Rea Sanchez Email & Phone Number

National Capital Region, Philippines

- Handling 7 FTEs working with B2B collections and VMS account reconciliation.- Doing reconciliation of accounts against the payments made- Doing reconciliations of Payroll VMS (Vendor Managed system) timesheet tool record against recorded in People Soft (acctg system) and coordinate with respective department to resolve any payroll discrepancy disputes. - Handling client disputes and escalations- Weekly call with client for LoB/processes performance discussion- Monthly/Yearly Team performance assesment

National Capital Region, Philippines

- Responsible for conducting quarterly audits per accounts within TCS projects. conduct Risk compliance and self assessment for regulatory and ISO compliance.- To ensure that all accounts are complying with contractual, regulatory restrictions per country level, and operational requirements to meet SLA/KPIs.- Also assigned as TCS Phils, IOU BCM and Risk Officer who communicate directly with each units (RCML) relationship crisis management leads to ensure BCP readiness and documentation are being reviewed semi annually. - As a Risk Officer, also monitor and review documentation of units monthly/quarterly test drill align with unit's BCP strategy/RTO client requirement (working remotely, Staff dispersal, work relocation), this is to ensure that all unit are prepared during bcp situation without operational breaches and with continuity of operation. - Also reviews admin drills such as Fire drill, electrocution, Bomb threats drill.- As Crisis Mgmt lead, I am also responsible in sending out information or news through email to all the project leaders and RCMLs for any possible business/operational interruptions such as Weather Condition/advisories and Other Natural calamities and disruptions, pandemic situation, human threats. etc. - conducts semi annual Risk Register review per unit. This is to track the risk that may arise operationally and per process level and, identify corresponding mitigation to avoid contractual breaches. - conducts Contract review (traceability Matrix) this is to ensure that project unit leaders were able to review the contracts yearly or as necessary if there are changes on the contracts. (additional scope or Change requests).

Philippines

- Supervises 21 associates under 2 sub Teams. (Airline company)o 7 FTE under Revenue Accounting Team – Manage the team who handles Cash Application, Invoice Billing, Prepaid accounts, Accruals, Journal Entries, Bank Reconciliation and Balance Sheet Reconciliations. Performed approval for each of the tasks prior to execution or posting in Oracle system.o 14 FTE under Refunds Team – handling different types of refunds to passenger, could be thru bank accounts or thru credit cards depending on the original form of Payment. The team also handles Chargeback and Fraud cases where it is being directly communicated to the Credit card banks. (System: Skyspeed Navitaire)• Monitor and handle Team’s Attendance, performance and career progression.• Perform Coaching sessions and performance evaluation.• People Engagement Committee Lead where all People advocacies and engagement programs are being managed having 15-20 Team Members. It includes Rewards and recognition programs, budgeting for monetary rewarding, Town hall meetings, Team Building activities, Skip Level meetings and other non-work related events but will add on to employee’s engagements.• Transformation Committee Lead where it deals with all process innovation initiative of employees. This committee was created to monitor & engage the team in submitting process idea improvements. We are managing the idea cycle from submission until implementation and validate corresponding client savings.• Support Lead for Accounts Payable Team and help out AP Lead in managing the team’s requirement such SLA, Quality, Productivity, company requirements Control Charts, defect Log analysis, volume forecasting, and capacity planning.• Handle weekly and monthly client calls.

Uptown Tower 3, Taguig City Philippines

-Supervises 30 associates and conducting coaching sessions and performance evaluation monthly and annually.•Support KT & RKT and transitions of PTP processes for Asia Pacific Countries such as China, ANZ, Indonesia, Malaysia, Singapore, Thailand, Japan, Vietnam, and Philippines.•Handling process such as Invoice Processing, Payments Processing, Vendor/Supplier Master data creation, Travel and Expenses processing.•Ensure that all SLA's are being met on a daily and monthly basis, thus generating SLA report for AP Processes and any missed items a corresponding root cause analysis will be created•Manage and supervise the quality and productivity output of the team. Provide root cause analysis to prevent repetitive work and ensure metrics and SLA are met. Created Team’s productivity tracker to monitor individual’s performance and team’s efficiency and utilization rate.•Serve as the main contact person for any escalations from the client. Review process should be strictly done with root cause analysis to provide better resolution& improvements internally and for client expectations.•Assist team management on the hiring process and interviews and new member training•Develop strategies to promote team member adherence to company or client and performance goals•On Top for the teams process standardization and improvements of the processes.•Creation and reviewing process documentations until client approval. Review process every Quarterly.•Handles Daily, Weekly & Monthly Operations call with the client and management.•Monitoring daily operations and perform monthly Operations review in line with SLA's together with the team's POC and Junior Team Leads•Accounting ERP's handled; SAP, DFM, Axapta, JDE, SAGE, Sunsystem, Kanjo Bugyo, Exact, & Exchequer

Cybergate Tower 3, Mandaluyong City Philippines

• Supervises 15 associates under Vendor Reconciliation Team• Conducting one on one monthly coaching for performance evaluation of team members.• Monitoring Team’s performance, attendance, processes and ensuring all day to day activities are being met in accordance to client’s expectation and SLA’s. Tableau reporting has been in placed to monitor team’s productivity result every 4 hours and ensure that agents are meeting their daily target.• Team’s responsibility is investigation and analysis of Vendor Accounts. Whether with Open Credit note to be collected from the Supplier, monitoring and clearing Down payment and Direct debit payments, analysis on overdue unpaid invoices and processing Vendor returns and refunds from the supplier catering Global countries (APAC, EUR, AM, LA, ME, AFR)• For Credit Notes, have to ensure that the team is doing investigation properly, and able to collect CN from the suppliers.• For Down payment and Direct Debit, monitor the team to ensure that they able to clear outstanding open items and be reconciled against the invoice on a monthly basis. • Generating Ageing and reduction report to monitor completion target rate every week.• Created Process documentations for the above process types and reviewed/approved by the client• Received several recognition as “Top Team Lead” under the Project/Client. • Several projects assignment and process Standardization that resulted to a cost minimization like merging of 2 team’s into 1 due to process similarities. Avoidance on duplicate work, and maximizing team’s Capacity for further analysis and investigation• ERP : SAP

Cybergate Tower 3, Mandaluyong Philippines

• Initially assigned in Invoice processing (Processor) such us Non-PO, PO and Intercompany invoices from Simple to complex cases. (Front End Team for Western Regions, e.g. US, CA and TT) • Meeting daily Productivity target and ensure 100% quality of work• Assigned to be part of Back End / Resolution team processor wherein handling complex cases and problematic invoices that undergo Invoice Approval process. With close coordination to the client for timely resolution and payment of invoices.• POC For team’s workload allocation and serve as the SME of the process should there be any process issues or clarifications• ERP & Toos: SAP + WQM (Work queue management) / Helpdesk where responsibility is to handle vendor or client inquiries and be able to resolve requests or escalation within a timely manner.• Consistent Top Performer and receive prestigious recognition as Accenture’s “A-list” Employee of the year 2011.

Cybergate Tower 2, Mandaluyong City Philippines

• Processing and encoding new enrollment application for healthcare plan in accordance to HIPAA rule - Ensure that all members demographics are being encoded correctly and accurately into the system under their selected insurance plan (Life, Dental or Medical) Assigned as POC for Client issues and escalations.• Assigned as an SME and attending client calls to coordinate all the process issues and clarification and be resolved and process the enrollment forms on time.• Has been assigned as an Auditor of my co-trainee during training days (newbie) because of the quality results of the processed documents.• Part of the creation of automation tool for new Member enrollment wherein it automatically encodes all members demographic into the system without human intervention which can enroll 100 enrollments vs. manual processing of 10 per hour.• Received certificate of recognition who observe Accenture core value "Integrity" for year 2008.• ERP : WGS 2.0