Rick Di Corpo Email & Phone Number

Montreal, Quebec, CA

• Cross-functional orchestration: Act as single point of contact in deploying releases into operation, including streamlining and orchestrating communication and product lifecycle activities amongst product teams and.
• Process management and standardization: Define overarching playbook of functions and activities to be orchestrated as part of product releases / product launches, and standardize business processes, such as planning.
• Voice of the market management: Standardize processes to gather, aggregate, and synthesize various sources of internal and external input to generate insights that can be leveraged during quarterly planning and Value.
• Product analytics management: Support Product Management with data and analytic insights required to drive product adoption outcomes, improve product design/features, and keep a pulse on product health.
• Product tooling management: Define, implement, and manage the product management tool stack: roadmap development, task/project management, customer and user feedback, product analytics, product performance monitoring.
• Launch readiness: Assure product teams meet operational readiness / launch criteria and communicate to organization accordingly.

Montreal, Quebec, CA

• Educated customers on my company, solutions, and services in an informative way.
• Provided recommendations based on my customer’s business needs and usage patterns.
• Managed multiple customers simultaneously at various stages of the buying cycle.
• Handled inbound customer communications and organized/escalated issues appropriately including: billing, legal, security, support and technical inquiries.
• Drove revenue via proactive outreach to existing customers.
• Served as the voice of the customer to internal stakeholders, and collected feedback to drive continuous improvement across all areas of my business.

Montreal, Quebec, CA

• Utilized any mediums necessary to get in contact with prospective customers and bring in qualified sales leads.
• Responded to incoming client calls and emails.
• Make outgoing client calls in support of the organization’s sales requirements.
• Identified, developed, and executed possible areas of growth for outbound strategies.
• Worked with marketing team and Account Executives to build a strong sales pipeline.
• Communicated with other departments on client issues and assisted in resolutions where applicable.

Montreal, Quebec, CA

• Managed multiple high-visibility projects simultaneously in various phases of the Project Lifecycle
• Worked in conjunction with Operations Management, actively communicated and executed opportunities to improve PMO and project management processes and tools in alignment with PMI standards
• Acted as chief liaison between internal warehouse, lab, inventory, and sales teams to align on processes and procedures. Also ensured expectations are aligned between all stakeholders including the client.
• Fierce advocate for business needs with a keen eye on process simplification.
• Project requirements grooming, ticket creation, stage testing and post release testing
• Responsible for assuring all customer reporting is delivered on time and the integrity/accuracy of the data is sound.

Mirabel, Quebec, CA

• I co-founded an automotive trade show which attracts thousands of spectators from across North America and the globe.
• I developed and successful marketing campaigns which were recognized globally as measurable successes.
• I built profitable strategic plans that drove us to domination in market share.
• I built a brand which expanded into international markets.
• I developed business relationships with B2B and B2C brands achieved sales objectives by constantly seeking opportunities and negotiating strategic activities.
• I hired team members and developed their skills as well as providing ongoing coaching.

Montreal, CA

• I built the largest online platform dedicated solely to automotive air suspensions.
• I built profitable strategic plans to gain market share and drive growth.
• I provided advanced analytical data and insights to drive marketing and sales decisions on sales and content.

Montreal, Quebec, CA

• Became familiar with Company applications and operational techniques through completing required in-house training programs.
• Worked with the functional team to get a sense of their duties and responsibilities in an effort to gain knowledge of day to day processes, procedures, etc...
• Worked closely with team in the creation of specific information that leverages internal systems and performance data for the benefit of internal or external team members and clients.
• Worked on special projects that required building relationships and partnering with other groups to reach goals.
• Worked with and contributed to outreach and promotion efforts utilizing website and social media outlets.
• Created documentation outlining processes, procedures, programs, testing/review results, etc...