Robert Keating Email & Phone Number

Overland Park, Kansas, Us

Strategic Advisor to the International Trade Administration's Organizational Excellence and Strategic Delivery (OESD) Division, leading design of ITA’s Digital Services Program and digital maturity roadmap, and integration of OESD program strategies.• Develops strategies and plans for establishing ITA’s Digital Services Program.• Created ITA’s Digital Strategy, Program Charter and collaborative operating model to advance digital maturity.• Develops strategies and roadmaps for integrating knowledge management processes into service designs that support the delivery products and services to ITA's clients via digital and in-person channels.• Develops and manages knowledge organization and information management frameworks, including information architectures, metadata standards, and enterprise taxonomies.• Advises OESD program leaders on program design and development. • Assists with OESD goal setting and road mapping program initiatives. • Provides training, support, communications, and change management expertise to fully implement and rollout program enhancements, modifications, and new tools and services.• Establishes metrics, evaluation and adaptability process to ensure ongoing effectiveness of program initiatives.

Fairfax, Va, Us

Established Bixal’s consulting organization in the areas of human-centered design, digital strategy and customer experience, product management, organizational development, strategic communications and data analytics.• Managed a diverse team of over 100 designers, strategists and management consultants. • Developed results-driven client strategies and solutions that strengthen and empower the public sector workforce and improve customer experiences enabled by strategic investment in digital technologies.• Drove corporate marketing and strategic growth by defining Bixal’s service catalog and capabilities statements for digital transformation practice areas.• Developed digital consulting capacity and capabilities through strategic recruiting, professional development, and communities of practice.• Directed solution delivery and engagement on key client accounts, partnering with program management.• Designed digital solutions, defines win themes, and prepared technical responses to RFPs and RFIs.

Bowie, Maryland, Us

Provided executive leadership for large-scale, multimillion dollar public sector consulting engagements that align and integrate client business strategy, operations, human capital and digital investments to create business value and optimize customer experiences. Developed business strategies, platform positioning, product development and digital transformation vision.• Partnered with account and program managers to establish strategic direction and ensure successful development and delivery of consulting services and cloud-based, digital solutions.• Prepared and delivered strategic plans, alternatives analyses, executive-level white papers and briefings to obtain buy-in on digital strategies, operating models and customer adoption approaches.• Assisted capture strategy development and develops win themes, and prepares technical responses to RFI and RFP opportunities.Knowledge Management Principal – International Trade Administration• Directed knowledge management, succession management and leadership development programs for a global workforce.• Managed all aspects of client agency’s enterprise knowledge management program including strategies, benchmarks, processes, tools, and metrics.• Developed enterprise taxonomies for managing knowledge resources, digital assets and content across IT platforms and digital products.Digital Transformation Principal – International Trade Administration• Directed high-performing consulting team of product managers, project managers, analysts and UX professionals in developing digital solutions to support international trade.• Applied design thinking and human-centered design to define digital solutions and product roadmaps.• Managed a portfolio of application development projects on Salesforce and Microsoft Azure platforms.• Managed agile implementation, change management and business process reengineering projects• Received CIO Distinguished Service Award for thought leadership, innovation and collaboration.

Frederick, Maryland, Us

• Manufacturer, wholesaler and retailer of handmade goat milk soap and artisanal personal care products.• Successfully built a sustainable business and sold it profitably to a local business partner.• Developed business plans and marketing strategies. • Directed company's online business strategy and e-commerce website development.

Trusted advisor and strategic consultant to public sector executives in the areas of digital strategy, product management, search, content strategy, analytics, and UX design. Authored white papers, briefings and best practices presentations to clients and industry groups. Key engagements: Principal Product Manager, Business Gateway, U.S. Small Business AdministrationCreated strategy and multi-year product roadmap for Business.gov, the U.S. Government’s online community for small businesses. Launched editorial content, search and social products that increased user satisfaction by 30% and traffic by 1000%. Created social media and communications strategies for the U.S. Small Business Administration. Designed and managed local search engine, winner of the Best Use of Local Search award at Search Engine Strategies, 2008. Conceived additional product innovations that resulted in 12 industry awards, including “10 Must Click Web Sites” by Entrepreneur Magazine.Product Strategist, Knowledge for Health (K4Health), Johns Hopkins University & USAIDDeveloped capabilities for delivering knowledge products for international public health professionals. Infused product management discipline into organizational design and IT development. Established standard program management processes for defining, developing, measuring and marketing digital products. Strategic Advisor, Research.gov, National Science Foundation Partnered with client to define vision and mission for the Research.gov Business Office, overseeing development of NSF’s web-based grants management products. Formulated product governance model and project management processes. Developed business cases, product roadmaps and project management plans.Business Strategist, Executive Office of the President, Office of National Drug Control Policy Developed Cloud-based IT strategy that demonstrated a 90% reduction in total IT costs while increasing automation and efficiency of common business functions.

New York, Ny, Us

Led editorial and product development of innovative faceted search, navigation and digital media management solutions for AOL’s global consumer brands, including Netscape, AOL Search, AOL Kids and Teens and AOL International.Chief Taxonomist and Managing Editor, Open Directory Project (DMOZ), AOL Search• Developed the organizational governance model for the largest human-edited web directory, powering directory services for major web search engines.• Developed all product requirements editorial collaboration tools, site features and data dissemination.• Led a global editorial community of 86K+ volunteer contributors and community managers.• Managed directory content, taxonomy, licensing, terms of service and community engagement policies.• Evangelized and marketed the ODP to industry groups, including Search Engine Strategies.Digital Media Ecosystem Manager, AOL Product Marketing• Managed metadata services and content management tools for publishing and digital asset management.• Established metadata standards for AOL’s digital assets, including audio, video, and multimedia.• Developed content classification strategies and product requirements for taxonomy management tools.• Created subject thesauri and taxonomies for classifying digital assets and resources.

Washington, D.C., Us

• Directed strategy and development for USA Search, the U.S. Government’s official web search engine• Developed Search Affiliate product, a Cloud/SaaS search engine service to federal agencies.• Created marketing and product requirements, user stories and personas.• Managed all product development projects, from inception through release.• Tracked key customer metrics, conducted usability testing and analyzed market trends.• Delivered seminars and workshops on search engine optimization (SEO) and marketing.• As Contracting Officer’s Technical Representative (COTR), managed third party vendor performance and delivery; and wrote Statements of Work and Blanket Purchase Agreements for support services.• Program awarded 2006 Federal Computer Week’s Pioneer Award for innovative use of technology in a government program.

Boston, Ma, Us

• Led organizational design effort to integrate disparate technical services functions into a supply chain that improved the delivery of library resources to students and faculty.• Directed technical services functions including acquisitions, collection development, metadata management, and database administration.• Established customer centered policies for purchasing, cataloging and managing library materials.• Managed library materials and departmental budgets of over $1M.• Implemented and administered Voyager integrated library system for technical service functions.• Strategically planned new initiatives for acquiring and organizing electronic and print information resources.• Continuously improved and streamlined technical services workflows to improve customer service delivery.

Dublin, Oh, Us

• Hired and directed a team of 40+ professional librarians responsible for cataloging library materials in all formats and languages on a contract basis to client libraries.• Successfully managed a portfolio of client relationships and projects that consistently met or exceeded client expectations and revenue goals.• Developed peer review organizational model to continuously improve staff skills and quality of deliverables.• Created customized contracts, price quotes and technical requirements for client libraries.• Scheduled and assigned new cataloging projects, and set productivity and P&L goals.• Trained and mentored new staff in all aspects of descriptive and subject cataloging and contract writing.• Established standards to ensure client libraries received high quality catalog records.

Hammond, La, Us

• Directed organizational design efforts to automate end-to-end processing of library materials, from acquisitions through cataloging, search and retrieval, and database management.• Contributed to the library’s strategic plan in areas of technical services and information technology.• Created organizational policies and procedures for cataloging library materials.• Managed metadata for English and European language materials in all formats and subjects.• Improved access to library materials by assisting with enhancements to the library’s online catalog.

Mils, Information And Library Studies

Ba, Economics