Richard D. Email & Phone Number

Los Angeles, California, United States

• Cleared out homeless camps and reduced the number of camps by 20% within a 3-month period, ensuring safe and clean public spaces.• Reported hazardous materials, successfully identifying and resolving 95% of cases within 5 minutes of discovery.• Maintained cleanliness of highways by removing over 1,000 pounds of debris, litter, and hazardous materials monthly, contributing to an overall reduction in roadside incidents by 10%.• Raked, mulched, and composted leaves, diverting 80% of organic waste from landfills, supporting local environmental sustainability goals.• Trimmed around bushes and other roadside vegetation, enhancing visibility and safety for motorists, with a 100% completion rate of scheduled maintenance tasks.• Cleared debris from roadsides ensuring safe passage for motorists, with 95% of blockages cleared within 4 hours of reporting.• Communicated with other workers regarding traffic flow patterns, successfully coordinating efforts to minimize traffic disruption, with a 0% incident rate related to traffic mismanagement during maintenance operations.

Los Angeles, California, United States

• Detail-oriented professional specializing in document examination for accuracy, completeness, and regulatory compliance, achieving a 99% compliance rate in all reviewed documents.• Verified the correctness of information and identified and corrected errors, reducing processing errors by 20% over a 6-month period.• Organized and maintained records systematically, improving retrieval times by 30% and enhancing overall team efficiency.• Ensured the integrity and confidentiality of sensitive information, with zero data breaches or confidentiality violations reported.• Possessed strong analytical skills and a keen eye for detail, consistently achieving a 98% accuracy rate in complex data analysis and report generation.• Effectively managed and safeguarded extensive documentation, handling over 1,000 records monthly with a 100% success rate in document preservation and accessibility.

170 W Shaw Ave, 93612, Clovis

• Mentored and guided junior team members in call center best practices.• Trained and highly skilled in diagnosing and troubleshooting 4G/5G connection issues.• Managed over 60 customer interactions daily, efficiently resolving billing inquiries and disputes.• Achieved a 90% customer satisfaction rating through personalized, courteous, and effective service.• Troubleshot and replaced tablets, smartphones, and computers across various operating systems, including Android, iOS, OSX, and Windows.

174 North Main St, 93514

• Acted as a technical consultant, advising and implementing the virtualization of servers, resulting in over $5K in electrical and maintenance cost savings.• Acted as a technical consultant, advising and implementing the virtualization of servers, resulting in over $5,000 in annual savings on electrical and maintenance costs.• Ran fiber from the DMARC to the SFP on the server, enhancing network connectivity and reliability, achieving a 25% improvement in network uptime.• Configured and installed PoE cameras, set up the camera server, and managed storage, ensuring comprehensive security surveillance for the business, reducing security incidents by 15%.• Programmed the restaurant menu using the Micros POS system, streamlining order-taking processes and saving clients over 3 hours of manual work weekly, increasing overall order accuracy by 10%.• Set up and configured a PowerDNS recursor, improving network efficiency and reliability, resulting in a 20% reduction in DNS-related issues.• Diagnosed and repaired several Windows machines, providing essential technical support and ensuring 100% operational continuity for critical business processes.• Updated software and firmware for MikroTik routers, radios, and wireless DSL systems, troubleshooting and diagnosing connection issues, leading to a 30% reduction in network downtime and improved customer satisfaction.

327 West Belmont Avenue, Fresno, Ca, 93728

• Technical Support and Network Administration: Provided technical support for hardware, network connections, and software systems, maintaining 99% system uptime and reducing technical issue resolution times by 20%.• Performed groundskeeping duties by operating powered equipment to maintain landscaping and yard areas, achieving a 15% improvement in landscape appearance ratings in annual community surveys.• Facilitated the humane return of animals to community members, collaborating with animal control and the pound, successfully reuniting 90% of reported stray animals with their owners within 48 hours. • • Comprehensive Building Maintenance: Conducted extensive building repairs, including framing walls, hanging and texturing drywall, patching holes, painting, and replacing electrical outlets, reducing work order backlog by 25%.• Plumbing and HVAC Maintenance: Managed plumbing tasks such as unclogging toilets and drains, replacing pipes, and ensuring system functionality, with a 98% first-time fix rate. Installed and repaired • HVAC systems and swamp coolers, improving climate control efficiency by 20%.• Door and Lock Services: Rehung doors, replaced door knobs, and rekeyed locks, enhancing building security and operational efficiency, leading to a 10% decrease in unauthorized access incidents.• Groundskeeping and Landscaping: Maintained landscaping and yard areas using powered equipment, achieving a 100% on-time completion rate for scheduled maintenance tasks.• Pest Control Management: Implemented pest control measures, reducing pest-related complaints by 40% over a 6-month period, ensuring a safe and healthy environment.• Cost-Saving Consultation: Advised the organization to invest in laser printers, resulting in a 60% reduction in printing costs over a 12-month period.