My core day-to-day tasks in this role included• Managing comprehensive operations of a start-up technology service company, specializing in computer systems, networking, smart home, and camera systems.• Conducting sales and new business acquisitions to expand the client base.• Leveraging extensive industry knowledge to meet diverse client needs.• Overseeing accounting functions and maintaining accurate financial records and budgeting.• Streamlining service delivery processes to enhance customer satisfaction and operational efficiency.A section of my key accomplishments in this capacity entails:• Attracted and retained customers and ensured consistent business growth by developing and executing marketing strategies.• Founded technology service company during the Covid pandemic and addressed surge in demand for remote work and online learning solutions within the local community.SkillsOperations management - Sales - New business acquisitions - Accounting - Financial record-keeping - Budgeting - Service delivery processes - Customer satisfaction - Marketing strategies - Remote work solutions - Smart home systems - Networking systems

My core day-to-day tasks in this role included• Directing regional IT field technicians providing level 2 and level 3 support for locker systems and mobility solutions.• Coordinating and scheduling service calls, routine maintenance, and emergency responses to ensure optimal operational efficiency.• Overseeing seasonal equipment startups and planning bi-annual maintenance in alignment with client operational schedules.• Streamlining technician deployment to enhance time management and reduce travel expenses.• Maintaining rigorous adherence to service level agreements and ensuring high standards of customer satisfaction and support.A section of my key accomplishments in this capacity entails:• Improved regional operations by optimizing technician travel routes/schedules, resulting in enhanced efficiency and reduced costs.• Established and maintained effective communication channels with technicians and clients.• Met customer needs and increased satisfaction and loyalty through strategic initiatives.• Planned and executed bi-annual maintenance for national properties and aligned with operational calendars to minimize downtime.SkillsIT support - Level 2 and 3 support - Mobility solutions - Service call coordination - Routine maintenance - Emergency response - Equipment startups - Technician deployment - Travel route optimization - Service level agreements - Customer satisfaction - Communication channels

My core day-to-day tasks in this role included• Overseeing comprehensive IT project management for retail grocery store remodels and new constructions.• Coordinating cross-functional teams for the implementation of asset protection systems.• Managing vendor relationships and contractor activities, adhering to project specifications and timelines.• Employing meticulous attention to detail in supervising all aspects of technology deployment and infrastructure upgrades.A section of my key accomplishments in this capacity entails:• Managed complex IT projects and delivered within budget and time constraints for store remodels and constructions.• Directed installation of asset protection systems and contributed to a secure retail environment and loss prevention.• Implemented structured cabling systems as well as optimized network performance and reliability across multiple store locations.• Designed advanced structured cabling and network environments tailored to retail needs to enhance store operations and customer service capabilities.SkillsIT project management - Technology integration - Asset protection systems - Vendor management - Contractor coordination - Budget management - Technology deployment - Infrastructure upgrades - Structured cabling systems - Network performance optimization

• Coordinate and manage installation and service of projects ranging from $4M - $25M• National Level team building and coordination• Partner with sales to provide products and services• Partner with Customer Service to resolve customer issues in a timely manner

Supervision of up to 40 technical support/help desk agents. Provided technical and supervisor level support via telephone. Developed new ways to increase technician efficiency and morale through training and incentives. Interview, hire, evaluate, and provide ongoing training to develop technical support representatives.• Organized the call center to be more efficient and make the best use of the space allocated. As a result, the company was able to move the Customer Service department onto the Technical Support floor which opened space for Sales to expand instead of having to lease more office space.• Developed multiple Excel spreadsheets to streamline the day to day tasks of the supervisors and make organization of reports easier to access and keep track of.• Created reports using Centre View and Vantive to run daily, weekly, monthly, and quarterly agent stats which were then imported into an Excel Spreadsheet for more efficient tracking.• Executed an employee recognition program called “Supervisor for a Day”. With this program, I would trade places with the monthly top performing agent for one day and give them the opportunity to learn my role while I did their job to help keep my skills current.

Commercial and residential electrical new installation and service.

Soldier duties, supervision of lower ranking soldiers. M1A1 Tank operations and maintenance

Soldier duties, supervision of lower ranking soldiers. M1A1 Tank operations and maintenance

Residential electrical installation and service