public cloud solutions using Barracuda's portfolio of security products. WAF, WAFaaS, CloudGen Firewall, Security Guardian

As Product Manager, I am responsible for Barracuda's Archiving and Information Management portfolio.Products:- Message Archiver Appliance (Hardware)- Message Archiver Vx (Public Cloud)- Cloud Archiving Service (SaaS)- PST Enterprise (Windows Software)- ArchiveOne (Windows Software)Other Product Contributions:- Barracuda Cloud Control- Barracuda Essentials for Office 365Key Accomplishments:- Oversaw the launch of Cloud Archiving Service, one of Barracuda's fastest-growing SaaS offerings- Member of the Essentials for Office 365 launch team

As Sales Engineer I was a subject matter expert for Barracuda's Archiving and Information Management solutions.Key Accomplishments:- Participated on an elite team responsible for building the sales demo environment- Quickly mastered and developed key sales training material after the acquisition of C2C Systems- Developed the prototype for the Barracuda Lync Archiving Agent- Authored public facing PowerShell scripts used during customer deploymentsTechnical Knowledge:- Email Servers: Office 365, Exchange, Domino, GroupWise, Google Apps- Directory Services: Active Directory, LDAP, AzureAD, Domino Directory- Virtualization Platforms: VMWare, Hyper-V, KVM, Azure, AWS, vCloud-AirResponsibilities:- Proof-of-concept planning and delivery- Pre-sales support for Barracuda storage products- Onsite deployments- Large deal positioning- Sales product training- Partner technical training- Completion of RFP, RFI and Deployment Guides- Customer advocacy- Inbound lead qualification- Cross-functional collaboration w/ product, marketing, engineering and support - Management of sales demo environment- Technical documentation- Development of new use cases

Started in 2006, Hebert Technology Services is an IT solutions company focused on providing outsourced IT and consulting services to the SMB market.My primary role at HTS was to provide customers with guidance on current and emerging technologies. This involved the development and implementation of secure IT systems to support business processes and the management of IT infrastructure.• Managed the delivery of information technology projects at every stage from inception to completion• Executed the virtualization of physical systems using vSphere, Hyper-V and IaaS services such as Azure and AWS• Performed implementation and migrations of in-house messaging systems to SaaS based cloud platforms including Google Apps and Office365• Provided strategic technical guidance to customers regarding changes in technology and software licensing• Increased customer safeguards by implementing Firewalls, VPNs, 2FA, AD GPOs and other security measures• Presented best-of-breed customer service while supporting IT infrastructure and end users

At Eubulus Computer Solutions I was the lead IT consultant. In addition to the following, I was responsible for providing technical expertise, and pre/post sales support.• Undertook development and implementation of Windows based IT solutions for small businesses in and around greater Lansing. • Facilitated lead generation efforts and managed key accounts. • Assisted in the company's transformation from being a traditional IT service provider to an N-able Technologies managed service provider.• Aided in the strategic development of service-oriented lines of business• Processed RFQs and RFPs

BancTec CNS was a leading provider of outsourced computer and network services for industry leading companies such as Dell, HP, IBM, Lexmark, and Best Buy. As the lead regional field technician, it was my responsibility to ensure the proper completion and logging of ongoing service orders.• Performed onsite hardware diagnostics and repair of laptops, desktops, servers, and printers• Completed the installation of Windows based operating systems • Provided onsite installation and training for computers, printers, and wireless access points• Trained and mentored new technicians• Coordinated the allocation of technicians to ensure compliance of Service Level Agreements