Robert Diggle Email & Phone Number

I am an IT professional with 20 years experience focusing on;IT Buildouts and Migrations: ♦ Migrated IT services, both infrastructure, and team operations (e.g. application support teams, the service desk). Experience with IT refresh programs, and the planning of them (including business case definition and capacity planning).♦ Hands-on setting up and running Linux and Windows environments both on-prem. and in the cloud. Strong knowledge of TCP/IP network routing. Able to script in various languages.♦ Excellent understanding of relational database theory, database development, and data management. Very capable at writing complex T-SQL.IT Service Management and Operational Maturity:♦ Led ITIL improvement initiatives around incident, request, and change management.♦ Implemented ITSM methodologies to support the design and roll-out of new IT services.♦ Assessed risk of IT service delivery and ensured adequate and indeed, most often cost appropriate DR/BCM practices and procedures were in place (and routinely tested).♦ Worked on compliance engagements involving ISO 27001, NIST Cybersecurity, and PCI DSS frameworks. Knowledge of CSSP. Developed IT policies, standards, and procedures.♦ Led assessments on IT service design, governance, and organization against industry frameworks and best practices.♦ Managed software development projects with both on- and off-shore teams using either traditional or Scrum Agile practices. Rolled-out Scrum Agile and Kanban practices to support improved team performance and transparency.

Listed skills include It Service Management, System Architecture, Itil Implementation, Itil, and 44 others.