Richard Dow Email & Phone Number

Newport Beach, CA, US

Greater Los Angeles And Orange County Area

Demonstrated over twenty years of experience addressing the design and management of small, medium and enterprise-wide projects involving the entire SDLC spectrum of activities including: As-Is and To-Be” business process and information mappingIdentifying areas of opportunityTotal cost of ownership calculationCost-benefit analysesProject prioritization /.

Greater Los Angeles Area

• Managed the RF Mitigation, Isolated Meter Inspection and Replacement Project (as a part of the $2B SmartConnect Program) designed to inspect isolated, non-communicating meter systems, replace dysfunctional systems as.
• Conducted sensitivity analyses to evaluate project durations based on staff availability and daily inspection rates
• Developed Project Charter and Plan, in addition to RACI and Stakeholder Analysis Matrices
• Evaluated, selected and implemented systems (e.g., Samsung 4G LTE Galaxy Tablets) to support work order management and record RF mitigation-related data
• Developed and implemented processes addressing work management, triage procedures, metrics/analytics, performance evaluation, quality assurance and safety oversight
• Assigned field support staff

Greater Los Angeles Area

• Responsible for supporting enterprise-wide process development, defining information requirements and testing SAP capabilities in the areas of Supply Chain Management, Human Capital Management and Finance.
• Lead initiative to identify legacy system data availability and its ability to support Contingent Worker Processes in SAP
• Developed processes to collect legacy information and transition data to SAP
• Lead testing and coordinated rollout of Contingent Worker Processes related to Supply Chain (SCM), Human Capital Management (HCM) and Finance
• Managed initiative to develop and implement metrics identifying the company-wide effectiveness of SAP-related processes
• Managed and conduct root cause analysis of contingent worker processes and provided recommendations/solutions for process improvements

Greater Los Angeles Area

• Responsible for managing the acceptance testing activities of the $2B SmartConnect (Automated Metering) Program by leading teams, driving execution and delivery of the SmartConnect solution in order to meet or exceed.
• Developed strategies and plans to evaluate technologies and vendor system solutions
• Identified component and system testing processes with support from Customer Service, IT, Transmission and Distribution, Procurement, in addition to outside consultants
• Coordinated work between the various groups to ensure the business needs are met with a high level of quality
• Developed and manage project testing scope, schedule and budget
• Conducted risk analyses, in addition to develop and execute mitigation plans

Greater Los Angeles Area

• Designed, developed and implemented the Solutions Delivery Support (SDS) Account Management Processes, which addressed oversight processes for on- and offshore IT vendor support totaling $40M per year, significantly.
• Managed SDS Contract Negotiation Program involving a diverse, cross-functional core team and executive sponsors representing Customer Service, Power Generation, Transmission and Distribution, and additional support.
• Managed Application Development Service process improvement initiative team to streamline vendor support processes across multiple SCE business unit support departments
• Designed and implemented the IT Skills Resource Pool Process/System providing skill information for over 1,000 IT employees
• Developed Business Requirements Document integrating IT support processes and information management systems for six cross-functional departments to facilitate IT consolidation
• Provided capability to generate over seventy project and work related reports for IT Management monitoring project progress and status

Greater Los Angeles Area

• Managed group responsible for Transmission & Distribution Group (T&D), System Project Management Office (PMO) activities, Web Development, Process Improvement, and Quality Assurance. Specific accomplishments in this.
• Established and managed the T&D IT Process Group defining standard project methodologies and processes based on industry best-practices (e.g., SEI-CMM) and included, but were not limited to requirements definition.
• Established and managed the T&D IT Program Management Office to provide a single point of contact for all initiative request, estimate / staff projects, track project progress and verify that projects are aligned with.
• Established the Work Request Management Process that tracked requests from business unit user groups
• Designed, implemented project tracking systems (e.g., Primavera) to track over fifty projects, in addition to maintenance activities
• Initiated and managed the department Portfolio Management Program to increase operational efficiencies of application support programs

Master Of Science (M.Sc.), Systems Management

Master Of Science (M.S.), Engineering

Bachelor Of Science (B.Sc.), Physics And Mathematics