Supported and maintained the company's HR systems, resulting in a smooth processing of employee data, timely generation of HR-related reports and ensured data integrity for accurate decision-making.Guided end users and provided subject matter expertise to the Human Resources team, resulting in improved data integrity and accuracy, minimizing errors and discrepancies.Collaborated with Information Technology and/or Vendor representatives to troubleshoot issues and design solutions, leading to timely resolution of system-related problems and meeting evolving business needs.

Lead a team that utilizes SAP to support and maintain HR and time management applications in the US, Mexico, Taiwan and United Kingdom facilities. Selected to represent the company at user conferences, serve on an advisory council to create better user experiences and participate in Leadership Tulsa New Voices Board Internship Program.

Lead a team that supported the HR and time management applications in the US, Mexico, Singapore and United Kingdom divisions. Supported the labor deployment for the Singapore division and facilitated training to leaders and stakeholders on the time management system to reduce time to collect hours worked by 25%.

Supported HR applications within the IT organization. Lead efforts to correct data discrepancies with HR benefits interfaces and eliminated errors by 100%.

Worked directly with the Business Unit, IT, the client and internal departments to analyze and document business requirements and implement solutions within tax product support. Assisted with triage, coordination, and resolution of HEAT tickets specific to the Tax product.

Utilized Software Development Life Cycle Methodology to ensure the necessary steps were taken to develop a quality product and business intelligence tools to develop and test reports which are delivered to the customer base.Performed analysis and design sessions to create business and system requirement documentation and supported functional specification documentation.

Managed over 80 customer credit accounts to ensure accurate monetary, personal, and demographic data. Communicated with clients in order to help manage and stabilize accounts in an adverse status.

Maintained the analysis/design and functional specification documentation for the legacy Circuit Order Management System and the cost analysis and business/system level requirements for all Order Entry systems supported by the internal IT organization.Managed interns during the summer months.