David Anderson

David Anderson Email and Phone Number

Global Digital Transformation, PMO Business and Technology Delivery Manager @ DJA Consulting, LLC
David Anderson's Location
Greater Philadelphia, United States, United States
David Anderson's Contact Details

David Anderson personal email

About David Anderson

Digital Transformation | PMO | Project Management | Technology Delivery | Cyber Security | Agile | Waterfall | SDLC | Product Management | Business Analysis | Mergers, Acquisition, Divestitures, Joint Ventures | P&L Accountability | AI / ML | RPA | Cloud | Big Data | Process Improvement | CIO, CTO Responsibilities Delivered Fortune 500 Innovative Digital Transformation initiatives for Business, Technology and Startup divisions in the Financial Services Credit Card Industry Consulted in multiple industries including financial services, life insurance, mortgage, and real estate to deliver powerful solutions to complex business, technology, operational, and AI challenges Extremely technical and talented business program, project, technology, and business delivery leader with proven successes across global industries, technologies, and project methodologies Extremely proficient in working with Cyber-Security supporting Penetration (PEN) and vulnerability testing including hardware and software encryption to ensure security of internal, external, and cloud-based systems are secured by access, data in transit and data at rest Improved online customer engagement through customer Focus Groups, online digital Heat Maps, customer Journey Mapping, real-time user experience (UI, UX) analysis and Web Analytics Recognized for professional leadership and soft skills to quickly overcome obstacles, build consensus, and align stakeholder objectives to deliver on-time and under budget programs Directed program, project technology and business operations in highly regulated industries Proven Product Development experience delivering large-scale innovative business development and complex technology initiatives with P&L accountability Expert knowledge creating business and system process maps of business, customer, and technologies, to define and implement requirements, controls, epics, features, and stories Skilled at Quality Assurance (Q/A) testing using manual and automated scripting Directed Global Disaster Recovery, Data Center Failover and Resiliency efforts Consulted on AI solutions for Marketing, Acquisition, Rewards, Disclosure and Compliance systems

David Anderson's Current Company Details
DJA Consulting, LLC

Dja Consulting, Llc

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Global Digital Transformation, PMO Business and Technology Delivery Manager
David Anderson Work Experience Details
  • Anniemac Home Mortgage, Homehunt (Tek Consulting)
    Senior Pmo Business And Technology Delivery Leader
    Anniemac Home Mortgage, Homehunt (Tek Consulting) Jul 2021 - Present
    Digital Transformation and Executive Leader supporting the newly formed HomeHunt Real Estate Search CompanyDigital Transformation | PMO | Technology Delivery | Vendor Management | Real Estate Innovation• Managed five complex and innovative digital work streams to transform the Real Estate Industryo Real Estate IDX (Internet Data Exchange) implementing advanced search, marketing, and real-time notifications for real estate and hidden inventory listings (pre-foreclosure, foreclosure, bank owned properties (REO), HUD and For Sale By Owner (FSBO) properties for consumers, loan officers and real estate agentso Customer Data Platform creating a 360 degree customer centric view leveraging Amperity and multiple vendor technologieso Marketing Automation Platform implementing HubSpot Customer Relationship Management (CRM) Systemo HomeHunt.com website transformation updating implementations of Zoho, Ylopo, Google Analytics, SEO and LayeredMarketing.como Ring Central customer contact center implementation to automate inbound and outbound calling, IVR and one to one customer text messaging to generate qualified mortgage leads• Lead Management and Artificial Intelligence (AI) data enrichment to increase customer lead quality by leveraging Jornaya, V12data.com, Infutor, Sales Boomerang and multiple other vendors for internally generated organic, Zillow and Realtor.com lead prospects• Created and provided weekly C-team updates identifying and communicating progress and risks
  • Dja Consulting, Llc
    Global Technology And Business Leader
    Dja Consulting, Llc Mar 2009 - Present
    Middletown, Delaware, Us
    PMO | Project Management | Product Management | Business Consulting | Technology Delivery• Proven cross functional Leadership skills to work with all levels of management• Strong Business Analysis and Business Outcome expertise with P&L accountability• Expert knowledge of business and technology process mapping to mitigate project risks• Experienced working with Customer Journey, Legal, Compliance, Regulatory, Digital UI/UX, Call Center and IVR teams to define and implement requirements, controls, epics, features and stories• Accomplished at managing enterprise and global initiatives using Waterfall and Agile methodologies• Solid Vendor Management skills to quickly define and identify technology integration challenges• Versed at working with Information Security supporting Penetration (PEN) and vulnerability testing• Successes working with Performance Engineering to ensure a friction less customer experience• Skilled at Quality Assurance (Q/A) testing using manual and automated scripting• Implemented Dev/Ops, internal and external production alerting proceduresExperience• Senior Vice President, Practice Lead (DecisivEdge) –Business Architecture and Strategic Planning - Defined Credit card marketing & acquisition strategies for a Student Lending company - Managed 13 technology work streams for the CIO of a Student Lending Fortune 500 company to divest the firm into two separate corporations - Consulted and resolved numerous technology challenges to merge an acquisition by a mid-tier student loan processing company’s CASHNet product and payment gateways• Consultant (Bank of America) - PMO and release management responsibilities for US Card Marketing and Operations• Consultant (eBay (formerly Bill Me Later)) - Defined the online technology road map to leverage 3rd party affiliate marketing and SEO technologies to deliver marketing and loyalty programs
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  • Cr24, Inc.
    Chief Client Officer
    Cr24, Inc. 2018 - Present
    Wilmington, Delaware, Us
    Cr24 is an Ai software product company, enabling the digital marketing sector, by changing the current eCommerce content development, testing, and deployment paradigm. Cr24's cloud-driven SaaS software catalyzes Clients marketing operations and lift in B2C, and with B2B channel partners, for eCommerce campaigns within global Financial, Health Services, and online Loyalty Retail markets. Cr24’s CONVERGENCE-method focus for marketing, design, and technology intelligence stays far in front of the increased speed-of-inquiry of today’s digitally-socializing consumer. Cr24’s benchmark ējis® product suite deploys to ensure stronger digital asset functionality and compliance, and consumer activity and revenue models for Client success. ējis® patent-pending platform and APP's, enable millions of consumers and their Client organizations to meet this ever-increasing need, every day.
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  • Voya Financial, Resolution Life
    Program (Pmo), Project And Technology Delivery Manager (Technology Divestiture Management)
    Voya Financial, Resolution Life Sep 2020 - Jun 2021
    PMO | Technology Delivery | Project Management | AI and ML | Vendor Management | Life Insurance• Managed project and technology delivery to build out new greenfield infrastructure and security for Amazon Cloud, Azure AD, Outsystems, Mulesoft, Newgen, Global Relay, End User Services, VDI and worked with vendors, Cognizant, InfoSys, DXC, Proof Point, Global Relay, NewGen, Syncplicity, Everis• Managed Artificial Intelligence (AI) /Machine Learning (ML) proof of concept project in order to automate the conversion of over 100MM records• Managed the Life Insurance policy conversion project from Oracle OIPA, ACES and RPS, LifeCAD, GARWin, Vantage from Voya to Resolution Life including image migration from Oracle I/PM and Wise• Responsible for all PMO and Project Management activities including creating, reviewing Statements of Work, Investment Proposals, Change Controls and Intellectual Property supporting the divestiture
  • Dupont
    Global Program Pmo And Technical Delivery Manager
    Dupont Nov 2019 - Feb 2020
    Wilmington, De, Us
    WAN | LAN | Wireless | Voice | Firewall | Network Monitoring | Physical Site SeparationsWorked through ATT Consulting to mange Global SPIN telecommunications implementation across 30 countries in APAC, EMEA, and North America.
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  • Barclays
    Global Program Pmo, Project And Technology Delivery Manager
    Barclays Jul 2017 - Oct 2019
    London, Gb
    AppDev | API | Cloud | Database | Network | Back Office, Customer Agent, Mobile and Web deliveryManaged over 50,000 hours of global and TSYS vendor development comprised of over 300 stakeholders to deliver a digital customer credit card control product that is a market differentiator. This product allows credit card customers to set lock/unlock charging privileges, manage transaction authorizations by setting spend limits and merchant category controls for primary and authorized card users and enabled real-time email and push notification alerts for account and controls activityWorked directly with the largest authorized sports merchandiser for a National sports league to implement enhanced encryption and financial tokenization technologies to strengthen the protection of consumer data e.g. PII/PCI to provide instant purchase credit and transaction authorizationLed the comprehensive re-architecture and modernization of a Bank’s credit card payment processing and settlement systems including integration with 13 vendorsExtensively worked with Global Information security to ensure that financial products delivered met stringent cyber-security and encryption requirements including data in transit and data at restExtremely versed in the financial industries control, compliance, regulatory and legal regulations for customer data including Personally Identifiable Information (PII), Personal Credit Card Information (PCI), NACHA and the California Privacy ActManaged Program, Project and Product vendor agnostic new technology development and product delivery using Agile, Command Query Responsibility Segregation (CQRS) patterns, event driven asynchronous sourcing, Continuous Integration and Continuous Delivery (CI/CD), and established Development and Operational (Dev/Ops) post production global support models
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  • Decisivedge, Llc
    Senior Vice President
    Decisivedge, Llc Nov 2012 - May 2014
    Newark, De, Us
    Delivered Technology, Business and Financial successes in the Student Lending Industry
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  • Bank Of America
    Svp Ecommerce - Online Product Sales, Marketing, And Business Intelligence Solutions
    Bank Of America Mar 2008 - Mar 2009
    Charlotte, Nc, Us
    Created and developed the comprehensive strategic (3 to 5 yr) and tactical (1 to 3 year) - eCommerce enterprise-wide online, online to offline and offline to online marketing, channel and segment strategies and initiatives crossing all consumer lines of business for financial products and online services for the senior executive management team reporting to the President of Consumer and Small Business Banking. This was accomplished by partnering , consulting and negotiating agreement, with multiple strategic product executives to leverage over 9.2 billion enterprise customer interactions to develop innovative cross channel and cross functional strategies and deepen customer product and service relationships through sales, service and customer advocacy for North America Credit Card, Checking, Savings, CD’s, Mortgage, Home Equity, Insurance, Auto Dealer Financial and Brokerage services across bankofamerica.com, banking centers, text chat agents, call centers and mobile banking customers▪ Executed against identified strategies by leading detailed designs, pilot initiatives and developed implementation strategies to promote customer satisfaction, revenue generation, profitability and increased market penetration for multiple customer segments. This also included collaborating with the Bank Center of the Future executives to define how surface computing and leading edge banking center technologies are deployed to the eCommerce channel▪ Defined and aligned the North America sales, service and consumer relationship management product sales, service priorities and strategies across all consumer product lines for the next generation of the Bank of America Web 2.0 customer sales and service experience▪ Managed the comprehensive marketing review of the BankofAmerica.com website and identified over 3500 additional marketing opportunities, and developed the tactical and strategic business plans to deliver incremental in-year and multi-year product strategies
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  • Bank Of America
    Svp Ecommerce Product Sales, Marketing, Operations And Technology Solutions
    Bank Of America Oct 2005 - Mar 2008
    Charlotte, Nc, Us
    ▪ Led the large-scale integration and standardization of MBNA.com and BankofAmerica.com corporate web sites. This included working with senior executives, the marketing teams, user experience teams, customer focus groups, legal, compliance, risk, and corporate governance to define the brand, marketing messaging, URL’s, transition pages, re-direction of Internet traffic, operations, reporting and site monitoring▪ Directed the planning and integration of all US card Internet technologies including building consensus across organizations, managing multiple internal and vendor technology requirements, management of content, infrastructure, capacity planning, vulnerability assessments, fulfillment, site monitoring, and operations▪ Managed the cross-channel integration and extension of marketing content, disclosures and fulfillment for over 200 MBNA US Card affinity products into 5000+ Bank of America banking centers Coordinated over $20MM in eCommerce project impacts to deliver Bank of America’s largest US Card technology initiative – over $100MM - that provided extensive flexible card pricing solutions across all Bank of America marketing and fulfillment channels. This included directly managing a team of 16, and indirectly managing over 100 people on internal and external business and technology teams▪ Increased the US Card online sales application completion and close rates by over 10% by leveraging consumer focus groups, heuristic reviews and six sigma methodologies to implement best-demonstrated practices from both organizations▪ Directed a core multi-functional eCommerce team, and managed multiple vendors to support all online business as usual projects for .com, online sales, and rewards sites
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  • Bank Of America
    Mbna America – Wilmington, De – First Vice President - Director Of Ebusiness
    Bank Of America Oct 1999 - Oct 2005
    Charlotte, Nc, Us
    ▪ As part of the original MBNA Internet Start-up team, defined MBNA’s Internet, online banking, infrastructure, new product development, IT and CRM strategies that grew to provide online services to over 10 MM online customers▪ Directed the ideation and implementation of U.S. Card non-endorsed and Affinity Marketing products, Online Rewards, Small Business and International multi-million dollar e-business new product development projects to generate new account growth, significantly reduce expenses and increase revenues while being held accountable to the P&L▪ Managed the execution of Marketing strategies, business development, technology and operational initiatives for MBNA.com
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  • Bank Of America
    Mbna America – Wilmington, De – First Vice President - Director Of Ebusiness
    Bank Of America Oct 1999 - Oct 2005
    Charlotte, Nc, Us
    ▪ Directed the business and technology integration and online marketing for the American Express product across all core online systems including the expansion of online dispute functionality while managing the efforts of internal and multiple external vendor resources to deliver a superior online product▪ Directed from inception to implementation Bill Pay Choice, an industry first, electronic bill pay service that accepts payments for bills funded with a Visa or MasterCard to merchants who do not accept credit card payments▪ Led the development and implementation of content managed online Internet systems that support over 10,000+ Internet applications for five countries in multiple languages▪ Managed technical product integration with MBNA’s affinity (LL Bean, AAA, etc.) and Financial Institution partners and the industry first Edward Jones /MBNA 10,000 franchise platform supporting credit card efforts▪ Managed over $15MM in budgets for numerous Internet vendors to host, maintain and enhance multiple .com, acquisition, rewards and international websites, including resource prioritization while holding vendors accountable to maintain a 99.5% uptime for all Internet sites▪ Extended US Card marketing, process & technologies internationally including the UK, Ireland & Spain▪ Partnered with the MBNA UK team to launch online credit card products for Virgin Money, AOL UK, Alliance & Lester, core and rewards products▪ Performed comprehensive customer, client and vendor relationship management responsibilities ▪ Evaluated new businesses and technologies to support future strategic initiatives
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  • Bank Of America
    Mbna America – Wilmington, De – Vice President - Business Application Development
    Bank Of America Sep 1993 - Oct 1999
    Charlotte, Nc, Us
    ▪ Held various management and technical positions with increasing responsibility in Credit, Customer Activation, Customer Retention, Loyalty Marketing and Customer Solutions departments▪ Developed and directed multi-million dollar innovative business solutions, built financial models, cost justifications▪ Led from conception to implementation a $2.5MM corporate one-to-one marketing customer call center solution that enabled over 2000+ representatives in 5 separate U.S. regions to automatically identify and score customers for activation, retention, and cross-sell opportunities yielding over $50MM NIBT▪ Developed a File Net OPTICS solution for automating disputes that reduced the manual processing of customer close and credit balance refund requests over 50% ▪ Managed computer operations, corporate technologies, LAN and OCM svcs▪ Credit Card lender responsible for extending lines of credit to customers who met the stability, ability and willingness to pay lending guidelines
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David Anderson Skills

Strategy Vendor Management Crm E Commerce Management Banking Leadership Business Development Marketing Product Management Analytics Project Management Integration Cross Functional Team Leadership Product Development Executive Management Start Ups Credit Cards Risk Management Process Improvement Business Process Improvement Resource Management Business Strategy Financial Services Strategic Planning Enterprise Software Business Analysis E Commerce Optimization Marketing Strategy Consulting Email Marketing Online Marketing Call Centers E Commerce Seo Product Marketing Green Belt Six Sigma Relationship Management Mergers And Acquisitions Business Planning Web Analytics Budgets Business Intelligence Program Management Team Management Team Building Segmentation Credit P&l Ownership Sales

David Anderson Education Details

  • Bs, Cis Goldey-Beacom College
    Bs, Cis Goldey-Beacom College
    Cis

Frequently Asked Questions about David Anderson

What company does David Anderson work for?

David Anderson works for Dja Consulting, Llc

What is David Anderson's role at the current company?

David Anderson's current role is Global Digital Transformation, PMO Business and Technology Delivery Manager.

What is David Anderson's email address?

David Anderson's email address is re****@****ail.com

What schools did David Anderson attend?

David Anderson attended Bs, Cis Goldey-Beacom College.

What skills is David Anderson known for?

David Anderson has skills like Strategy, Vendor Management, Crm, E Commerce, Management, Banking, Leadership, Business Development, Marketing, Product Management, Analytics, Project Management.

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