Ronnie Johansen

Ronnie Johansen Email and Phone Number

SVP, Operations at KomBea Corp. @
Ronnie Johansen's Location
American Fork, Utah, United States, United States
Ronnie Johansen's Contact Details
About Ronnie Johansen

Call Center professional with substantial experience in global operations, account management, vendor relations, BPO/outsourcing, large-scale project management, business process optimization, and applicable technologies.Specialties: Call center operations, call center technology, account management, continuous process improvement, project management

Ronnie Johansen's Current Company Details
KomBea Corporation

Kombea Corporation

SVP, Operations at KomBea Corp.
Ronnie Johansen Work Experience Details
  • Kombea Corporation
    Svp, Operations
    Kombea Corporation Oct 2005 - Present
    Greater Salt Lake City Area
    Developed contact center technology and consulting services to drive compliance, security, and process optimization (reduced handle time and defects). Managed strategic client relationships in financial services, telecom, technical support, fundraising, and travel/hospitality.
  • Intuit
    Director, Contact Center Technologies
    Intuit Apr 2003 - Oct 2005
    Tucson, Arizona Area
    Directed call center operations center, IVR systems, and phone routing. Led efforts for new technology research and implementations.
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  • Sento Corp
    Svp, Operations
    Sento Corp Jun 1998 - Apr 2003
    Provo, Utah Area
    Oversaw global operations for this 1,200-seat BPO contact-center, managing relations and sales efforts to technology companies such as Network Associates, McAfee, Gateway, Novell, Hewlett Packard, and others. Provided voice, email, and chat services from multiple U.S. and international locations.
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  • Novell Emea
    Director, Emea Customer Service
    Novell Emea Dec 1994 - Jul 1997
    Rotterdam Area, Netherlands
    Oversaw call-center operations for the EMEA region, with call centers throughout Western Europe, South Africa, and the UAE. Provided multi-lingual, 24x7 support for Novell technologies. Set up the service-delivery program for Novonyx, a joint venture with Novell and Netscape.
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  • Wordperfect Corporation
    Director, Software Localization
    Wordperfect Corporation Jan 1987 - Dec 1994

Ronnie Johansen Skills

Leadership Management Crm Call Centers Call Center Account Management Vendor Management Project Management Business Process Improvement Strategy Continuous Improvement Strategic Planning Telecommunications Cross Functional Team Leadership Bpo Saas Product Management Security Outsourcing Process Improvement Customer Experience Strategic Partnerships Start Ups Call Center Operations Call Center Technogies Six Sigma Contact Centers Enterprise Software Customer Satisfaction Forecasting Consulting Technical Support Sales Customer Relationship Management

Ronnie Johansen Education Details

Frequently Asked Questions about Ronnie Johansen

What company does Ronnie Johansen work for?

Ronnie Johansen works for Kombea Corporation

What is Ronnie Johansen's role at the current company?

Ronnie Johansen's current role is SVP, Operations at KomBea Corp..

What is Ronnie Johansen's email address?

Ronnie Johansen's email address is rj****@****bea.com

What is Ronnie Johansen's direct phone number?

Ronnie Johansen's direct phone number is +180136*****

What schools did Ronnie Johansen attend?

Ronnie Johansen attended Brigham Young University, Boise High School.

What skills is Ronnie Johansen known for?

Ronnie Johansen has skills like Leadership, Management, Crm, Call Centers, Call Center, Account Management, Vendor Management, Project Management, Business Process Improvement, Strategy, Continuous Improvement, Strategic Planning.

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