Ross Diamond Email & Phone Number

• Webmaster for retail wine store (skyviewwine.com); web design, site content and e-commerce management using an industry specific CMS, JavaScript/jQuery.• Online marketing including SEM, SEO, email campaigns, social media, Adwords/PPC, Google analytics; increased online sales by 60% over 2 years.• Coordinated new site and product launch with non-profit business partner including requirements gathering, functional specifications, website design, cost/revenue analysis, pricing/marketing strategy, budget and customer tracking.• Production designer for ‘The Gadget Guide’ project with The Daily, a News Corporation iPad app; worked with proprietary content management system (CMS), JavaScript, Photoshop, Illustrator.• Designed and managed website for Riverfestbx.org, including e-commerce/event management, online donations, mailing list, streaming video and photo gallery; integrated WordPress plugins and templates, managed back-end database and files, setup WAMP server for testing. Additional client work includes elizabethbreau.net and maupstonyarn.com.• Network and wireless setup, smartphones/tablets, system administration, troubleshooting, training, data recovery and virus removal.• Sales and demos for EHR software (practicesuite.com) with integrated practice management and billing functions.

Tbilisi, Ge

• Provisioned laptops and iPhones for new users, installed Windows, corporate applications, and security software.• Provided technical support, respond to security threats, updated ticket tracking and technology inventory systems.

Seattle, Wa, Us

• Worked with Amazon Robotics team, troubleshooting and maintenance for warehouse robots and tote machines. (Kiva). • Worked with proprietary applications for data integrity, order processing, inventory management, and warehouse operations.

New York, Ny, Us

• Created complex templates for insurance policies using MS Word and ActiveDocs add-in program.• Worked with business supervisors and compliance department to manage endorsement documents and versions, implement business logic rules within templates to ensure correct content and formatting in output documents.• Performed user acceptance testing of templates, document creation and storage in SharePoint public folders.

(temporary assignment)• Provided helpdesk technical support and training for a large law firm. Solved problems related to data migration, document formatting, processing and filing. Documented resolutions in Lotus Notes call tracking system. Supported desktop and network applications including Concordance (litigation support), LexisNexis, MS Word, Excel, PowerPoint, WordPerfect, Adobe Acrobat.

• Managed overall IT infrastructure including LAN/WAN, ERP and CRM software administration, Windows domain controllers and Active Directory, e-mail server (Exchange) including public folders and user permissions, data migration, remote desktops (Microsoft), website design and content management, firewall/VPN (Cisco), database servers (MS SQL), network security and backup rotation.• Analyzed workflow processes for inventory management, sales, shipping, purchasing, billing and accounting, created workflow diagrams (Visio), developed functional requirements and specifications for ERP software upgrade (Axapta).• Implemented software and hardware upgrades including Windows 2003 servers, Windows XP Pro desktops, and domain controller migration; configured failover systems for all critical data and application servers; configured new backup system (Veritas BackupExec), anti-virus and spam filtering software, CRM upgrade (Goldmine).

• Provided comprehensive systems integration and technology solutions for business and individual clients. Analyzed business processes, implemented and supported customized solutions including networks, databases, websites, medical records software, virtual desktops (Citrix), training, QA testing, backups and disaster recovery. Wrote critical business documents including project proposals, service contracts, release forms and marketing materials.• Prepared project proposal and detailed technical specifications, then implemented a comprehensive technology infrastructure upgrade including: new server and workstations, data recovery and migration (Novell to Windows 2003 Server), new backup solution, updated and customized software applications. Greatly improved email and application performance, increased storage capacity and data availability, reduced file server downtime 90%.• Coordinated with developers and company President to design a customized CRM application (using MS Outlook) for an Application Service Provider. Created an added service for their customers; worked on custom configurations and quality control. Service used as product offering to their clients; joint venture profitable.• Clients include: Computer Generated Solutions, M. Jordan Technology Group, Fuji Film, PR@Vantage (public relations), Fresco by Scotto (restaurant), Chelsea Frames, Kosher Creations (catering), New World Aluminum (manufacturing), Breda Transportation, Mi8 (technology services), Lioncom Group (software development).

New York, Ny, Us

Consulting project through The Catalyst Group• Liaised with IT architecture group to analyze the current infrastructure, research the new features, benefits and costs of Windows 2000; prepared project proposal for corporate-wide network upgrade. • Coordinated with multiple department managers to analyze, document and diagram procedures for internal business and procurement processes. Managed the design and content for an internal website.

Armonk, New York, Ny, Us

Consulting assignment through Source Services (now Kforce)Worked on a contract with LUCENT TECHNOLOGIES* Trained Lucent employees to use a proprietary Lotus Notes-based contract management application. Setup training network (Windows NT Server, Lotus Domino) and deployed workstation software at Lucent offices in Moscow, St. Petersburg, Prague, Cairo and the Netherlands.* Coordinated with developers, trainers and international WAN administration staff to optimize application and network performance.* Created customized configurations to enhance system functionality and meet local user needs; wrote training materials and documentation.

San Jose, California, Us

Technical support for Norton AntiVirus, Norton Utilities, Winfax

• Licensed Life and Health Insurance agent, mortgage loan originator, mutual fund analysis and presentations.