Mohammed Aslam Email & Phone Number

Bengaluru, Karnataka, India

As a leader in developing and managing senior-level strategic service partnerships with our largest global customers, I excel in identifying service improvement opportunities, managing key client escalations, and delivering proactive service reviews. My role involves driving critical escalation management processes and fostering collaboration across.

Bengaluru, Karnataka, India

Managing a team of credit control across North America Collections (KSA/GSA), Communicate the outstanding debt to the business, Responsible for providing leadership initiatives towards achieving strategic deliverables, staff development and managing internal stake holders. Mentoring the team to ensure the debt projections and targets are met (DSO, Revenue.

Bengaluru Area, India

Refinitiv is one of the world’s largest providers of financial markets data and infrastructure serving more than 40,000 institutions in approximately 190 countries. By combining a unique open platform with best-in-class data and expertise, we connect people to choice and opportunity, driving performance, innovation, and growth for our customers and.

Bengaluru Area, India

* I manage a team of customer support professionals across a broad range of products proactively managing customer issues and acting as a point of escalation for the team.* Coach staff to deliver superior customer service in line with global customer support guidelines.* Help the team Maintain and improve their key performance measures of the Customer.

Bengaluru Area, India

• Primary Responsibilities:
• Handling clients of two countries, Americas and Canada.
• Responsible for maintaining strict service levels with client activities.
• Responsible for managing escalation from front line, stakeholders and account manager.
• Promote flow of knowledge within the business group to meet service targets and improve data flow/mapping knowledge.
• Participate in multiple projects simultaneously to a high standard in a global and dynamic environment.

Bengaluru Area, India

• Primary Responsibilities:
• Responsible for recruiting, orienting, training.
• Oversight of all aspects of staff performance; performance evaluation, progressive discipline.
• Leadership in the setting and achieving of strategic and organizational goals.
• Established training programs for staff in regard to all aspects of workplace performance and professional development.
• Responsibility of tracking any process changes for creation and up gradation of training modules.

Bengaluru Area, India

• Primary Responsibilities:
• Loan boarding
• Preparation and regular update of Dash board reports
• Update appraisal and other loan information including payment processing and posting on REAL Synergy and other reports.
• Normalization and preparation of financial statements and reports, Tax and insurance monitoring including maintenance of escrows.
• Coordinating activities of the department with the manager/director to include work flow to prepare daily wires (funds transfer).Company Name: Ocwen Financial Solutions LtdDates attended: July-2007-June.

Bengaluru Area, India

• Primary Responsibilities:
• Supervise and lead a group of Customer Relations associates to meet the required objectives.
• Coordinating activities of the department with the manager to include work flow monitoring, training, reporting and special projects
• Supporting the team with process related questions and resolving the same to ensure appropriate escalation.
• Continuously train, lead, motivate and develop staff members to ensure that the team meets HRD standards as defined by Ocwen Management for the process.
• Formulating plans/practices to enable the team to maximize their output in terms of productivity and accuracy.

Primary Responsibilities: Taking inbound calls from customers & Making outbound calls to borrowers of loans that are being serviced by Ocwen. Update customer information, respond to customer Queries, verify document and loan accuracy, loan setup and related projects. Expertise in resolving escalated customer service issues.

Primary Responsibilities: Making outbound calls to the customers and Verifying credit card transaction to ensure if it was legitimate charges, discussing credit card account activity with the customers. Keeping in touch with the customers to ensure that they get updates about the account activity.

Mba, Marketing

Mba

Gdba, International Business, Crm

Education record

Education record

Mba