Utilize policies and knowledge to proactively make decisions and solves problems for area assignedDevelop new or novel ideas through critical thinking and creative processes that address issues and/or lead to changeUnderstand standards and expectations for personal and professional ethical behaviorDemonstrate knowledge of the position, department, division and institution mission and goalsServe as a knowledgeable resource of operational policiesMaintain thorough understanding of facility emergency proceduresOpen to accept suggestions and training: takes directionDemonstrate conflict managementSolve difficult situations effectively and thoughtfullyCollaborate with co-workers and demonstrate flexibility in a fast-paced, team atmosphereAcknowledge and support customers and staff with unique needs and differing backgroundsPrioritize tasks on shifts and use teamwork to ensure tasks are completedDemonstrate time management skills, effective planning and attention to detailDemonstrate initiative; understand and respond to the various needs of customers and staffMaintain positive attitude and enthusiasm in times of ambiguity and peak time of demandProvide support and direction to fellow team members

Demonstrate professional verbal communication in all interactionsDemonstrate enthusiasm; engage and connect with customers to promote excellent customer experienceVerbally communicates to staff on situations that may arise due to problemsUtilize policies and knowledge to proactively make decisions and solves problems for area assignedUnderstand standards and expectations for personal and professional ethical behaviorCollaborate with co-workers and demonstrate flexibility in a fast-paced, team atmosphereEstablish productive relationships and trust with customers and staffPrioritize tasks on shifts and use teamwork to ensure tasks are completedDemonstrate time management skills, effective planning and attention to detailDemonstrate initiative; understand and respond to the various needs of customers and staffMaintain positive attitude and enthusiasm in times of ambiguity and peak time of demand

Planned, managed, and performed over a dozen engineering surveys involving the management of several other engineering internsEffectively communicated with community members to inform them of the surveying process, keep them updated with crucial information, and present our final data and suggestions in consumer-friendly termsPerformed thorough analysis of field data to present conclusive results and solution recommendationsCreated new system for stormwater basin inspection, management, and maintenance using MS Excel and ArcGIS Pro