Prasanth P Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Played a pivotal role in transition of 200+ applications into Application Management Support ecosystem.Lead a team of process managers and manage Service Delivery.

Bengaluru, Karnataka, India

Leveraging market available Robotic Process Automation (RPA) tool 'Automation Anywhere' and IT Process Automation tool 'Ayehu Eyeshare' to automate use cases thereby eliminating manual effort and optimize cost.

Ensures that all new and amended services are designed from the ‘ground up’ to be fit for purpose and fit for use.Ensures that designs for new or amended services can be efficiently operated, supported, maintained and enhanced over their lifespan in a cost effective manner and in accordance with the service design.Ensures that designs for new or amended services adhere to the destination architecture and in accordance with any other standards and policies that may be applicable. Defines new Service Models for the support and maintenance of all new or amended IT Services.Verifies and agrees that the proposed components of new Service Models are fit for purpose and can be delivered operationally by Application Services.Manages the transition of the components of new Service Models into live operation through the Transition to Run process.Establishes the appropriate service levels required for new Services.Assesses the impact of modifying the service level for existing services.Ensures that the policy and standards for capacity management are correctly implemented.Ensures that new or amended services are safely and efficiently transitioned in to the live environment, with minimum impact on the business.Provides a consistent and rigorous framework for evaluating the service capability and risk profile before a new or amended service is introduced.Correct execution of the transition to run process and definition of the Service Acceptance Criteria (SAC).Ensures that the SAC is agreed with IT Innovation / Project Manager.Provides assurance that the SAC has been met successfully before new or amended services are released into the production environment.Ensures that clear and comprehensive plans are produced and made available to IT Innovation to enable them to align their activities with the service introduction plans.Engages with technical design and project managers to promote awareness and compliance with service introduction quality plans and processes.

Bachelor Of Science (B.Sc.), Computer Science

Activities and Societies: None

Computer Science