Analytical Consultant
San Francisco, California, Us
❖ Part of the Data Analytics and Quality Control team performing data mining on unstructured customer remediation data to find patterns and testing it for ad-hoc and root cause analysis using Python, SQL, Power BI, and SAS❖ Led the identification and execution of customer remediation initiatives across diverse business units, including finance, retail, merchandise, and real estate, ensuring precise data analysis and execution for over 150 cases❖ Developed stored procedures and triggers in SQL to automate data validation processes and ensure data integrity, reducing errors by 60%, also implemented SQL views to create virtual tables that simplified data access and improved reporting capabilities❖ Maintained 20+ Power BI dashboards and reports, providing stakeholders with real-time visibility into the progress and outcomes of customer remediation initiatives❖ Implemented SQL joins and subqueries to combine data from various sources, enabling a comprehensive view of customer profiles and transaction history, and leveraged SQL indexing and optimization techniques to improve query performance and speed up data retrieval for timely customer remediation actions❖ Created secure pipelines for migration of financial data across different locations using Confluence and Data Management system for over 1 million records❖ Conduct regression analysis, decision tree analysis, and other statistical techniques to identify factors contributing to customer complaints and remediation requests❖ Implement machine learning algorithms, such as logistic regression, random forests, and neural networks, to identify high-risk customers and preemptively address their concerns❖ Monitor service level agreements (SLAs), resolution rates, customer feedback scores, and Net Promoter Scores (NPS) to assess the effectiveness of remediation initiatives