Robert Moser Email & Phone Number

Germering, Bavaria, De

As the Director of Professional Services – Americas, I lead our dynamic Americas Professional Services team in delivering top-tier DocuWare solutions to our valued partners and customers. My team’s primary focus is on ensuring the success of our partners and customers as they digitize and automate their operations, simplifying their work, and streamlining their operations, ultimately maximizing their software investment ROI.In my role, I cultivate a collaborative and efficient team environment that thrives on continuous improvement and innovation, all while remaining dedicated to our core values and business objectives. Together, my team and I are committed to providing indispensable document management and workflow automation solutions across a diverse spectrum of clients and industries.

Delivering high-impact consulting services, partnering with organizations, businesses, and educational institutions to achieve their business, academic, and strategic objectives. Leveraging my diverse expertise in strategic planning, data-driven decision-making, organizational change management, and performance improvement to drive growth, optimize operations, and foster an environment of continuous improvement.

Reston, Va, Us

As Vice President, I was the General Manager, COO, and Practice Leader for Worldgate's UKG Ready Practice, I successfully launched this specialized practice area focused on UKG Ready human capital management SaaS system implementations for K-12 school districts. Through my efforts, I significantly expanded the Worldgate client base, generating $6M in additional revenue over the first 3 years of the practice.In this role I managed a collaborative partnership with UKG (previously Kronos), serving as their strategic implementation partner for the K-12 education market. My efforts in strategic planning, business development, and effective client relationship management helped the practice to maintain an average customer satisfaction rating of 9+ out of 10, which led to recognition as the 2021 UKG White Glove Partner of the Year.My expertise in creating scalable and replicable implementation methodologies customized to the unique requirements of the K-12 market helped to improve year-over-year profit margins by 5% annually. I successfully managed the P&L for the start-up business unit, achieving profitability within just 2 years, and expanded the team 3 to 20+ diverse remote practitioners, playing a key role in Worldgate's inclusion on the 2021 and 2022 Inc. 5000 lists of America's fastest-growing private companies.In addition to managing the team and business unit, I successfully oversaw 50+ high-profile implementations that integrated and interfaced with many of the leading ERP systems including Oracle Cloud, SAP, MUNIS, NextGen, Systems 3000, Infor, and Skyward. I also designed and optimized organizational processes to streamline operations and ensure optimal outcomes for clients.Overall, my leadership and expertise were instrumental in the success of Worldgate's UKG Ready Practice, driving growth and revenue for the company while delivering exceptional value and outcomes for clients.

Brooklyn, Ny, Us

As SVP and General Manager for Amplify Consulting, I was responsible for creating and executing a strategy to grow the start-up organization in support of the Amplify mission of “enabling K-12 leaders to reimagine how teachers teach and students learn” through custom technology solutions delivered at scale.I managed the $16M business unit P&L, growing annual Consulting revenues by over 40% and delivering 4.7x more profit to the overall Amplify business. I also recruited and provided executive leadership to a team of 100 customer-focused consultants, PMs, engineers, and subcontractors working on client-facing consulting services engagements.To improve retention and job satisfaction, I introduced a new consulting career path, developed a project management Center of Competency, and offered a new PMI certification program. I also participated directly in client-facing engagement work by delivering data analytics subject matter expertise, high-quality project management, guidance, and organizational change management leadership to ensure the success and high client satisfaction of engagements.During my tenure, I created a business plan, secured investment from Amplify, and led the team to bring to market a new, high-profit consulting offering called School by Design. Additionally, I led business development and sales for all Consulting contracts signed by Amplify and wrote many winning proposals that resulted in highly profitable engagements.Overall, my leadership and expertise were instrumental in the growth and success of Amplify Consulting, delivering agile-developed, custom technology solutions at scale and boosting profits for the company while providing exceptional value and outcomes for clients.Key clients included the DC Public Schools, NYCDOE, NYS Education Dept, Smarter Balanced Assessment Consortium, Gates Foundation-funded Innovative Professional Development districts, and the Partnership for Assessment of Readiness for College and Careers.

Armonk, New York, Ny, Us

As Associate Partner in IBM's Public Sector Analytics practice, I managed the Education Industry business analytics and optimization data solutions business and acted as a Project Executive on the portfolio of client engagements.I successfully doubled the annual revenue from $10M+ to $20M+ by managing the sales and delivery portfolio of data / BI projects in the K-12 and Higher Education markets. I also provided subject matter expertise on data warehousing and data analytics to IBM teams, enabling their client academic decision-makers to leverage their data assets to affect accountability and student achievement. Notable clients included the NYC Department of Education, the School District of Philadelphia, Hillsborough County Public Schools, and others.In addition, I led a $25M SaaS application development team for a leading provider of computer-adaptive assessments for K-12 students, allowing them to double their revenue over the following four years. The application was developed on all open-source middleware and database and was tested to support 4M concurrent users.I also forged a relationship with a large, west coast university system, closing and leading a $7M project to implement an enterprise risk management information system. The university was later recognized as a RIMS Risk Maturity Model Recipient.Furthermore, I spearheaded the business development effort for a portion of the project to implement Kuali financials and SAP HR ERP systems for a major midwestern university.PRIOR IBM EXPERIENCE- Directed client-facing teams that helped Public Sector organizations leverage their data assets to deliver outstanding services to constituents.- As a member of a start-up software development team, contributed to building a fraud and waste detection solution leading to a successful IBM product launch.- Spearheaded the customer success efforts for the IBM Fraud and Abuse Management solution ensuring clients, maximized their return on investment.

Bs, Computer Science With An Accounting Minor

Mba, Operations Management