Rich Diemand Email & Phone Number

Amherst, Ma

Responsible for selection, maintenance, and networking of all UHS PCs. Ensure smooth interaction between University, third party and GE HealthCare system. · Rolled out shared mobile calendaring solution to leadership team · Worked with campus networking group to setup multiple, 3rd party vendor VPNs into Health Center · Worked with multi-department campus task-force during security incident to identify, isolate, resolve, and put in place procedures to prevent future occurances

Leominster, Ma

Responsible for prompt, accurate assessment and repair of problem situations. Development of client and vendor relations. · Developed and implemented best practice solutions to be used by future techs · Developed and integrated customer facing technologies

Installed computer POS systems and required networking for new/upgrading Dunkin Donuts franchises

Deerfield, Ma

Independently responsible for the overall performance and availability of network resources. Managed all network security systems for LAN / WAN, telecommunications, and voice systems. Developed, planned and implemented the overall strategic goals of the school's network system. · Researched and implemented faculty laptop program · Consolidated and upgraded multiple voice and data lines · Installed and maintained firewall and security software for faculty/student Internet access · Facilitated and deployed wireless solution for campus classrooms and student dormitories

Whately & Deerfield, Ma

Senior member of network team responsible for the administration of 200+ Novell server tree. Administration of WinNT Citrix farm and frame relay equipment used for access by retail stores. · Relocated corporate data center to new facility · Design and support of Intranet page · Researched and performed extensive NDS tree repair · Migration and administration Novell GroupWise 5.5 · Installation and administration of Raptor 6.5 firewall/VPN

Amherst, Ma

Senior member of remote network team responsible for administration of WAN servers running Novell 3.x / 4.x for GroupWise, file and print services, WinNT servers running Exchange 5.5, BDC and IIS 4.0. Responsible for installation, maintenance, backup and support of client workstations including remote dial-in users. · Remote lead on Corporate GroupWise to Exchange 5.5 migration · Responsible for T1 connections to remote offices

Amherst, Ma

Responsible for administrations and support of user accounts, print queues and disk management. Installation and support of third-party TCP/IP software for both in-house use and turnkey client sights. · Assumed responsibilities of senior contact during high turnover rate