Roland San Nicolas Email & Phone Number

San Francisco, California, US

Support Enterprise customers in the success of using their Tableau products (following the Salesforce acquistion), which includes Tableau Desktop, Server, and Cloud\Online. Premium Support is a tier-less support role where support incidences are triaged and worked until the problems are resolved within a Service Level Agreement.Help customers troubleshoot.

Seattle, WA, US

Worked as a Senior Technical Support Engineer supporting Enterprise customers in the success of using their Tableau products. Premium Support is a tier-less support role where support incidences are triaged and worked until the issue is resolved within a Service Level Agreement.

Seattle, WA, US

As a Senior Tableau Server Tier 2 Technical Support Engineer, I help customers troubleshoot and resolve issues related to the Tableau Server product, including but not limited to: licensing, performance, configuration, backup, restore, security, upgrades, database connectivity, and Tableau Desktop publishing and view rendering.I supported Tableau Server on.

Redmond, Washington, US

Designed, deployed, and supported a global EMC Avamar backup infrastructure to a Washington State based engineering company that included locations in America, Germany, and Singapore.Designed, deployed, and supported a backup infrastructure of EMC Avamar and Data Domain backup equipment to a Washington State based Apparel Company replacing BackupExec.Write.

Tinton Falls, NJ, US

Achieved successful customer wins in a highly competitive data management market in the NY Metro District.Conducted technical meetings with end users and senior managers, executed product demonstrations, Proof of Concept installations, and Business Case analysis to help deliver the business value and cost savings of the CommVault Simpana backup software..

Round Rock, Texas, US

Performed pre-sales activity for an EMC branch office in New York City. Responsibilities include delivering customer presentations and product demonstrations, and fulfilling RFI/RFP responses and other customer product information requests.Architected customer solutions utilizing EMC software products with complementary software or hardware.

This position was a Systems Administrator role managing the IT infrastructure for the US Army Reserve Unit. This included Exchange administration, network administration, and end user support.Planned and tested strategies to migrate mailboxes from Exchange 5.5 to Exchange 2003.Granted Top Secret facility clearance to operate government servers.

Performed the global migration from Exchange 5.5 to Exchange 2000 for Bosch and Siemens Home Appliances. Approximately 20,000 users from 10 countries were successfully migrated from Exchange Server 5.5 to Exchange Server 2000. This project also included server consolidation analysis and planning for future Data Centers worldwide.Performed a Lotus Notes.

Houston, Texas, US

Provided infrastructure support to a financial web farm at Merrill Lynch in New York City. Tasks included installing new hardware and preparing the operating system installation with the necessary software components, imaging server builds, restoring servers builds, assisting web project rollouts from sandbox development, testing, to final rollout, and.

Redmond, Washington, US

Executed successful Exchange Server sales engagements by demonstrating technical presales excellence for all customer types and Field Sales personnel, including authoring Requests for Proposals (RFP) and Requests for Information (RFI) when required.Worked extensively with Microsoft Channel Partners to help promote Microsoft Products and Technologies, win.

Redmond, Washington, US

Provide technical consulting and sales information to corporate customers, small businesses, Solution Providers, and the Developer community on Microsoft products and programs. Product focus includes BackOffice, Development tools, Databases and Office as a development platform. Programs include MSDN, TechNet, Certified Professionals, Solution Provider and.

Bachelor'S Degree, Business Administration And Management, General

Education record