Richard Doughty Email & Phone Number

London, England, Gb

London, England, Gb

Windhof, Lu

Windhof, Lu

Transformation projects for Bank of Montreal Global Asset Management.Managed the rollout of Microsoft Teams rooms and Videoconferencing equipment and Teams phones. This covered London, Edinburgh and Amsterdam.Also managed the replacement Privileged Access Management system.

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Responsible for programme leadership and delivery, managing the ongoing migration of a UK data centre to Azure, providing robust IT management, improving efficiency and resilience, and aligning IT with the business. Key role in Generali’s Covid-19 pandemic response, championing swift solutions to unanticipated challenges.Key contributions and successes:• Rapidly transitioned to modern workplace services, enhanced IT capabilities, VoIP, and office transition• Quickly led strategic shift to remote working, providing innovative solutions to maximise productivity• Spearheaded technology refresh, transforming business practices & modernising workplace culture• Pioneered business continuity in a global pandemic, gaining Board-level recognition for minimal loss • Managed the set-up of networking, VPN & Teams, fully integral to contemporary working methods

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Responsible for programme leadership, effectively managing and standardising Generali’s approach to a disaster recovery (DR) solution, developing and implementing strategic and functional crisis management.Key contributions and successes:• Led end-to-end standardisation process, ensuring full compliance with internal audit requirements• Aligned disaster recovery solution with ITIL and ISO27001, driving consistency and compliance• Oversaw the meticulous preparation of system documentation for proposed future cloud migration

Responsible for leading best practice in digital transformation, change, incident & release management.Made a substantial contribution to €500m, 5-year AWS cloud migration programme. Reporting to the CIO.Key contributions and successes:• Led full end-to-end cutover activities, including planning, management, risk, and implementation • Executed efficient migration of hardware platform to cloud, including IBM WebSphere Commerce• Successfully completed full data transfer, further facilitating numerous key customer site migrations • Championed priority alignment across multiple projects, directing ongoing risk & issue management

Gb

Responsible for global programme release management for a corporate auditing BI application suite. Led end-to-end business transformation programme via operational deployment and service management.Key contributions and successes:• Effectively managed a release management programme with a significant global profile• Full remit for release and deployment, ensuring critical integrity protection of the live environment• Adopted ITIL deployment practices and change management methods into the release programme• Delivered consistent & productive Agile releases, leading incident and implementation management• Established a multi-disciplinary team, incorporating change management with operational support• Collaborated with teams on a global basis, driving co-operative vision to achieve business objectives

London, London, Gb

Responsible for spearheading project recovery, technical issue resolution and process implementation.Led strategic collaboration with multiple international business partners to achieve effective issue resolution.Key contributions and successes:• Parachuted-in to lead recovery, resolving multiple technical issues in international SAP landscape• Implemented robust processes, elucidating issues, and bringing the project back into BAU support• Full remit management of operational support, delivery partners & project team to optimise solutions• Responsible to the international business partners, hosting daily calls with the heads of IT in China, Hong Kong, India and Macau.

London, Gb

Responsible for leading and managing infrastructure and application delivery managers across multiple projects for onshore and offshore teams, combined c.£60m change budget. Key contributions and successes:• Full ownership of project delivery planning, governance, risk, mentoring, escalations, and budgeting• Pioneered use of best practice working methods, formalising delivery systems to achieve excellence• Successfully managed a key departmental relocation with minimal visible impact to delivery streams

London, London, Gb

Responsible for successful management of programme infrastructure and applications across a major multi-channel platform, and delivery of highly effective retail eCommerce initiatives for a leading UK retail brand.Key contributions and successes:• Commissioned operational support initiatives with multiple sites, operating parallel phases in Europe• Agreed SLA’s & SLT’s environments with hosting partners, driving service levels• Negotiated onboarding process for new offshore and onshore support team, managing relationships• Adopted ITIL deployment practices & effective change management methods within the programme

London, Gb

Responsible for commissioning programme utilisation and decommissioning multiple large-scale, complex, integrated test and production environments from planning and budgeting to delivery and implementation. Key contributions and successes:• Led several high-level complex projects across eCommerce, Warehousing and Supply, £10-£150m• Ensured adherence to programme governance via operations and partners, fully realising objectives• Directed resource management, ensuring business requirement corresponded with the availability • Controlled configuration management, maintaining consistency of product performance throughout

Norwich, Norfolk, Gb

Responsible for the design, delivery, documentation and training of the Active Directory 2003 implementation at Lotus cars. Key AchievementsDelivered Active Directory tree which was integrated into domain forest including Malaysia and the United States, on time and to budget.Successfully migrated the entire live site in one pass, with no adverse effect to the user base.Designed and delivered all training of internal support staff and management during multiple presentations. Ensured all stakeholder requirements, technical and NFR's, were met.Developed a workable change control process to fully guarantee deployment, regression paths, success criteria and testing scenarios.Managed phasing of deployment with stakeholders and training staff on recovery rollback options and practising test runs on virtual machines.Ensured full compatibility of applications and data access prior to rollout.Designed, ratified and delivered complete solution and upgrading from the existing NT4 domain. This included all security and administrative processes, Group policy design and all core windows components (DNS, WINS,DHCP etc).Secured system policies to comply with industry security standards.

Norwich, Norfolk, Gb

Managed the upgrade and deployment strategy of windows NT4 workstation infrastructure to Windows XP and associated application upgrades. This included an in depth review of security practices and policies. Key achievementsSuccessfully planned and delivered upgrade / regression plan and design for over 1200 workstations on multiple sites across the UK.Negotiated with Lotus business stakeholders, to ensure business continuity and to drive through clarity of deliverables.Set up and run training workshops for existing staff.This was an extremely high profile project for this prestigious company, which was delivered on time and to budget

London, Gb

In-depth testing and validation of server infrastructure, for proposed Windows 2000 Active directory forest. This was to ensure that all of the functions met required standards for reliability, performance and fitness for purpose. Involved designing and implementing detailed test plans to test every aspect of; Active directory, DNS, WINS, DHCP, replication, performance etc.

Zurich, Ch

EMEA Lead in programme to consolidate the various legacy operating systems and email products into a global 30,000+ users implementation of Windows NT4 and Exchange server. This included an extensive data standardisation project. The programme also spanned the preparations for Y2K. Key AchievementsDelivered global rollout to all subsidiary teams in Europe, Middle East and Africa from central site in Canary Wharf. Ensured stakeholder requirements were fully implemented.Liaised with programme teams in US and Japan to hand over operations on 24 hour rolling support. Seamlessly managed deployment of trade floor, business and operations workstations upgrades

Frankfurt Am Main, Hessen, De

Technical specialist in Microsoft technologies. Supporting the trading floor and back office systems for second and third line activities covering network, infrastructure, operating systems, applications and proprietory technologies.

Technical support of head office site. Second and third line.Projects including leading a Windows 95 design / rollout.

Norwich, Norfolk, Gb

Technical support of systems in Norfolk County hall and across multiple sites throughout the county. Hardware, Windows, Workstations, Server, Application, Novell Netware Network

Hatfield, Hertfordshire, Gb

Technical support for Hardware, Networking, Operating Systems, PC, Server, Application, Database. LAN Manager Network

Technical support. Hardware, Networking, Operating Systems, PC, Server, Application, Database. IBM OS/2 Network