Laxmi Singh Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Planning & Managing the Quarterly Calendar programs with a competency-based score of 4.20 out of 5.Consistent quality check of existing training partners to ensure quality delivery. Assessment & monitoring of new training partners to ensure quality delivery, business context and alignment to the org values and LnD vision.-Working with HR Business Partners and Assigned Business Lines on key behavioural and leadership requirements. -Offering curated learning interventions, coaching and mentoring support to Businesses.-Partnering on the Employee Experience initiatives. Identifying the top themes to enrich the employee experience by using the Design Thinking framework. -Offering Group Coaching & need based one to one coaching support for the high potentials as part of the Talent program. -Conceptualization and Execution of the Managerial development & Expert development program, in line with the organization ask, with an aim to reduce attrition, enhance team engagement and contribute to the upskill across layers. - Appropriate branding and evangelization of learning initiatives and positioning LnD as a Centre of Excellence. -Driving 4 training days/ 32 hours per year -Promoting a teach back culture via a speaker series, (internal leader and external industry expert) as a means to enhance employee knowledge and engagement. - End to end management of the Internal trainer program to promote a teach back culture at Socgen and reduce external vendor dependency.-Conceptualize, plan and execute bespoke offerings basis the Business Line requirement.-Working on key initiatives with the Talent team to develop the high pots in the organization.-Conceptualize, plan and execute the key initiatives for the Women in Leadership Program across tiers

Bengaluru, Karnataka, India

The earlier part of my career has been spread across hospitality and banking, managing HNI & Large Corporate Relationships and across roles / functions. This has been instrumental in giving me the confidence to interact and communicate effectively across various levels; to understand people and to be able to identify and assist in their personal & professional growth. In the process, I have learnt a lot and continue to hone my personal skills and connect. As a professional trainer & coach I assist corporates to identify the gaps in competencies of its employees and bridge that through relevant interventions. I continue to work in independent projects across corporates by working with business and L&D teams to design and deliver suitable interventions for their employees to bridge the competency gaps thereby creating greater ROI for organizations.

Bengaluru Area, India

Certified in the Dale Carnegie Course, High Impact Presentation & Leadership.• Worked towards competency mapping, need base analysis , suggesting relevant interventions for greater ROI across organizations.• Return on investment / live testimonial reports to the corporate from participants.• Noteworthy clients include Citibank N.A., Artech Infotech Systems, Alcon Laboratories, Genpact, Swiss Re Shared Services India Private Ltd., AIG Data Services Private Limited, Maruti Suzuki, BMW, General Motors, Maruti NEXA, NIIT Institute for Process Excellence, Indus Towers, Pepsico, Tata Communications, Reliance Industries, Bharat Petroleum Corporation LTD.

Bengaluru Area, India

• Responsible for managing client experience and end to end service of multiple HNI clients.• Providing a superior end-to-end client experience with preferential and differential service delivery leading to increased overall client satisfaction and Net Promoter Scores (NPS)• Ensuring adherence to regulatory policies and control procedures across transactions and effective troubleshooting / exception management to ensure seamless processing. • Supporting High Net Worth Personal Bankers to source and on-board new clients and deepen existing client relationships. • Identified and closed several cross-sell opportunities for existing clients without compromising on compliance oversight and control requirements.• Ensured all clients received professional service/support in timely fashion and effective manner, while adhering to all internal policies and procedures.

Bengaluru Area, India

· Stellar role in promoting client first culture, rewards & recognition programs across the bank building ownership and accountability across levels.· Conceptualized and executed client excellence initiatives & consistent reiteration of core values resulting in increased customer satisfaction across the franchise· Liaison with key stakeholders for seamless execution of campaigns, promotions, final launch and measurement of impact· Single Point of contact for the Asia Pacific regional team· Efficiently analyzed Problem Incidence trends, root causes for process enhancements leading to better client experienceProjects Spearheaded:· Welcome Calling (Cards) : On-boarding program for newly sourced cards (0-100 days) resulted in achieving higher activation and spends· Statement Delivery Rationalization (Cards) : Resulting in 10 % conversion to SOE and substantial cost saves for the business.· Citi Encounters :Mystery shopping exercise conducted by the Country Business Manager to experience product, process and service delivery, leading to suggestions / process enhancements and best practices sharing· Client Appreciation Initiative : An APAC initiative – connecting employees and clients resulting in 58 % increase in customer satisfaction index· Walk the Talk : A live role play exercise for senior management to experience Customer Pulse first hand; review products and processes and suggest key process enhancements· Net Promoter Score Survey : A customer satisfaction and loyalty survey across businesses; facilitating the UAT, identifying improvement areas and working in close coordination with the regional team for timely and successful launch· Citibank Financial Literacy Program : Promoting financial literacy through internal and external channels

Headed Branch Controls for East and Central region; responsible for best practices and quality assurance for a total of 50 branches.Reviewing the credit appraisal process in the branches to ensure adherence to the policy, identify the current risks associated with PL business and find solutions to them.Regional Compliance Co-coordinator to ensure smooth audits.Tracking Issues, escalation of critical and repeat issues, suggestion of process improvements. Preparing the East, Central and South division for the Asia Pacific Audit Risk and Review, for successful audits in 2004, 2007 & 2008.National level trainings – Control Enhancement Training, Compliance Refreshers

Kolkata, West Bengal, India

Sales and Service reporting to the regional head, KRAS included agent on boarding process, sales productivity, organizing promotional campaigns & road shows

Kolkata, West Bengal, India

Part of the start up team at ITC. Key responsible areas included sales, service and training.

Bachelor Of Arts (B.A.)

Diploma; Ba, Airline Ticketing & Reservations, Tourism & Marketing; Hotel, Cargo And Courier Management; Computer

English Hons) Active in Debates and Interschool competitions.

Associate Of Arts (A.A.)