Reagan Mikulas Email & Phone Number

O'Fallon, MO

• Collaborate with product owners and cross-functional teams to create and manage operating procedures for application support in Confluence and obtain leadership approval
• Assume the role of the scrum master to lead daily scrum meetings while providing leadership updates
• Identify and engage in EIAM-related process improvement projects, as needed, and report specific requests and work orders to leadershipStrategically coordinate, plan, and manage change management operations including.
• Communicate change management strategies to teams and key stakeholders to guarantee their understanding and supportWork with trainers to create training programs to assist staff in understanding and adapting to change
• Conduct technical assessments of change requests to determine server maintenance, decommissioning, and application updates per SLA agreements
• Pull reports daily from Domo on change requests that are pending approval or on hold and perform a comprehensive technical assessment before going to CAB

United States

Maryland Heights, MO

• Spearheaded the execution of several minor network initiatives including the relocation of facilities, renovation of conference rooms, and network decommissioning at hub locations
• Gathered information, scheduled projects, and discussed audiovisual, telecom security, circuits, and other network requirements with customers and network teams during kick-off meetings and weekly requirements calls
• Remained in constant contact with executives and leadership to communicate weekly project updates including schedules, plans, supplier quotes, and approved budgets based on vendor bids
• Used Clarity to prepare and review the IT Dashboard reports for up-to-date information
• Provided dynamic administrative support by managing SharePoint project folders, Service Now requests, and other key project operations

Remote

• Guaranteed expenses for a large GSA SmartPay government project adhered to a $50M+ budget
• Compared weekly forecast and accuracy financial reports with planned forecasts for Bank Card, Data Warehouse, and Voyager projects; reported areas of concern or discrepancy with project and program managers as necessary
• Kept lines of communication open with scrum masters and testing teams to review completed and in-progress stories for sprints, as well as the outcome of monthly backlog auditing reports
• Proactively identified and addressed risks and issues during weekly team meetings
• Updated Epic Prioritization milestones, sprints and dates of requests, and the weekly deck on project progress
• Added resources, costs, and additional tasks into project plan in clarity for Phase 2 of the GSA Smart Pay project

Greater Milwaukee Area

• Effectively managed, motivated, and coached a 5-member team
• Actively assisted Leadership in Mergers & Acquisitions and global operations team with creating an innovative process to decommission servers by ensuring servers are offline, submitting service requests in ITSM, and.
• Created a tracking process to monitor decommissioned servers and retire disaster recovery plans
• Efficiently prepared and submitted change requests to finance, CBRE, and leadership for review and approval
• Extracted reports from CMDB, Troux, Asset Datacenter, and IT Databook
• Communicated outstanding change requests, pertinent information, and updates with various teams and management personnel

Masters, Business Administration And Information Technology Management

Activities and Societies: NSLS.org

Bachelors, Business Administration And Project Management, 3.5

Graduated with Honors