Thomas Reade Email & Phone Number

Connecticut, United States

West Hartford, Connecticut, United States

Under my current role, I ensure pristine showroom aesthetics, maintain complete product knowledge, monitor storeand employee KPIs, resolve conflicts, efficiently allocate resources, synergize sales efforts, and deliver a joyful andconsistent customer experience. I leverage my strong retail operations management skills and extensive industryknowledge to exceed KPIs, enhance staff productivity, promote collaboration, nurture positive culture, and maintainthe highest level of customer service. I also coordinate district-wide operations in the absence of the District Manager.Some of my key achievements and contributions:♦ Led the launch of 6 new Lovesac stores and collaboratively delivered 4-hr Conversion presentation to 140 people atthe yearly Managers Fest.♦ Established a digital customer profile system that later rolled out across the company to strengthen the online salesrevenue post Covid-19.♦ Spearheaded innovation by testing new technologies and concepts, including the design and development of a moreuser-friendly POS system.♦ Guided the company rebranding and showroom revamp by providing valuable feedback and ideas after testing inour showroom for 2 years.♦ Empowered numerous underperforming stores across the country by training staff, optimizing processes, andprioritizing high operational efficiency.♦ Nominated for Founders Award in 2017, 2018, and 2019. Instrumental role in formulating company-wide salestraining model and instructional videos.♦ Coached and nurtured two Showroom Managers as well as two Assistant Managers whom all started as Part-TimeAssociates.

Ogden, Utah

I established a robust business plan, directed marketing and sales initiatives, hired and supervised 40+ staff,maintained appropriate stock levels, optimized budget, oversaw maintenance, as well as coordinated bandperformances and events.Some of my key achievements and contributions:♦ Successfully attracted patrons by delivering outstanding food, beverage, and service offerings in a safe, secure, andhealthy environment.♦ Championed operational excellence, tracked latest industry trends, controlled purchases, enforced sanitationstandards, and fulfilled financial objectives.

Ogden, Utah

I facilitated highly appealing events to ensure maximum participation, increase revenue generating opportunities, anddeliver excellent customer service.Some of my key achievements and contributions:♦ Coordinated event planning and supervised staff for organizing weddings, anniversaries, work parties, and majorevents such as the Dew Tour.♦ Led final inspections, assessed event success, controlled budget, liaised with clients, monitored inventory, andenforced highest quality standards.

Ogden, Utah

Ogden, Utah

Ogden, Utah

Virginia Beach, Virginia