Rob Dunalewicz Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

bridges the gap between Customer Experience & Product to resolve complex bug escalations. composes escalations in Targetprocess. regularly meets with Product & UX teams to discuss external communication strategies via Asana for an improved customer experience. updates internal knowledge base.

Atlanta, Ga, Us

assisted customers with CallRail integrations, focusing on Google Ads, Google Analytics, Salesforce, Marketo, API, Facebook Business Manager. helped form CallRail Academy, a training program for new Tier I hires & provided technical mentorship to other Tier II teammates.

Atlanta, Ga, Us

actively engaged a small team of Technical Support Specialists that provided a top-notch customer experience. supported & fostered an environment of empowerment & encouragement to the team. conducted individual & group coaching sessions & acted as a liaison across departments to promote leadership availability & transparency.

Atlanta, Ga, Us

extensively onboarded SMB customers to ensure that their product configuration was implemented for optimal use. frequently shared insights into best practices that suited clients' needs & cultivated relationships with customers to support long-term success with our suite of services (call tracking & form tracking).

Atlanta, Ga, Us

provided thorough, comprehensive product & technical knowledge to assist SMB customers with our tracking platform via ticket submissions, phone calls & website chat requests.

submitted content to foster community & benefit local charities; managed sites & facilities for photography events & exhibitions; recruited & empowered volunteers for projects throughout the year.

Atlanta, Georgia, Us

authorized radiology services by coordinating & performing activities required for verification & authorization of insurance benefits for services. proactively communicated with families regarding the financial resources available to patients whose health plan did not include coverage for services. coordinated services with Financial Counseling as needed.

documented production & events of Atlanta's annual street art conference, Living Walls; co-maintained & co-curated @livingwallsatl Instagram account that had ~12k+ followers (as of Aug '14).

approved appointments, pre-certified procedures & expedited specialist referrals for 75+ worker’s compensation patients. verified PCP referrals of 200+ patients, requested referral updates, conferred with PCPs to determine referrals to specialists, radiology, etc.

Us

maintained WE WANT DUNHAM! blog that was featured on the Atlanta Thrashers' website.

Woonsocket, Ri, Us

managed nightly deposits & supervised an average of 10 people in two departments. conducted extensive weekly inventory & placed merchandise orders in anticipation of pending promotions.

Philadelphia, Pennsylvania, Us

supported the store manager, provided stability to a position that previously had a high turnover rate. processed payroll for three departments. coached other departments during managerial transitions.

Us

assisted with public relations for local Atlanta-area bands; maintained spreadsheet of college radio stations throughout North America.

Ba, Psychology

Education record