I am a Web Application Developer currently handling a team of Technical Helpdesk with years of experience on back end programming and providing cost effective solutions for both Contact Center and IT Operations with the following accomplishments:- Automate an end to end process for leads management on call center operations (from data scrubbing, uploading, purging and inventory)- Successfully migrated software applications to open-source, reducing clients cost on proprietary software license.- Formulate a system integration with company's product/solution with client's existing software system.Create Apps that provides API interaction with other communication platform and social media (Facebook, Twitter, Instagram and Line)- Develop a chatbot that has an omni channel capability (both Voice and Non voice)- Established a team of technical helpdesk that are capable of providing tier one support such as basic troubleshooting, test simulation, server health check, SQL queries for data validation and managing technical documentation.