As a Senior Program Manager at HARMAN India, I oversee and manage IT services, SaaS applications, ITSM practices, service delivery, and application support on a global scale. With 24+ years of experience in various capacities as an Operations Leader, Sr. Program Manager, Sr Manager, and Project Manager, I have successfully delivered multi-million dollar projects for high-profile customers in the Connected Vehicles, Automotive, and Telecom industries.My core competencies include developing and aligning the IT strategy with the organization's overall business goals and objectives, leading the Development, implementation, deployment, and management of SaaS solutions across the organization, overseeing the ITSM processes and frameworks in the organization, and building strong customer relationships and ensuring customer satisfaction. I am also well versed in DevOps and SRE processes and tools and have contributed to the pre-sales team on the revenue, margin, and financial projections for winning contracts across regions. I hold an ITIL certification and an Executive General Management Program from IIM Bangalore. My mission is to leverage my expertise and skills to deliver innovative and value-added IT solutions that enable business growth and transformation.