Reagan Mikulas Email & Phone Number

O'Fallon, Mo

•Collaborate with product owners and cross-functional teams to create and manage operating procedures for application support in Confluence and obtain leadership approval•Assume the role of the scrum master to lead daily scrum meetings while providing leadership updates• Identify and engage in EIAM-related process improvement projects, as needed, and report specific requests and work orders to leadershipStrategically coordinate, plan, and manage change management operations including the implementation of application and infrastructure updates• Communicate change management strategies to teams and key stakeholders to guarantee their understanding and supportWork with trainers to create training programs to assist staff in understanding and adapting to change•Conduct technical assessments of change requests to determine server maintenance, decommissioning, and application updates per SLA agreements •Pull reports daily from Domo on change requests that are pending approval or on hold and perform a comprehensive technical assessment before going to CAB•Create comprehensive reports using Excel and pivot tables that include KPIs, information from ITSM Remedy, and the number of requests for internal and external customers monthly•Attend daily ICRB meetings and work with application and engineering teams to review and assess change requests and incidents •Train other team members on completing CV Label backups on production and stage through Cyberark

United States

Maryland Heights, Mo

Spearheaded the execution of several minor network initiatives including the relocation of facilities, renovation of conference rooms, and network decommissioning at hub locations • Gathered information, scheduled projects, and discussed audiovisual, telecom security, circuits, and other network requirements with customers and network teams during kick-off meetings and weekly requirements calls • Remained in constant contact with executives and leadership to communicate weekly project updates including schedules, plans, supplier quotes, and approved budgets based on vendor bids • Used Clarity to prepare and review the IT Dashboard reports for up-to-date information • Provided dynamic administrative support by managing SharePoint project folders, Service Now requests, and other key project operations

Remote

Guaranteed expenses for a large GSA SmartPay government project adhered to a $50M+ budget • Compared weekly forecast and accuracy financial reports with planned forecasts for Bank Card, Data Warehouse, and Voyager projects; reported areas of concern or discrepancy with project and program managers as necessary • Kept lines of communication open with scrum masters and testing teams to review completed and in-progress stories for sprints, as well as the outcome of monthly backlog auditing reports • Proactively identified and addressed risks and issues during weekly team meetings • Updated Epic Prioritization milestones, sprints and dates of requests, and the weekly deck on project progress • Added resources, costs, and additional tasks into project plan in clarity for Phase 2 of the GSA Smart Pay project • Reviewed financial and other templates and Deliverable Management Tool spreadsheet for accuracy.

Greater Milwaukee Area

Effectively managed, motivated, and coached a 5-member team • Actively assisted Leadership in Mergers & Acquisitions and global operations team with creating an innovative process to decommission servers by ensuring servers are offline, submitting service requests in ITSM, and providing training to team members on how to submit requests to decommission servers• Created a tracking process to monitor decommissioned servers and retire disaster recovery plans • Efficiently prepared and submitted change requests to finance, CBRE, and leadership for review and approval • Extracted reports from CMDB, Troux, Asset Datacenter, and IT Databook • Communicated outstanding change requests, pertinent information, and updates with various teams and management personnel

Masters, Business Administration And Information Technology Management

Activities and Societies: NSLS.org

Bachelors, Business Administration And Project Management, 3.5

Graduated with Honors