Robert Dring Email and Phone Number

Robert led Microsoft 365' risk assurance customer team., with staff on three continents and responsible for resolving technical and contractual challenges that arose as Microsoft's customers made purchase decisions for Microsoft 365. As part of the Microsoft 365 engineering organization, Robert’s team provided the deepest technical knowledge of the features and security of Microsoft 365, help Microsoft’s field organization respond to customer questions, and ensured customer feedback was included in product development planning.Robert joined what is now the Microsoft 365 team in early 2006 when Microsoft had just one customer of its original enterprise cloud service. His team was responsible for championing many improvements in our product features, documentation, and contracts based on direct feedback from customers worldwide. Robert was personally involved in negotiating key contract issues with some of Microsoft’s largest customers including American Airlines, A.P. Møller – Mærsk, AT&T, Chrysler, The Coca Cola Company, Dow Chemical, DuPont, Hyatt Hotels, Nokia, Novartis, Philips Electronics, Royal Mail Group, and the State of California.Robert is a 26-year Microsoft veteran, starting as a messaging consultant in New England helping customers such as Fidelity Investments deploy Microsoft Exchange. His last role before joining the Office 365 team was in Microsoft Services worldwide headquarters managing an extended team of over 100 consultants developing repeatable “QuickStart” consulting solutions that helped more than 1,000 customers deploy Microsoft products. Prior to joining Microsoft, Robert spent 10 years in IT operations at companies such as Staples, The Office Superstore in the USA and the leading private Lloyds of London insurance broker in England.