Reagan Marrale Email & Phone Number

United States

Falls Church, Virginia, United States

Fairfax, Va

-Directly oversee two program assistants, facilitating the completion of administrative tasks as assigned by the department.-Monitor the completion of trainings assigned by the department and university across a unit of 38 current customer service staff.-Coordinate and design staff schedules for two recreation complexes through MyWorkHours, ensuring optimal building staffing.-Create staff audits for 17 managers on duty, assessing staff knowledge and competencies for promoted &… Show more -Directly oversee two program assistants, facilitating the completion of administrative tasks as assigned by the department.-Monitor the completion of trainings assigned by the department and university across a unit of 38 current customer service staff.-Coordinate and design staff schedules for two recreation complexes through MyWorkHours, ensuring optimal building staffing.-Create staff audits for 17 managers on duty, assessing staff knowledge and competencies for promoted & managerial staff.-Track accolades and performance coaching as submitted by staff. Show less

Fairfax County, Virginia, United States

- Compiling inventory and ensuring that logistical operations are executed in a timely manner. - Maintaining weekly rosters and scheduling facility personnel to keep facilities properly staffed. - Tracking certifications of student staff. - Creating and maintaining weekly notes for student staff to fill out through Microsoft Teams.

Fairfax County, Virginia, United States

- Overseeing large events such as swim meets with hundreds of people in attendance. - Working with lifeguards, swim coaches, and other event personnel to ensure that events proceed smoothly. - Managing event staff to respond to emergency situations and other stakeholder concerns.

Fairfax County, Virginia, United States

- Accounting for all tender and reconciling transactions such as memberships and swim lessons. - Ensuring that all staff arrive on time, in uniform, and ready to work. - Walking hourly through the building on a round to check on fellow staff, customer satisfaction, possible damages or disorderly locations, unusual occurrences, etc. - Properly opening and closing the facility if working an opening or closing shift respectively. This includes but is not limited to unlocking the doors,… Show more - Accounting for all tender and reconciling transactions such as memberships and swim lessons. - Ensuring that all staff arrive on time, in uniform, and ready to work. - Walking hourly through the building on a round to check on fellow staff, customer satisfaction, possible damages or disorderly locations, unusual occurrences, etc. - Properly opening and closing the facility if working an opening or closing shift respectively. This includes but is not limited to unlocking the doors, turning on lights and televisions, and reviewing previous shift notes for openings. Show less

Fairfax County, Virginia, United States

- Properly conducting transactions such as the sale of swim lessons and memberships through the use of the Fusion program. - Knowing the services and programs provided by Mason Recreation and being able to communicate them articulately to facility patrons. - Undertaking training necessary such as Title IX and credit card training for the proper execution of my responsibilities.

As a sales associate for the Froyo Factory, I was tasked with the following:- Provided superior customer service, resolved issues and presented recommendations to increase sales. - Handled stocking and maintaining organization, and opened and closed the establishment. I am the highest tenured employee since store opening in August 2017.