Ramkumar P Sridharan Email & Phone Number

Experience:Resulticks Edge Solution Technologies Private Limited. (Aug 2022 to till date) | Head – Customer Success (Managing their Global Customer Support and global Implementation Teams), a Cloud based SAAS product company which focuses on Customer Data Platform, Omni channel Digital Marketing, Connected Experience company. Reporting to the CEO of the Company.• Analysing, monitoring, and managing a team of tenured Solutions Architect, assist Program Managers & Project Managers, Python, Dot Net, DB Developers. Defining Project Scope, requirement, Plan of High-Level Implementation Project Plan along with Activity Tracks & Milestones along with overall Project Governance• Assist for a Cloud based SAAS product-based company, managing entire Support Operations. Reporting to the CEO of the Company.Managing Global support and handling their key customers and single handedly starting off from the scratch with the teams, and analysing the history and charting out plans to improve.• Execute the assigned market CX and operational strategy to achieve the company targets for the market. Collaborate with CX teams that support the application process journey including Process Management and Partner Client Managers to provide a complete solution and industry best customer experience to customersAcsys International (October 2018 to July 2022) | Head – Global Customer Services Excellence for a product-based company, managing their entire Global Support Operations. Reporting to the CEO of the Company.• SPOC for Global Audits (External & Internal) – PCI-DSS, ISO, ISMSetc.Working with internal teams and suggesting cost optimization ideas to the CXO’s / Functional Heads. Turning the Global CSE Team to a Profit Center within the organization.Customer onboarding, help them set up product configuration / upload data• Conduct product training for key stakeholders in the customer organization. Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell). Customer voice within organization providing feedback to our Product team to develop/identify new features• Identify opportunities to maximize efficiency and improve customer service and use these insights along with data to support process, tools, technologies, and product improvements. Plan strategic team operations including headcount, KPI’s, KRA’s and targets for the financial year with a clear path to achieving resultsCSS Corp Pvt. Ltd. (February 2004 to September 2018) | Program Manager – Service Delivery & Various roles.

Listed skills include Service Delivery, Vendor Management, Transition Management, Itil, and 31 others.