As a defense mission analyst I bring my leadership and technical expertise to work alongside thought leaders in missile warning, defense, training, and modeling and simulation on projects for the missile defense community and combatant commands, to improve the ability of warfighters to train and exercise more realistically.

Assist USSPACECOM in managing Windows systems. Upgrading, installing, and configuring application software and computer hardware. Troubleshooting and providing technical support to employees. Creating and managing system permissions and user accounts. Performing regular security tests and security monitoring. Maintaining networks and network file systems. Developing and implement programs to ensure systems, network, and data users are aware of, understand, and follow NE and IA policies• Promoted to Develop briefings and assessments for a variety of audiences including Government leadership.• Chosen and tasked to conduct risk management processes and methods for identifying and adjudicating program risk. Identify program risk areas and implement TEMPEST.

Alerts team to recurring problems and patterns of problems. Works through various types of Tier II issues with telephone assist. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases.• Promoted internally to help test, implement, document, and maintain the Service Now platform to meet business needs to support ITIL and business processes.• Created a user training hub that cut tickets by 20% improving our SLAs.

Was hired after my successful implementation of SaaS in the Warranty Department to help implement SaaS for all sales procedures. The day to day involved teaching the sales team the new Sales environment while acting as a full-time sales agent. Follow up with potential clients utilizing various sales tool and software to streamline communications from salesperson to home buyer. Negotiated transactions and typed up sales agreements. Scheduled closings between buyer, lender, and title companies.• Led my team for the first 3 months making up 80% of sales and was awarded for surpassing sales goals and meeting the customer’s needs. As well as working to implement SaaS to our Sales Department.• Selected over peers to be the company’s primary home and properties presenter due to my ability to present to prospective buyers, and due to my industry high conversion rates.

Was promoted to help as a liaison between Classic Homes and the SaaS provider to streamline communications and ensure continuity with the implementation of a new software. Helped ensure the software implementation met strict timelines without affecting the quality of our homes or services. Ensure warranty requests are completed via the new software in a quality and timely manner. Work with subcontractors to efficiently use the new software to schedule with customers. Work with builders to help streamline the construction process and deliver a quality product.• Selected to be the Subject matter expert for implementing SaaS into the day to day for all Warranty Agents. Was the main point of contact for all Software implementation.• Was handpicked by the CEO as the top warranty rep due to my ability to get work done and get our software implemented under strict time constraints.

Manages projects, coordinates and motivates Subcontractors and Vendors to build high quality homes. Supervises the construction effort to ensure home completion in accordance with design, budget, schedule, customer goals and company objectives. Schedules all aspects of the building process including material orders, installations and job phases. Recommends and implements approved procedures to reduce issues in the future. Accurately completes paperwork and provides status reports as required. Continues education in OSHA and safety, means and methods, codes, management skills, new technology and products.• Was highly recommended by colleges due to ensuring jobsite or home safety under OSHA regulations. Saving the company time and money.• The construction site was ranked number 1 due to our industry leading builders.

As a retail sales manager, you’re ultimately responsible for the success of the store through hiring, development, and discipline of employees to ensure an outstanding customer experience. Help the team to exceed sales and customer experience goals while creating an environment where great people can shine. Performing role plays, supporting the team and assisting with customer transactions, and interviewing/hiring winners will be the tools to succeed.• First Corporate Sprint store in Oregon to meet all 3 emerging product goals. (Tablets, Sprint Phone Connect, and Mobile Broadband.) • Established track record of exceptions sales results. Trained over 15 service salesmen at a time on various winning sales techniques.

Cross-trained in all facets of the marketing business including Team development and management, Leadership, Client Acquisition and Retention, Administration and Campaign Management.

Producing design ideas for displays and developing floor plans, creating special displays to promote a specific product. Deciding how to use space and lighting creatively making best use of a store's space. Creating branded visual merchandising packs to send to each branch of a store, giving feedback to head office and buying teams. Setting up displays, dressing dummies and arranging screens, fabric and posters sourcing display materials and hiring, borrowing or making props. Making sure that prices and other required details can be seen. Training sales staff on how goods should be displayed when taking down old displays.

Expertise in handling all types of inbound telephone calls, from order taking, to survey making, Conducting customer, employee satisfaction surveys, and voter, general population surveys. Expertise in Data Entry, excellent listening, phone skills and verbal communication.

Providing excellent customer service and courtesy. Taking and giving out orders from the customers in a fast paced and high volume working condition with a positive attitude, Strong, Highly efficient customer service skills, Balance cash drawers, Answer questions from the customers with regards to the menu items and other special services offered by the store, Utilizing positional skills, Uphold and apply the company’s health and safety guidelines and follow all company policies and operational procedures, Provide quality products and services while advocating a safe and clean environment to make sure that one hundred percent customer satisfaction is being provided.