Robert Dorsey Email & Phone Number

San Marcos, Tx

• Prepares and interprets legal documents pertaining to listing agreements, residential sales contracts, and commercial sales contracts.• Negotiates contract terms, periods, and provisions on behalf of client/customers.• Provides in depth macroeconomic and microeconomic advice.• Evaluates financing options to obtain the best solutions for client/customers.• Determines optimal marketing strategy for client property listings.• Analyzes potential real estate investment opportunities to validate customer value. • Creates and manages all organizational social media marketing strategies on platforms including Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+, and foursquare.

San Marcos, Texas, United States

As properties we manage become available I expertly market them on various websites and listing services in a uniquely tailored rental listing format. I am responsible for thoroughly screening each prospective tenant. I also handle tenant communications and draft professional lease agreements. I assist in performing tenant move-ins and move-outs. Additionally, I resolve delinquent accounts and perform evictions when necessary.

San Marcos, Tx

• Accountable for inbound global product support of iPads, iPhones, MacBooks and iMacs.• Responsible for addressing customer issues, documenting customer interactions, reporting emerging product trends and continuing self education of new technologies and products. • Supervised virtual team of 30 advisors during the absence of team leader.• Coordinated daily mentoring, coaching, and feedback to strengthen and empower teammates.• Increased team’s productivity through the incorporation of cutting edge software applications. • Recognized for excelling to the top 3% of Advisors, increasing sales, and maintaining a customer satisfaction rating of 90%+.• Exhibited leadership and initiative and was promoted to an Apple Advocate responsible for talent management and recruitment from Texas State University after 6 months.• Orchestrated job fairs, seminars, and interviews on the Texas State University campus and recruited over 450 new employees.

San Marcos, Tx

• Directed a team of 40+ members responsible for providing technical assistance to the customers of 20 Internet Service Providers across the nation.• Generated goals and objectives for the team with a focus on professionalism, customer satisfaction, timeliness, call control, and quality assurance. • Administered feedback and guidance to achieve team performance goals.• Recognized for aptitude towards learning new skills in a stressful and dynamic industry.• Developed a firm understanding of the internal processes of the telecommunications industry and honed problem solving abilities, communications skills, and management capabilities.

San Marcos, Tx

• Processed all internal Texas State University duplication requests in a timely manner.• Maintained the operation of sophisticated duplication equipment and peripherals.• Aided duplication team as necessary with computer, networking, or application-based issues.• Coached colleagues in advanced application abilities in programs such as Adobe Photoshop and Microsoft Publisher to produce a higher quality finished product.• Instrumental in ensuring the ongoing operation of the department, often taking initiative to work after hours to complete orders.

Master Of Business Administration (M.B.A.), International Business

Bachelor Of Business Administration (Bba), Management