Ray Marvin Dimaculangan Email and Phone Number
I am a Web Application Developer currently handling a team of Technical Helpdesk with years of experience on back end programming and providing cost effective solutions for both Contact Center and IT Operations with the following accomplishments:- Automate an end to end process for leads management on call center operations (from data scrubbing, uploading, purging and inventory)- Successfully migrated software applications to open-source, reducing clients cost on proprietary software license.- Formulate a system integration with company's product/solution with client's existing software system.Create Apps that provides API interaction with other communication platform and social media (Facebook, Twitter, Instagram and Line)- Develop a chatbot that has an omni channel capability (both Voice and Non voice)- Established a team of technical helpdesk that are capable of providing tier one support such as basic troubleshooting, test simulation, server health check, SQL queries for data validation and managing technical documentation.
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Technical Helpdesk Team LeadSlashdotph Corporation Sep 2020 - PresentPhilippines- Handles Level 1 Software Support- Manage On-board Projects for Scope Statement and Fit-Gap Analysis- Monitor Ongoing/Open Items on Projects under Hypercare- Provide IT-BPM Services with clients such as Server Management, Process Automation and Reports and Analytics -
R&D Web Application HeadSlashdotph Corporation Jun 2017 - Aug 2020Pasig, Philippines- Allocates resources and project requirements.- Conduct Software Blueprinting on Company's new software product.- Create an end to end design for system integration with clients existing software - Supervises and supports team of Software Engineers to control development process.
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Sr. Software DeveloperSlashdotph Corporation Apr 2014 - Jun 2017Philippines- Collaborate with Project Managers for Project Scoping and Timeline.- Handles multiple software projects- Conduct code review and unit testing- Interface with clients from project scoping to user acceptance
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Software DeveloperSynetserve Philippines Oct 2010 - Mar 2014Mandaluyong City- Create modules for back end process on multiple projects- System Management for Call Recording on Contact Center Operations- Automation of Daily Time Record on time keeping logs- Payroll Processing (from definition to reporting)- Dashboard Data API Feed for Real-time Monitoring
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Web ProgrammerWinsource Solutions Apr 2009 - Oct 2010Philippines- Maintain and Manage Software Applications for Call Center Operations such as Customer Relationship Management, Leads Management, Reportorial Tools for Inbound and Outbound Calls- Develop Content Management System Websites- Translated requirements into polished, high-level designs
Ray Marvin Dimaculangan Education Details
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Technological Institute Of The PhilippinesInformation Technology
Frequently Asked Questions about Ray Marvin Dimaculangan
What company does Ray Marvin Dimaculangan work for?
Ray Marvin Dimaculangan works for Slashdotph Corporation
What is Ray Marvin Dimaculangan's role at the current company?
Ray Marvin Dimaculangan's current role is Application Developer and Technical Helpdesk Team Lead at Slashdotph Corporation.
What schools did Ray Marvin Dimaculangan attend?
Ray Marvin Dimaculangan attended Technological Institute Of The Philippines.
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