• Cross-functional orchestration: Act as single point of contact in deploying releases into operation, including streamlining and orchestrating communication and product lifecycle activities amongst product teams and other parts of the organization. • Process management and standardization: Define overarching playbook of functions and activities to be orchestrated as part of product releases / product launches, and standardize business processes, such as planning, product enablement and driving adoption, roadmap execution and reporting to facilitate and support product development. • Voice of the market management: Standardize processes to gather, aggregate, and synthesize various sources of internal and external input to generate insights that can be leveraged during quarterly planning and Value Articulation. Improve how we act on feedback from the market to inform product planning. • Product analytics management: Support Product Management with data and analytic insights required to drive product adoption outcomes, improve product design/features, and keep a pulse on product health. • Product tooling management: Define, implement, and manage the product management tool stack: roadmap development, task/project management, customer and user feedback, product analytics, product performance monitoring, experimentation, knowledge base, etc. • Launch readiness: Assure product teams meet operational readiness / launch criteria and communicate to organization accordingly. • Operational excellence: Maintain ongoing operational excellence by ensuring products / services and associated operations meet agreed SLAs/SLOs; enable feedback / integration / data feeds to interested parties (e.g., Customer Support, Customer Success) from product / services running on production platform. • Continuous improvement: Develop, implement and continuously refine best practices, continuing education to improve product lifecycle management efficiency and effectiveness.

• Educated customers on my company, solutions, and services in an informative way.• Provided recommendations based on my customer’s business needs and usage patterns.• Managed multiple customers simultaneously at various stages of the buying cycle.• Handled inbound customer communications and organized/escalated issues appropriately including: billing, legal, security, support and technical inquiries.• Drove revenue via proactive outreach to existing customers.• Served as the voice of the customer to internal stakeholders, and collected feedback to drive continuous improvement across all areas of my business.• Built a trusting relationship with key enterprise level accounts by executing projects honestly, and efficiently.• Attracted new customers and new business ventures by pursuing qualified opportunities in my industry.• Worked closely with IT, Security, Support, Business, Marketing and Advertising partners to ensure execution excellence.• Built profitable strategic plans to gain market share and drive growth.• Achieved sales objectives by constantly seeking opportunities and negotiating strategic activities.

• Utilized any mediums necessary to get in contact with prospective customers and bring in qualified sales leads.• Responded to incoming client calls and emails.• Make outgoing client calls in support of the organization’s sales requirements.• Identified, developed, and executed possible areas of growth for outbound strategies.• Worked with marketing team and Account Executives to build a strong sales pipeline.• Communicated with other departments on client issues and assisted in resolutions where applicable.• Prepared documents for responses to RFQs (Requests for Quotes)• Helped build and refine prospecting processes for all aspects of the sales org.• Achieved monthly quotas & daily KPI’s.• Was a key component in ensuring we had clean & accurate data in our CRM to drive the strategy for our future growth.

• Managed multiple high-visibility projects simultaneously in various phases of the Project Lifecycle• Worked in conjunction with Operations Management, actively communicated and executed opportunities to improve PMO and project management processes and tools in alignment with PMI standards• Acted as chief liaison between internal warehouse, lab, inventory, and sales teams to align on processes and procedures. Also ensured expectations are aligned between all stakeholders including the client.• Fierce advocate for business needs with a keen eye on process simplification.• Project requirements grooming, ticket creation, stage testing and post release testing• Responsible for assuring all customer reporting is delivered on time and the integrity/accuracy of the data is sound.• Consistently demonstrated and modeled key organizational behaviors of customer service, teamwork, documentation and organization, collaboration, and excellence.• Established a professional relationship with the customer and interfaced constantly to maintain accurate status reports and project reviews.• Supported Manager on continuous improvement initiatives and special projects, completing them within time and scope.

• I co-founded an automotive trade show which attracts thousands of spectators from across North America and the globe.• I developed and successful marketing campaigns which were recognized globally as measurable successes. • I built profitable strategic plans that drove us to domination in market share.• I built a brand which expanded into international markets.• I developed business relationships with B2B and B2C brands achieved sales objectives by constantly seeking opportunities and negotiating strategic activities. • I hired team members and developed their skills as well as providing ongoing coaching.

• I built the largest online platform dedicated solely to automotive air suspensions.• I built profitable strategic plans to gain market share and drive growth.• I provided advanced analytical data and insights to drive marketing and sales decisions on sales and content.

• Became familiar with Company applications and operational techniques through completing required in-house training programs.• Worked with the functional team to get a sense of their duties and responsibilities in an effort to gain knowledge of day to day processes, procedures, etc...• Worked closely with team in the creation of specific information that leverages internal systems and performance data for the benefit of internal or external team members and clients.• Worked on special projects that required building relationships and partnering with other groups to reach goals.• Worked with and contributed to outreach and promotion efforts utilizing website and social media outlets.• Created documentation outlining processes, procedures, programs, testing/review results, etc...• Conducted research on and prepare an assessment of a conceptual idea within the department.