It Support Engineer
Current♦ Participated in gathering and analysis of business requirements for Office 365 capabilities.♦ Administrated and supported system backup and disaster recovery process.♦ Suggested and implemented latest cloud technologies and end-point security software solutions.♦ Perform routine network maintenance checks as well as configure and manage printers and other miscellaneous network equipment♦ Undertaking the administration, support and development of the infrastructure from the domain level administration to the local level administration (VoIP, MS Exchange, Office 365).♦ Perform maintenance of the overall security posture of the network including manage and monitor all VPN connectivity.♦ Analysing the technical problems and maintaining the list of technical problems for the future reference.♦ Installing and maintaining network systems and equipment, monitoring network performance and utilizing network testing equipment to correct problems.♦ Providing essential administrative and back office support including the provision of appropriate information systems and network capability.♦ Troubleshooting system and network problems and diagnosing and solving hardware or software faults.♦ Assist the smooth deployment of software (Eclipse Recruitment Software) to the live environment and resolving technical and networking issues (Remote Desktop) using my core technical skills.♦ Providing technical support for large numbers of remote and roaming users in several different locations (Ireland, UK and NI).♦ Provided network and system support for business level (VoIP and mobile devices with Microsoft Exchange and Office 365).