Ruben Diaz Email & Phone Number

Washington, District Of Columbia, Us

Technical Project Manager, Securities and Exchange Commission, Washington, DC• Managed various aspects of the $14M Electronic Filings of Administrative Proceedings (eFAP) Agile software development project for the Office of the Secretary. Tasks included requirements identification, project planning and oversight, execution, testing, and production release. • Reviewed and updated project documents including work breakdown structure/schedule, risk management plan, system security plan, and information technology disaster recovery plan• Analyzed the risk register with the Program Manager and Contracting Officer Representative to develop mitigation strategies that led to positive outcomes• Discussed with business owner additional requirements that could be addressed while login.gov service was being integrated with eFAP; the enhancements were delivered ahead of time and within budget• Analyzed the impact of integrating login.gov with eFAP, improving the user experience, and adding a new service; determined how to address the impacts• Developed test plans, coordinated testing with team members and customer, and verified that requirements met through requirements traceability matrix• Compiled and wrote weekly, monthly, and quarterly contractual status reports• Updated and presented the Program Management Review to senior management• Managed a team of business analysts in the development of project deliverables; improved quality of documents with checklists

At Securities and Exchange Commission (SEC)• Managed the following projects through the system development lifecycle: Fitness Center/iGo Figure, Snagit 11, Captivate 7, Articulate Studio 2013, WorkLife4You, HP Web Jetadmin, Collaborative Decision Making Tool/ThinkTank, Audience Response System, Sign Language Access Portal, EFOIA PAL, Exit Process Portal/Contractor Personnel List, and Auto-Certification of EDGAR Filings• Performed the following tasks for development projects: requirements gathering, project planning, execution, testing, and production release • Presented designs to the Technical Review Board and system change requests to the Configuration Control Board • Worked with IT Security, Servers and Storage Branch, Database Administration, and End User Technology• Performed operations and maintenance duties on several steady-state systems• Mentored/supervised a project coordinator through multiple successful projects and advised other PMs• Wrote and edited Investment Management BPI Assessment document

Falls Church, Virginia, Us

• Taught mathematics to 6th, 7th, and 8th graders at priority 1 school• Developed lessons and assessments with other teachers in Collaborative Teams

Vienna, Virginia, Us

At Department of Transportation (DOT)• Project managed data storage and Microsoft Exchange projects• Developed project management procedures• Resolved customer issues involving the various DOT modes

Contract Manager/Supervisor, PM contract, Internal Revenue Service (IRS), New Carrollton, MD• Managed $8M IRS contract that involved three tasks - Project Management, FISMA and CPIC; the PM portion included projects that ranged from Voice over Internet Protocol (VoIP), PBX, Voice Mail, electronic faxing and Project Management Office (PMO)• Developed a good working relationship with the Government Task Manager (GTM), Contracting Officer (CO) and the Contractor Officer Technical Representative (COTR); worked with the GTM, CO and COTR to modify the contract to add two new positions despite an IRS need to reduce contractor headcount • Reviewed and approved timesheets and invoices and developed a simple contract burn rate chart that was lauded by IRS and ITS management• Supervised eight direct reports on the contract; developed performance plans; awarded top performers; removed poor performers; interviewed candidates and hired new team members• Provided PM support to the IRS projects including generating position papers, Enterprise Lifecycle (ELC) documents and reports

Project Manager/Mentor, Treasury Network (TNet) PMO, Treasury Department/IRS, Washington, DCThe transition of Treasury Bureaus from the Treasury Communications System (TCS) to TNet• Supported Transition Managers and Designated Agency Representatives (DARs) from the following Bureaus: IRS, FMS, OIG, CDFI and BEP• Documented Bureau activities, generated executive reports, tracked progress of vendor and bureau activities through activity logs and project plans, identified & escalated transition issues and facilitated the ordering of required Bureau data services• As a mentor and advisor to the ITS contract lead, improved the lead’s managerial and interpersonal skills; improved the morale of the ITS team and cultivated a good working relationship with the other contractors on the overall TNet PMO team

Project Manager, Common Premise Capability, G3r and e-Fax projects, IRS, New Carrollton, MDDeployment of VoIP equipment to over 100 government sites and G3r PBX equipment to seven sites• Generated project ELC documentation including Information Technology Contingency Plans for the sites, Lessons Learned, FAQs, POC/Leads Checklists, LEM Checker Instructions and Equipment Guide • Developed progress tracking system adopted by PMO to capture CPC-related activity at each site from the Points of Contact (POC) and to inform the Deployment Leads and PMO of status• Developed a project website that was a repository of site implementation information, lessons learned, equipment guides and general guidelines for the POCs• Led POC and vendor calls to obtain site status; identified and managed vendor issues and followed-up on any POC or Lead questions; and documented site requirements and escalated issues to the PMO• Assured that the sites conducted site surveys, design reviews, station reviews and that the vendor had accurate site information for deploying all equipment and services at the sites• Compiled an extensive equipment inventory list which was verified by site POCs• Analyzed trouble tickets from the IRS Information Technology Assets Management System• Supervised two ITS employees working in the G3r PBX and e-Fax projects

Long Island City, Ny, Us

• Performed an in-depth segmentation analysis of Citibank’s existing on-line and off-line customers to determine viable segments for on-line conversion and uncovered a long-term revenue opportunity of several million dollars annually• Developed and deployed targeted lists using internal databases and 3rd-party data sources, estimated project costs, performed performance tracking studies of marketing programs and reviewed client’s Sales Force Automation tool functional requirements document

• Project managed a team of programmers, led development of web-based Customer/Partner Relation Management tools for major international Telco; work included requirements capture, product design, resource allocation and project scheduling• Co-authored a winning $100K proposal for a U.S. Department of Transportation RFP on e-Learning • Successfully managed a turnaround in a struggling international telecom project -- expanding data services into Mexico and Venezuela (when earlier incumbents had been unsuccessful)• Worked with top management to develop long-term strategy and goals for company• Developed and improved internal processes to handle software development, error handling and customer requests• Developed customer telecom training and certification materials that covered Dedicated IP, Frame Relay, Private Line, Long Distance, order processing and fault management• Earned “Employee of the Quarter” honors

Santa Clara, Ca, Us

• Determined the root cause of a 2-year old issue and implemented and tested a patented solution• Matrix managed several functional groups in completing alpha-release requirements for 2 products• Managed a supplier in successfully completing 2 prototype products during industry ramp up; traveled to vendor site and coordinated development with their suppliers and our design engineers• Successfully coordinated testing out of several solutions, developed project and test plans, maintained schedules, developed specifications, and interacted with internal organizations and vendors• Supervised/mentored a new engineer on a successful 5-week project that created $5,000 in cost savings• Worked on separate small teams to released 3 new products ahead of schedule• Designed, modeled, tested, released and installed products at national and international customer sites• Presented a well-received paper on thermal stress modeling at international technology conference

Bachelor Of Science In Engineering, Aerospace Engineering

Master Of Science - Ms, Mechanical Engineering

Education record