Rachel Dippel Email & Phone Number

East - United States

Direct up to eight projects on weekly basis by identifying and developing data trends for budget and operations execution. Present viable solutions to business challenges to create opportunities for service growth for the Walmart Syndicated East division. Ensure achievements in service improvement and create flexible team dynamics by aligning client progressive expectations with sales data evaluations.Highlights of accomplishments in this role include:• Promoted from Division and District Manager to Director of Retail Operations after the acquisition of TNG by SAS Retail Services. • Guided five Roms, 56 Sups, and 1500 Reps during the first quarter of service and managed 36 Sup, three Roms, and 1000 Reps after successful reorganization with 80% FT and 20% PT.• Improved staffing from 68-72% to 94%-96% with zero attrition over six months by determining employment opportunities, mitigating turnover, and producing opportunities for fulfillment in coordination with the recruitment team.• Increased revenue stream by enhancing execution compliance by 22%, averaging 99% weekly compliance through management of 57 client service accounts within 2600 Walmart retail locations.• Sustained an average audit rate of over 90% and compliance of over 98% for Readerlink clients by involving in six focus markets, strengthening client relationships directly with store personnel, raising the service quality, and boosting communications with team members driven through data reinforcement.• Exhibited true commitment to enhancing cross-functional communication among HR, operations, and business development teams by devising and implementing an innovative initiative.

North Bergen, New Jersey, United States

Resolved HR-related issues, including maintaining budget/staffing necessities, dealing with client negotiations for hotels and car rentals, and fulfilling project expectations by working with Shaw’s Account Manager to maximize profit margins.Highlights of accomplishments in this role include:• Generated $6M in Top Line Revenue by obtaining 76 remodel projects from start to completion for fiscal 2021/2022 and attracted the Client Shaw’s that worked with SAS.• Increased the number of teams from one to three and slashed project expenditures by gaining adequate workforce margins through the deployment of advanced approaches to labor forecast in a challenging market.

North Bergen, New Jersey, United States

Prepared members to optimize productivity by organizing weekly training sessions on MS Suite. Guided the Retail Ops Team to meet client expectations for respective markets by revising KPIs and weekly goals while providing staff with client service compliance updates.Highlights of accomplishments in this role include:• Surpassed nine DMs by a 10-12% margin and supported teams in moving into Analytical/Account Management roles via comprehensive training on analytics.• Oversaw merchandise service implementation for the Northeast divisional team of nine district supervisors and 250 representatives.• Enabled 99% execution of streamlined operations by leading the Country Nationally through a partnership with highly competent team members.

Maintained business continuity with a commitment to raising client excellence by meticulously supervising client contract negotiations and assessing quantitative data for sale trends/product replenishment. Monitored progress in real-time and amended team dynamics by timely evaluating service components. Addressed and solved client problems by playing a key role as a liaison for accounts.Highlights of accomplishments in this role include:• Augmented opportunities for improvement and formulated future project assessments by examining quarterly/annual sales and product distribution trends through surveys.• Prepared and finalized financial statements for a $60M client, “ANC” by submitting initiative progress reports to the operations team and conducting surveys through in-depth research.• Ranked as #3 by attaining recognition out of 20 Top Analysts, boosting self-confidence and polishing skills in MS Suite.

North Bergen, New Jersey, United States

Led all phases of the conversion project, including acquiring the labor force, controlling the budget, fostering communication with the client for dates and extensions for store conversions, negotiating hotel rates and all expenses, and mapping out a financial plan for each conversion.Highlights of accomplishments in this role include:• Obtained an average 20% gross profit per conversion by spearheading five successful remodel conversions for the Albertson client. • Coached 390 internal/external associates, 15 supervisors, and six teams consisting of 65 Reps per team to enhance service delivery.• Carried out smooth project transformations for the client, resulting in generating $7.5M in revenue and achieving client satisfaction.

North Bergen, New Jersey, United States

Supervised weekly payroll and validity to reduce company costs while checking weekly report data, supporting budgetary responsibilities, and assigning staffing resources to grow fulfillment competencies. Coordinated regional coverage for weekly in-store project rollout.Highlights of accomplishments in this role include:• Performed account management duties and mentored team members of district supervisor and new hires on best practices and procedural compliances using modules, digital aids, and online resources as alternative managerial support for two years.• Facilitated weekly in-store service execution for Home Depot and front-line service clients via oversight of merchandising teams.• Secured place in the top three Supervisors among 45 other Supervisors nationwide through demonstration of exceptional performance.

North Bergen, New Jersey, United States

Assisted with reset and advertisement project management in regions outside the tri-state. Validated and processed payroll data while integrating weekly schedules with service completion estimates.Highlights of accomplishments in this role include:• Directed in-store implementation and provided ongoing merchandise support for 17 merchandisers in a multi-level capacity, including weekly project management, training, and labor-based schedule reinforcement. • Steered recruitment of over 1000 individuals during 2011-2013 through active engagement in Grassroots Recruiting.

Project Management

Certificate in Project Management (PMI)

Bachelor'S Degree, Criminology