Becky Dickmann Email & Phone Number

Responsible for evaluating and optimizing an organization's capacity to meet its operational needs efficiently. Collaborative communicator with a strong aptitude for identifying opportunities for process improvement and risk mitigation. Key Contributions:Review state and international labor policies to ensure proposals are compliant while advocating for Agent experience.Collect and analyze call center data related to Agent utilization to make data backed decisions. Coordinate… Show more Responsible for evaluating and optimizing an organization's capacity to meet its operational needs efficiently. Collaborative communicator with a strong aptitude for identifying opportunities for process improvement and risk mitigation. Key Contributions:Review state and international labor policies to ensure proposals are compliant while advocating for Agent experience.Collect and analyze call center data related to Agent utilization to make data backed decisions. Coordinate with stakeholders to ensure capacity planning is aligned with business objectives and budget. Show less

Denver, Colorado, United States

Steer efforts to enhance employees’ experience and overall experience by developing and presenting new proposals. Manage a brand new team of analysts responsible for day to day profitability and scheduling utilization, while also creating team and departmental expectations.Key Contributions:Create and implement process change proposals to improve employee experience and increase retention.Cross check state labor policies to ensure proposals are within compliance.Spearhead… Show more Steer efforts to enhance employees’ experience and overall experience by developing and presenting new proposals. Manage a brand new team of analysts responsible for day to day profitability and scheduling utilization, while also creating team and departmental expectations.Key Contributions:Create and implement process change proposals to improve employee experience and increase retention.Cross check state labor policies to ensure proposals are within compliance.Spearhead employee surveys and use data in decision making and to further proposals.Planned and developed absenteeism, outage/IT, and call metric reporting by collecting data points on call center performance.Led and closely monitored 23 teams and 300+ agents, ensuring optimal staffing levels and scheduling accuracy. Show less

Denver, Colorado, United States

Collaborated with local school board directors to develop a research project that would be most beneficial to the district. Researched wages, cost of living expenses, and home ownership of teachers in the district. Created and maintained project progress reports.Key Contributions:Presented key data points and recommendations to increase teacher homeownership in the district. Supported School Board Partners to assess and pursue policy projects to create more equity in districts.

Tulsa

Fellows partner with an elected official, spending half their time on a critical policy project. These leaders have a vision for how their city can improve, and fellows work alongside them to make that vision a reality. In order to impact real and lasting change, smart policy is not enough. Thus, fellows spend the other half of their time working with an innovative partner organization, from non-profits to tech startups, committed to social justice & community impact. ULF exists to develop and… Show more Fellows partner with an elected official, spending half their time on a critical policy project. These leaders have a vision for how their city can improve, and fellows work alongside them to make that vision a reality. In order to impact real and lasting change, smart policy is not enough. Thus, fellows spend the other half of their time working with an innovative partner organization, from non-profits to tech startups, committed to social justice & community impact. ULF exists to develop and shape the future leaders of our nation. Throughout the fellowship, ULF will work with fellows to identify the right career path, connect you with leaders in the field, and provide leadership and career coaching Show less

Denver, Colorado, United States

Conduct in-depth analysis to evaluate, assess, and summarize federal and state policies and regulations. Maintain proper checks and balances to track bills. Deliver active functional support in outreach to state legislators, state agencies, nonprofits, and other entities.Key Contributions:● Focused on improving indoor air quality in all Colorado public schools by introducing a detailed advocacy campaign.● Leveraged key expertise and knowledge while writing and devising policy papers… Show more Conduct in-depth analysis to evaluate, assess, and summarize federal and state policies and regulations. Maintain proper checks and balances to track bills. Deliver active functional support in outreach to state legislators, state agencies, nonprofits, and other entities.Key Contributions:● Focused on improving indoor air quality in all Colorado public schools by introducing a detailed advocacy campaign.● Leveraged key expertise and knowledge while writing and devising policy papers and issue briefs. Show less

Greater Denver Area

Led in-depth analysis to research information and wrote multiple policy memos on different education issues to support advocacy work. Liaised and functioned closely with students, community members, and elected officials to execute numerous research actions in order to supplement policy agenda.Key Contributions:● Significantly increased voter turnout and vote share for endorsed candidates by designing and introducing twoseparate strategic Community Organizing Fellowships.● Met… Show more Led in-depth analysis to research information and wrote multiple policy memos on different education issues to support advocacy work. Liaised and functioned closely with students, community members, and elected officials to execute numerous research actions in order to supplement policy agenda.Key Contributions:● Significantly increased voter turnout and vote share for endorsed candidates by designing and introducing twoseparate strategic Community Organizing Fellowships.● Met and exceeded goals of fellowships by reaching out and speaking to tens of thousands of registered voters. Show less

Denver, Colorado

Adopted best practices and procedures to assure effective management of financial and administration aspects of the paid canvass to stay under budget and within compliance.Key Contributions:● Formulated and managed a campaign plan to collect approx. 25,000 signatures statewide in order to get candidate on the ballot, resulting in saved campaign $250,000 cost.● Recruited and onboarded 35+ staff members and provided training to improve performance and skills.

Madison, Wisconsin Area

Provided two-way translations of medical records, insurance claims, doctor’s notes, and benefit explanationsCorresponded with German-speaking healthcare providers and policy membersMaintained a polite and professional manner in high-stress situations and effectively de-escalated conflictReceived several commendations from satisfied customers

Madison, Wisconsin Area

A nonpartisan employee that supported 33 different State Senators’ offices and committee hearings.Ensured order and decorum on the Senate floor during legislative sessions.Responded to Senator's request from the Senate floor during legislative sessions.Supervised committee hearings at the Capitol and throughout the state to ensure civility during public testimony.

Green Bay, Wisconsin Area

Monitored metrics within each assigned region including knocks per shifts, flake rate, completion rate, confirmation rate.Recruited, trained, and managed 35 paid canvassers.Ensured that all required reporting is accurate and that all data is entered on time.

Green Bay, Wisconsin Area

Recruit, train, and manage volunteers to build support for Democratic candidates. Manage and execute activities, such as; phone banks, canvasses, community gatherings, and voter registration drives. Build relationships within local communities to create organizing opportunities specifically tailored to those voters, activists, and volunteers. Plan special events and activities to reach voters and engage directly with Democratic candidates and campaigns.

La Crosse, Wisconsin Area

Read, listen, and respond to constituents who phone in to the La Crosse office. After listening to the constituents concerns I forward their message on to the proper committee leaders who will be able to help them the most. I also work on projects given to me in the office and attend events hosted by congressman Kind

La Crosse, Wisconsin Area

As a teller, I help people with deposits, withdrawals, cashier's checks, reordering checks, do change orders, and answering questions about their accounts. I know how to use Integrated Teller and Precision.

Magdeburg, Sachsen Anhalt, Germany

Strengthing transatlantic relationships between the United States and Germany by living, studying, and working in Germany for a year

Magdeburg, Sachsen Anhalt, Germany

Translating websites for German companies and other search engine optimization (SEO) duties

Grafton, Wi & Onalaska, Wi

As a pharmacy technician, I add prescriptions to the computer, fill prescriptions, fill the Parata, call insurance companies, and fax doctors for refill requests. I also know cashiering duties.

Grafton, Wi

As a teller, I help people with deposits, withdrawals, cashier's checks, reordering checks, and answering questions about their accounts. I know how to use TellerNav.

Master Of Arts - Ma, Educational Foundations, Policy And Practice, Gpa: 3.9

Bachelor'S Degree, Political Science And German Studies

Activities and Societies: German Club

German Studies

Activities and Societies: German Club

Education record

Activities and Societies: Tennis team, Student Council