Reagan Johnson Email & Phone Number

Naperville, Il, Us

Oak Brook, Illinois, Us

Chicago, Illinois, Us

As the Director of Applications at Addison Group, I lead a team of 7 professionals focused on providing end-to-end technology solutions for the organization. Our team specializes in three primary areas:1) CRM, ATS, and ERP development and support: We support a variety of platforms including Salesforce, Bullhorn, Netsuite, and Great Plains / 1Staff Back Office. Our team is responsible for ensuring that these systems are fully functional, reliable, and meet the needs of our business.2) Integrations and automation development: Our team is responsible for developing integrations and automations to streamline business processes, reduce manual intervention, and increase efficiency. We leverage technologies such as SSIS, Power Automate, and Mulesoft to achieve these goals.3) Business Intelligence: We utilize the latest tools and technologies, such as Salesforce CRM Analytics and Power BI to provide insights into business performance, enabling data-driven decisions.Through my leadership and guidance, our team has been able to successfully implement and maintain these critical systems, ensuring that Addison Group is able to deliver outstanding services to our clients while also driving growth and profitability. I am proud to be part of a team that is dedicated to making a positive impact on our organization, and I look forward to continuing to drive success in my role.

Goose Creek, South Carolina, Us

As the Senior Director of Technology Operations at MRINetwork, I was effectively the head of technology for the company and played an instrumental role in standing up MRINetwork as an independent entity. in order to be acquired. During this time I accomplished several key initiatives, including the implementation of a data center with Rackspace to host our Active Directory servers, web servers for our custom business intelligence and integration web apps. I also identified implemented, and worked closely with a deskside support partner to set up our own M365 tenant and migrating our 50+ PCs to the new Azure AD domain, migrate data to the new tenant's OneDrive and SharePoint sites, and set up Microsoft Intune to automate new PC setup and Azure domain joins.Furthermore, I led a project to select and implement a new franchise finance ERP, which streamlined and optimized our financial operations. Through my leadership and expertise, we were able to successfully implement these critical systems while continuing to support our franchisee offices through technology consulting.My contributions were instrumental in ensuring a smooth transition for MRINetwork as an independent company, while also driving technological advancements that helped the organization become more efficient and profitable. It was an honor to be part of such a significant milestone in the company's history and I'm proud of the role I played in its success.

Goose Creek, South Carolina, Us

As the Director of Technology Operations at MRINetwork, I was responsible for leading a team that oversaw technology applications, services, and support for MRINetwork franchise offices worldwide, as well as supporting technology aspects of other corporate service groups.I successfully implemented a Learning Management System and training content development software, providing virtual and online training to recruiters across all MRINetwork offices.I also implemented a Business Intelligence Strategy by designing an application workflow to collect and report key performance indicators, providing business intelligence reports to corporate leaders and franchise owners. Additionally, I coordinated the global rollout of a metrics recording and reporting application to 430 franchise offices within six months.To improve customer service to franchise offices in 40 countries, I implemented a support ticketing system and structured an applications support team in the US and UK, maintaining a 99% satisfaction rating. I also led client committees in designing an application to identify partner offices based on placement experience, managing development teams and implementing web applications based on committee needs.Lastly, I designed a Technology Infrastructure Service to provide modern standard options for Office 365, End User Computing, and VoIP, decreasing franchise expenses while providing enterprise-level support and collaboration capabilities. Through effective communication and management, I successfully rolled out the service to franchise owners and executive leadership.Through my leadership and expertise, MRINetwork was able to implement critical technological systems and strategies, improving business efficiency and profitability.

Goose Creek, South Carolina, Us

As the Manager of Software Development and Support at MRINetwork, I was responsible for overseeing the company's suite of custom applications, including project decisions, development, and support.I developed the customer business intelligence application called PTWeb+. PTWeb+ made rankings and royalties reportable electronically, increased data consistency entered by franchisees, and provided more statistical key performance indicators for the company. The rollout was successfully coordinated to 430 franchise offices in 7 countries over a 6-month period. PTWeb+ became the core business intelligence driver and powers the Find-a-Recruiter search on MRINetwork.com.Furthermore, I implemented a Software Development Life Cycle procedure that provided structure to application development, cutting vendor expenses and implementation times by as much as 50%. I also played a key role in restructuring the IT Team to make it more efficient and provide better customer service to franchise offices. This included building an application support team and providing coaching and training. Additionally, I supervised the Technology Training, Support, and Development Teams and played a significant role in building a Project Management Team through the hiring of a Business Analyst.

Naperville, Illinois, Us

Responsible for all technology (and marketing) within the Miller Resource Group including research, decision making, vendor relationships, installation, programming, diagnostics, repair, and support. Made an impact on the MRINetwork by conceptualizing, developing, and selling PTWeb, a web application designed to track and rank selling metrics that was programmed in ASP 3.0 and using MS SQL, to the MRINetwork Corporate office used by over 300 MRINetwork offices. Increased customer relations efficiency by establishing and maintaining the office CRM software, PCRecruiter.Maintained 99.999% network and computer uptime by re-architecting network infrastructure – setup Windows 2000, and later XP, for entire network utilizing Active Directory. Reduced network security breaches by 100% by implementing network security through firewalls and Antivirus.Reduced office telecommunication expenses by 50%, while doubling available features and accessibility by researching and setting up a 3Com NBX v3000 VoIP phone system, utilizing a PRI for connection to the PSTN. Doubled the efficiency of internal communications by implementing Exchange 2000 with use of Public Folders and Shared Calendars.Increased customer traffic by designing office website, brochures, and other marketing documents; as well as utilizing advertising services such as Yahoo! Overture Sponsored Search Listings.

Master Of Business Administration (Mba), Information Technology

Bachelor Of Science (Bs), Telecommunications Management