Richard Dumas Email & Phone Number

San Ramon, Ca, Us

- Responsible for product & GTM strategy for Five9's voice and digital IVA platform.

San Ramon, Ca, Us

- Responsible for product marketing for Five9's full CCaaS platform and AI products.

San Ramon, Ca, Us

- After the acquisition of Inference, I continued to lead marketing for Inference's IVA Studio which was used to deploy voice and digital IVAs.- Managed integration of Inference's IVA products with Five9.- Built national advertising campaigns to drive pipeline for AI and IVA products.- Met acquisition earn-out targets 6 months ahead of schedule.

San Francisco, California, Us

- Responsible for all aspects of worldwide marketing.- Established Inference as the worldwide leading provider of Intelligent Virtual Agents.- Deployed demand generation programs to exceed pipeline targets.- Led marketing through possible IPO and eventual $172 Million acquisition by Five9.

San Francisco, California, Us

Inference provides a platform that is used by leading telecommunications carriers to package and resell intelligent virtual agents to enterprises. Carriers like AT&T, Verizon, Vonage and Nextiva distribute Inference IVAs that are used by businesses for customer self-service over telephone, text and web channels. Responsible for all aspects of worldwide marketing.

Holmdel, New Jersey, Us

NewVoiceMedia is the leading provider of call center and inside sales software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone or through digital channels via Salesforce Omni-Channel. Acquired by Vondage in 2018.• Responsible for strategy and execution of the complete marketing mix in North America• Implemented a worldwide digital marketing program which was listed as a key strength by Gartner - "Execution of a strong digital marketing and communications program has awarded NewVoiceMedia with brand recognition and mind share, which, in turn, have helped it secure external funding." • Consistently beat global pipeline generation goals to drive annual subscription bookings. • Drove strategy, development and execution of customer expansion and retention programs, helping to exceed annual up-sell and cross-sell goals and increase retention.• Named to NewVoiceMedia Leadership Team (NLT) three years in a row.

San Ramon, Ca, Us

Five9 provides cloud contact center software, bringing the power of the cloud to more than 3,000customers worldwide and facilitating more than three billion customer interactions annually. Five9 completed an initial public offering and began trading on NASDAQ on April 4, 2014.• Managed the positioning, launch and marketing of Five9's social, mobile, email, chat and NLP applications.• Responsible for demand generation campaigns for key verticals including: outsourcing, solar energy, education, health care and financial services.• Managed demand generation campaigns with strategic partners including Salesforce, Oracle, NetSuite, Netrix and Authority Software. • Named to the International Customer Management Institute's Top 50 Contact Center Thought Leaders.• Published on WIRED Innovation Insights, AdWeek/SocialTimes and NoJitter.• Regular speaker at industry events.

San Mateo, Ca, Us

DotNetNuke was the leading web content management platform and development framework for Microsoft. It has been downloaded more than 7 million times and powers more than 700,000 production websites world-wide. In just 3 years, more than 2,000 commercial customers in over 40 countries purchased the premium version. DNN was named to 2011 Inc. 500 list of fastest growing private companies in the U.S. (#228); #9 in the Bay Area.• Reporting to CEO, responsible for product marketing including messaging, positioning, competitive analysis, pricing and product definition for DotNetNuke's Web Content Management Platform, Social Collaboration and Cloud solutions.• Responsible for corporate marketing including branding, events, PR and analyst relations.• Launched DNN 6.2 & 7.0 software releases.• Responsible for demand generation programs including digital marketing, social media, Marketo/Salesforce.com marketing automation, product tours webinars, case studies and events which generated two year CAGR of 103% in commercial revenue.• Managed business relationship and marketing for Microsoft funded delivery of DotNetnuke in Microsoft Azure Cloud.• Produced & managed 2011 and 2012 DNN World conference under budget, tripled attendance and exceeded revenue targets.• Hired and managed the product marketing and corporate communications teams.

Us

SNOCAP was a digital rights and content management startup founded by Shawn Fanning (creator of the original Napster file-sharing service), Jordan Mendelson, and Ron Conway.SNOCAP enabled artists and record labels to register their content and set business rules controlling where and how that content was made available. We secured distribution deals with all four major labels (Universal Music Group, EMI, Warner Music Group, and SonyBMG Music Entertainment) thousands of independent labels and over 100,000 independent artists.We also partnered with MySpace to give independent artists and labels a way to sell music directly to consumers and with the social media site imeem to track music being played on the site and share ad revenue with artists and labels using SNOCAP's content fingerprinting and digital registry technology. SNOCAP was acquired by imeem in 2008. imeem was subsequently purchased by MySpace in 2009.• Joined shortly after series A funding, defined company messaging and managed the company’s public launch and press announcement which resulted in widespread press coverage and positive company recognition.• Hired and managed the product, marketing and documentation teams.• Proposed and led the implementation of SNOCAP’s first software development project management process based on the Agile Development Method.• Defined, managed and launched SNOCAP’s Digital Music Registry. • Defined and managed the development and release of SNOCAP’s Rights Management System, P2P Application Plug-In, Software Developers Kit and Music Identification Service.• Managed all outbound marketing activities including brand development, messaging, product launches and public relations.• Managed operational relationship with all four major recording labels.

Burlington, Ma, Us

Nuance develops and markets speech and imaging applications. It was founded in 1994 as a spin-off of SRI International's Speech Technology and Research (STAR) Laboratory to commercialize the speaker-independent speech recognition technology developed for the US government. Nuance developed speech recognition technology that was integrated into popular IVR platforms. It powered call center applications for leading businesses including Charles Schwab and American Airlines. Nuance went public in 2000(NUAN), later merged with ScanSoft and is now a multinational provider of server & embedded speech recognition, telephone call steering systems, automated telephone directory services, medical transcription software & systems, optical character recognition software, and desktop imaging software.Drove the release and public launch of Nuance's first VoiceXML products. The VoiceXML standard was shaped by Nuance and later contributed to the W3C. Prior to the adoption of the VoiceXML standard, applications had to be developed in proprietary IVR development languages. The standard, based on a widely understood XML web development paradigm increased the number of developers and applications. The introduction of Nuance's Voice Platform helped the company move upstream by offering additional applications on top of the core speech recognition server products.

Palo Alto, Ca, Us

With the second version of Java (Java2), Sun expanded the use of the development language and platform to more powerful enterprise, client-server applications. At that time Sun's CORBA distributed computing technologies were integrated into the Java platform along with technologies like Java RMI to comprise J2EE.• Responsible for marketing and product management for Sun’s J2EE Java ORB/IDL distributed object technologies.• Drove all outbound marketing and product launch activities including: product positioning, pricing, PR, collateral development, sales, reseller and support training, channel fulfillment, key account and developer programs, competitive analysis, early access programs, product production and packaging• Drove business development activities resulting in Sun, IBM, Netscape and Oracle joint submission of Enterprise Java Beans component architecture to the Object Management Group.

Cupertino, California, Us

Developed business plans for MacOS as an unbundled software offering and drove marketing communications for MacOS and Apple's WWDC.

Gb

Designed and developed artificial intelligence applications for large financial institutions for currency trading and underwriting.

M.S., Mba

B.A., Cognitive Science